Wheelhouse Score
3.85/5
Above Average
Rating
5.00/5
Excellent
Features
4.54/5
Excellent
Pricing
Mid-Range

Sharpen is an omnichannel contact center platform that offers businesses the tools they need to provide customers with an incredible experience. From automatic, skills-based inbound routing to call management to integration with existing CRM software to embedded reporting and analytics, we ensu...

Overview

Sharpen is an omnichannel contact center platform that offers businesses the tools they need to provide customers with an incredible experience. From automatic, skills-based inbound routing to call management to integration with existing CRM software to embedded reporting and analytics, we ensure customer service representatives are supported by the contact center industry’s most robust cloud-native solution. Our voice network is the best in the industry because we built it from the ground up. We’re so confident in the voice quality, reliability and stability that we back it with  99.999 percent uptime guarantee.

Packages

Sharpen Connect

  • Security/Compliance Features
    • Encryption
    • Single-Sign-On
    • GDPR
    • RBAC (Role Based Access Control)
    • TLS v1.2
    • AES 256-bit
    • HIPAA
    • SOC Type 1
  • Automations and AI
    • Restful APIs
    • Auto Attendant
    • Time of Day Routing
    • Automatic Routing
    • Voicemail to Email
    • Event-Driven Routing
  • Contact Center Features
    • SMS
    • Softphone
    • International Network
    • Softphone Support
    • RespOrg Services
    • Voicemail
    • MMS
    • IP Fax
    • Directory
  • Contact Center Types
    • Inbound
    • Outbound
  • Integrations
    • APIs
    • Microservices
    • Google
    • Microsoft
    • Okta
    • Webhooks
  • After-Sales Service
    • Training
    • Developer Documentation
    • 24/7/365 Support
    • US-Based Support
    • Support Tickets
    • Release/Feature Updates
    • Knowledge Base
    • FAQs
    • Onboarding Guide
    • Product Guide
    • Dedicated Account Manager
  • Inbound Calling Features
    • Ring Groups
    • Custom Music On Hold
  • System Management Features
    • Data Backup
    • Continuous Upgrades
    • Web-based Administration
    • IP PBX
    • Conference Bridge
  • Reporting and Analytics Features
    • Latency Monitoring Dashboards
  • Outbound Calling Features
    • Speed Dial
  • Service-Level Agreement?
    • Yes
    • Status Page Access
    • 99% Uptime

Sharpen Empower

  • Security/Compliance Features
    • Encryption
    • Single-Sign-On
    • GDPR
    • RBAC (Role Based Access Control)
    • TLS v1.2
    • AES 256-bit
    • HIPAA
    • SOC Type 1
    • PCI Level 1
  • Automations and AI
    • Restful APIs
    • Auto Attendant
    • Time of Day Routing
    • Automatic Routing
    • Voicemail to Email
    • Event-Driven Routing
    • Chatbots
  • Contact Center Features
    • SMS
    • Softphone
    • International Network
    • Softphone Support
    • RespOrg Services
    • Voicemail
    • MMS
    • IP Fax
    • Directory
    • Unified Communications (Voice, Video, Chat, Email)
    • Web Callback
  • Contact Center Types
    • Inbound
    • Outbound
  • Integrations
    • APIs
    • Microservices
    • Google
    • Microsoft
    • Okta
    • Webhooks
    • Zendesk
    • ServiceNow
    • Twitter
    • Salesforce Sales
    • Salesforce Service
    • Custom Databases
    • Facebook
    • Salesforce Desk
  • After-Sales Service
    • Training
    • Developer Documentation
    • 24/7/365 Support
    • US-Based Support
    • Support Tickets
    • Release/Feature Updates
    • Knowledge Base
    • FAQs
    • Onboarding Guide
    • Product Guide
    • Dedicated Account Manager
  • Inbound Calling Features
    • Ring Groups
    • Custom Music On Hold
  • System Management Features
    • Data Backup
    • Continuous Upgrades
    • Web-based Administration
    • IP PBX
    • Conference Bridge
    • Scheduling
  • Reporting and Analytics Features
    • Latency Monitoring Dashboards
    • Real-Time Dashboards
    • Call Log Reports
    • Graphical Reporting
    • Real-Time Analytics
    • Historical Reporting
    • Ad Hoc Reporting
    • Interaction Analytics
    • Coaching/Interaction Review
    • Third-Party Data Sources
    • Database Administration
    • Customer Journey Reporting
  • Outbound Calling Features
    • Speed Dial
  • Service-Level Agreement?
    • Yes
    • Status Page Access
    • 99% Uptime
  • Social Media Features
    • Integration with social media sites

Media

Pricing

Request a custom quote for your business

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