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Act! - CRM

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Act! is the world's best selling CRM system for managing contacts and communication with customers. This CRM solution can effectively record information, organize daily tasks effectively, and lets you communicate and share information.

With 2.8 million satisfied users worldwide, Act! is particularly beneficial for small and medium enterprises. The software has been available on the market for over 25 years and is fast to deploy, adaptable and easy to use.

With customer and contact management software, Act! optimizes all your customer-facing business processes and supports your sales team in making customer customized offers. Strengthen your sales, increase the efficiency of your teams and make the activities of your customer service and staff transparant.

The Act! CRM consists of the following versions:

  • Act! Essential: Particularly well suited for individual enterprises or small teams of up to ten users. You can keep all your business activities in view: customer contact information, e-mails, meeting notes, activities, histories or to-dos - you will find everything you need, all in one platform.
  • Act! Premium: Act! Premium offers a holistic view of your customers. And with the mobile access of Act! Premium, you and your team can access the information in your CRM while on the move. It is particularly well suited for teams of ten or more users.

With Act!,  you can see all customer information with a glance, and on one platform. The Client Manager seamlessly integrates all data that is important to you - whether from Microsoft Outlook, Gmail, Google Contacts, Google Calendar, LinkedIn or Facebook.

  • With Act!, you have all customer data and documents at hand - correspondence, documents, notes, appointments and any other activity.
  • With just one click, you get a complete overview of your entire correspondant history. You can also sort by date, type, user or keyword to find the exact information that you need.
  • Google and Act! provides direct integration with Google applications including mail, contacts and calendar. As such, all data between Act! and Google are synchronized.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Installation Options
  • Self-Installation
  • Professional Installation
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Campaign Management
  • Competitor Tracking
  • Email Marketing
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Shopping Cart Abandonment
  • Social Activity Automation
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Built-in Reports
  • Call Center Support
  • Case Management
  • Chat/IM
  • Custom Reports
  • Customer Portal/Account
  • Email Management
  • Escalation
  • Knowledge Management
  • Ticketing
  • Real Time Sharing
  • Self-Service
System / Management Features
  • Employee Profiles
  • Employee Tracking & Support Applications
  • Group Calendar
  • Knowledge base
  • Performance Reviews
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Constant Contact
  • Facebook
  • GetResponse
  • LinkedIn
  • Outlook
  • Twitter
  • Web Dialer
Service Level Agreement
  • Yes
  • No

Pricing

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