Sharpen -logo

Sharpen - Contact Center

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  • Company Size:SML
  • Features:
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Details

Sharpen is an omnichannel contact center platform that offers businesses the tools they need to provide customers with an incredible experience. From automatic, skills-based inbound routing to call management to integration with existing CRM software to embedded reporting and analytics, we ensure customer service representatives are supported by the contact center industry’s most robust cloud-native solution. Our voice network is the best in the industry because we built it from the ground up. We’re so confident in the voice quality, reliability and stability that we back it with  99.999 percent uptime guarantee.

Features

Deployment
  • Hosted (Cloud)
  • On-Site (Premise)
  • Hybrid
Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Types Offered
  • VoIP
  • PBX
  • Mobile VoIP
  • VoIP for Property Management (Add-On)
Installation Options
  • Self-Installation
  • Professional Installation
  • Instant Setup
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
  • Custom Prompts
  • Wallboard
  • Warm Transfer
  • ACD Queues (Standard - $19.99)
  • ACD Queues (Pro - $99.99)
  • Screen Pop
  • Video Calling
  • Outbound Call Limiting (Add-On)
  • Outbound Call Limiting
  • Calling Campaigns (Add-On)
Team Collaboration Features
  • Conference Calling
  • Messaging
  • Audio Conferencing
  • HD Video Conferencing
  • Unlimited Storage
  • Screen Sharing
  • Desktop Sharing
  • Document Sharing
  • Dial-In
  • Video Conferencing
  • E-Signatures
  • Audio Conferencing (Add-On)
  • On Net Conference Suite - Video Conferencing ($19.95)
  • Sayso Website Chat - Voice & Video Conferencing (Starter - $
  • On Net Conference Suite - Video Conferencing ($19.95 - $50.0
  • Chat/Instant Messaging
  • Video Calling
  • Audio Calling
Core VoIP Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
  • screen sharing
  • File Sharing
  • Custom Logo
  • Inbuilt Failover
  • Custom SMTP server
  • Custom FQDN
  • Session Border Controller
  • Codec Support
  • Bridge
  • VoIP Gateway
  • VPN (Virtual Private Network)
  • Speed Dial
  • Directory
  • SIP Trunking
  • E911
  • Device Status Alerts
  • Hot Desking
  • Intra-Site Dialing
  • Admin Portal
  • Multi-Site Management and Administration
  • Plug & Play
  • Auto-Attendant
  • Operator
  • Phone Rentals
  • Secure Voice
  • Paging
  • HD Voice
  • VoIP Fax
  • SMS
  • Voicemail-to-Email
  • Voicemail-to-Text
  • Visual Voicemail
  • Multi-Line Support
  • Import/Export Extensions via CSV
  • Extensions
  • Softphones
  • Unlimited Calling Plans
  • Toll-Free Minutes
  • International Toll-Free Numbers
  • Toll-Free Numbers
  • Business Phones
  • Mobile App
  • Sound Manager
  • One number
  • International extensions
  • Local DID
  • Dual Network Connection
  • Centralized Management and Administration
  • Standard Calling Plans
  • Extended Calling Area
  • Local Numbers
  • International Numbers
  • Ring Groups (limit 25)
  • Ring Groups (limit 3)
  • 18 Toll-Free Numbers
  • 12 Toll-Free Numbers
  • 6 Toll-Free Numbers
  • 2 Call Paths
  • 2 Phone Numbers
  • 3 Toll-Free Numbers
  • 2 Toll-Free Numbers
  • 1 Toll-Free Number
  • SMS (limit 20,000)
  • SMS (limit 10,000)
  • SMS (limit 5,000)
  • 5 Phone Numbers
  • 3 Phone Numbers
  • 1 Phone Number
  • Unlimited Extensions
  • 6 Extensions
  • 3 Extensions
