Sharpen Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
Contact Vendor

Sharpen is an omnichannel contact center platform that offers businesses the tools they need to provide customers with an incredible experience. From automatic, skills-based inbound routing to call management to integration with existing CRM software to embedded reporting and analytics, we ensure customer service representatives are supported by the contact center industry’s most robust cloud-native solution. Our voice network is the best in the industry because we built it from the ground up. We’re so confident in the voice quality, reliability and stability that we back it with 99.999 percent uptime guarantee.

Excellent
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.24.

Excellent
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
usability
/ 5
Ease of Use
Meets Requirements
Quality of Support

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Sharpen Features

Packages
Features
Reporting and Analytics Features
Call Log Reports
Database Administration
Real-Time Analytics
Ad Hoc Reporting
Interaction Analytics
Graphical Reporting
Historical Reporting
Real-Time Dashboards
Customer Journey Reporting
Latency Monitoring Dashboards
Coaching/Interaction Review
Third-Party Data Sources
Inbound Calling Features
Custom Music On Hold
Ring Groups
Social Media Features
Integration with social media sites
Outbound Calling Features
Speed Dial
Integrations
Zendesk
ServiceNow
Salesforce Desk
Twitter
APIs
Microservices
Webhooks
Okta
Microsoft
Google
Facebook
Custom Databases
Salesforce Service
Salesforce Sales
System Management Features
Scheduling
Web-based Administration
Data Backup
Continuous Upgrades
Conference Bridge
IP PBX
Security/Compliance Features
Encryption
RBAC (Role Based Access Control)
PCI Level 1
Single-Sign-On
GDPR
HIPAA
SOC Type 1
AES 256-bit
TLS v1.2
Contact Center Types
Outbound
Inbound
Contact Center Features
Web Callback
SMS
Unified Communications (Voice, Video, Chat, Email)
Softphone
International Network
Softphone Support
Directory
IP Fax
MMS
Voicemail
RespOrg Services
Automations and AI
Restful APIs
Chatbots
Time of Day Routing
Auto Attendant
Event-Driven Routing
Voicemail to Email
Automatic Routing
After-Sales Service
Training
Dedicated Account Manager
Product Guide
Onboarding Guide
FAQs
Knowledge Base
Release/Feature Updates
Support Tickets
US-Based Support
24/7/365 Support
Developer Documentation
Service-Level Agreement?
Status Page Access
99% Uptime
Yes
Sharpen Connect
54/79
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Sharpen Empower
79/79
 
 
 
 
 
 
 
 
 
 
 
 

Sharpen Pricing

Request a custom quote for your business

Sharpen Resources

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Sharpen Media

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