  • Video Conferencing (limit 250 participants)
  • Video Conferencing (limit 100 participants)
  • Video Conferencing (limit 25 participants)
  • Audio Conferencing (limit 40 participants)
  • 20 Users
  • Desktop Sharing (limit 100 participants)
  • Desktop Sharing (limit 25 participants)
  • Desktop Sharing (limit 4 participants)
  • Video Conferencing (limit 24 participants)
  • Video Conferencing (limit 12 participants)
  • Video Conferencing (limit 8 participants)
  • Audio Conferencing (limit 100 participants)
  • Audio Conferencing (limit 25 participants)
  • Audio Conferencing (limit 8 participants)
  • Toll-Free Minutes (10,000)
  • Toll-Free Minutes (2,500)
  • Toll-Free Minutes (1,000)
  • Toll-Free Minutes (100)
  • Video Conferencing (limit 200 participants)
  • Video Conferencing (limit 100 participants)
  • Multi-Level Auto Attendant
  • Ring Groups (Unlimited)
  • 1 Local or Toll-Free Number
  • Unlimited Text Messages (SMS)
  • 3000 Text Messages (SMS)
  • 2000 Text Messages (SMS)
  • 500 Monthly Minutes
  • 300 Monthly Minutes
  • Premium Message/Music On Hold
  • Video Conferencing (1 Host)
  • Voicemail Transcription (Add-On)
  • Fax (Add-On)
  • New Number ($7.00/Number - One-Time Fee)
  • Virtual Phone Number ($2.00/Number)
  • E911 ($1.80/User)
  • Inbound Toll-Free (3.9¢ per minute)
  • International Calls (Variable Pricing)
  • Bridge ($1.95 + 0.5¢/min)
  • Polycom Phones - Business Phones (Included)
  • Busy Lamp Field (Included)
  • Voicemail-to-Email (Unlimited)
  • Voicemail (Unlimited)
  • Ring Groups (Unlimited)
  • Directory (Unlimited)
  • Call Park (Unlimited)
  • Auto-Attendant (Unlimited)
  • Paging (Unlimited)
  • Polycom Phones - Business Phones (Not Included)
  • Message/Music On Hold - Basic - ($19.95 to upgrade)
  • Busy Lamp Field - Not included ($19.95 to enable)
  • Voicemail + Voicemail-to-Email - 5 included ($2.00/each add’
  • Standard Calling Plans (2.9¢/min)
  • Ring Groups - 3 included ($14.95/each add’l)
  • Directory - 1 included ($9.95/each add’l)
  • Call Park - 0 included ($14.95/each add’l)
  • Auto-Attendant - 3 included ($19.95/each add’l)
  • Paging - 1 included ($4.95/each add’l)
  • Localized Caller ID
  • Multilingual
  • Switchboard
  • 2000 Monthly Minutes per User
  • One Inbound Number per User
  • Outbound Calls from 1p/minute
  • Inbound Numbers from $4.99/month
  • Toll-Free Minutes ($0.03/minute)
  • Remote IP Phones
  • 9 Message/Music On Hold Options
  • Shared Auto Attendant
  • 9 - 32 Auto Attendants
  • Allworx - Business Phones
  • Business Phones - 1/User
  • Unlimited Local Minutes
  • Storage
  • 10 Phone Numbers
  • 15 Phone Numbers
  • Yealink Phones - Business Phones (Not Included)
  • Yealink Phones - Business Phones (Included)
  • 2 Free Bridges
  • Unlimited Long Distance Minutes
  • 2 Phone Numbers (Additional: $1/Month)
  • Send to Voicemail
  • SNMP Monitoring
  • Toll-Free Minutes ($0.030/min for annual and $0.035/min for
  • Local Minutes ($0.026/min for annual and $0.030/min for mont
  • 5 users minimum
  • Toll-Free Minutes ($0.019/min)
  • Business Phone Rental
  • Inbuilt Failover (Add-On)
  • Endpoint Manager (Free for Sangoma Phones)
  • Endpoint Manager (Add-On)
  • Endpoint Manager
  • FTP Server
  • VPN Server
  • Support VPN
  • Update Management
  • UPS Management
  • DDNS
  • Bulk Import/Export
  • Data Import/Export
  • Sangoma - Business Phones
  • Wireless Headsets
  • Telecom Expansion Cards
  • Caller ID Management
  • Caller ID Management (Add-On)
  • Fax to E-mail
  • Cloud-Based Storage
  • Voicemail Management
  • Voicemail Alerts
  • Voicemail Blasting
  • SD-WAN
  • Add Phone Lines ($30/month per line)
  • Fiber Internet
  • Virtual DID
  • Long Distance Calls (Variable Pricing)
Call Management and Administration Features
  • Answering Rules
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
  • Interactive Dashboard
  • SLA Alerting
  • Live Chat
  • Click-to-Video Call
  • Click-to-Call
  • Archiving
  • Backup & Restore
  • Role-based Access Control
  • User Groups
  • Ring Groups
  • Busy Lamp Field
  • Overflow Call Queues
  • Call Queue
  • Call Takeover
  • Call Barge
  • Call Whisper
  • Call Monitor
  • Call Assign
  • Intercom
  • 3-Way Calling
  • Notifications
  • Shared Lines
  • Presence
  • Call Query
  • Call History
  • Intelligent Call Routing
  • Skill-Based Routing
  • Call Routing
  • Call Parking
  • Call Waiting
  • Do Not Disturb
  • Call Blocking
  • Call Logs
  • Call Flip
  • Call Hold
  • Caller ID
  • Call Transfers
  • Call Forwarding
  • Call Transcription
  • Call Recording
  • Call Back
  • Call catch
  • Voice Tagging
  • Bulk Number Porting
  • Selective Call Acceptance/Rejection
  • Speed Dial (100 Numbers)
  • 15-Way Calling
  • Privacy
  • Call Recording (Add-On)
  • Presence (Add-On)
  • Call Queue + Dashboard ($14.95/seat)
  • Local Number Porting ($15.00/Number - One-Time Fee)
  • Call Recording (Unlimited)
  • Call Recording - 1 included ($4.95/each add’l)
  • Desktop Alerts
  • Queue Alarm
  • Remote Call Control
  • Real-time Contact Sharing
  • 7 Presence Settings
  • SMS Alerts
  • 4 Role-Based Access Controls
  • Queue Call Back
  • Attach Status to Call Rules
  • Alerts
  • Call Pick-Up
  • Switchboard (Add-On)
  • Web Call Back
  • Web Call Back (Add-On)
  • Queue Call Back (Add-On)
  • Virtual Queueing System (Add-On)
  • ACD Queues (Add-On)
  • Call Popup
  • Call Flow
  • Appointment Scheduler Tool (Add-On)
  • Appointment Scheduler Tool
  • Feature Codes
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics 365
  • Zoho
  • Netsuite
  • Zendesk
  • Hilton
  • roomMaster
  • Oracle Hospitality
  • Sennheiser
  • KVM
  • Hyper-V
  • VMware
  • PostgreSQL
  • MySQL
  • Nutshell
  • MS SQL Server
  • MongoDB
  • Freshsales
  • EveryoneAPI
  • Datev
  • ConnectWise
  • Bitrix24
  • amoCRM
  • 1C
  • Hubspot
  • GroupMe
  • Freshdesk
  • Vtiger
  • Telegram
  • Lync
  • Skype
  • ServiceNow
  • PipeDrive
  • eAgent
  • Okta
  • Copper
  • Bullhorn
  • 1CRM
  • Slack
  • Webex
  • Smarsh
  • Canvas
  • AWS
  • OneDrive
  • Microsoft Azure
  • Microsoft Exchange
  • Microsoft Outlook
  • Microsoft Office 365
  • Microsoft Teams
  • Google Cloud
  • G Suite/ Google Drive
  • Box
  • Asana
  • JIRA
  • APIs
  • IBM Notes
  • Gtalk
  • Firefox
  • Internet Explorer
  • Microsoft Dynamics 365 (Add-On)
  • SugarCRM (Add-On)
  • IBM Notes (Add-On)
  • Netsuite (Add-On)
  • ZenDesk (Add-On)
  • Salesforce (Add-On)
  • Gtalk (Add-On)
  • Lync (Add-On)
  • Firefox (Add-On)
  • Internet Explorer (Add-On)
  • Microsoft Outlook (Add-On)
  • Google Chrome
  • Oracle Sales Cloud
  • Zapier
  • Web Hooks
  • Highrise
  • Google Maps
  • Zulu
  • Cisco CMR
  • Cisco Spark
  • Cisco Jabber
  • Avaya
  • Disaster Recovery - Cisco
Redundancy
  • Yes
  • No
Service Level Agreement
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Mobile friendly?
  • Yes
  • No

Pricing

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