Evolve IP Call Center Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
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Evolve IP call center is cloud based: it supports multi-location call centers, provides incredible control and helps businesses to achieve superior performance without having to invest in on-site systems. Evolve IP call center gives agents and supervisors access to a wide range of features designed to make their jobs easier and more efficient. With Evolve IP, call center managers gain greater control and visibility into call center operations through superior reporting features, call recording and intuitive dashboard.

Key Features

Centralized Management: Evolve IP thrives to give management all pertinent information necessary to make critical decisions about queueing, volumes, overflows and call routing. The Call Center Dashboard provides an executive view of operations, on any devices, and gives insights into queue statistics and thresholds in real time. The Supervisor Client help supervisors to manage agents and queues, listen to calls, prioritize or redirect calls, etc.

Reporting: Evolve IP Call Center offers flexible reporting options to meet the requirements of supervisors, management and executives. Queue reports give insights into single or multiple queues activities, and highlights call volume, abandoned calls, service levels, etc. Agent reports throw light on agent performance and behavior. Evolve IP also integrate with Birst for additional business intelligence features.

Control and Extensibility:  The OSSmosis Administrator Portal enables managers to update call center routing rules, hours of operation, and call center configuration with just a few clicks, no IT help required. 

Excellent
rating
/ 5
no data available

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.24.

Above Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

No Data Available
usability
0.00/ 5
no data available

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Evolve IP Call Center Features

Packages
Features
Service Terms Offered
Commitment Free
Free Setup
Free Cancellation
Month-to-Month Option
Keep Original Number
Free In-Network Calls
Unlimited Minutes
International Calls
Reduced Price for Multiple Users
Service Level Agreement
Yes
Support Features
Tutorials
Telephone Support
Email Support
24/7 Support
Online Chat
Social Media
Knowledge Base
Reporting and Analytics Features
Call Log Reports
Call Monitoring
Call Recording
Database Administration
Real-Time Analytics
Automated Reporting
Inbound Calling Features
Call queuing
IVR (Interactive Voice Response)
Speech Recognition
ACD (Automatic Call Distributor)
ANI (Automatic Number Identification)
CTI (Computer Telephony Integration)
DTMF (Dual Tone Multi-Frequency Signaling)
Custom Music On Hold
Social Media Features
Alerts
Customer Interaction
Integration with social media sites
Outbound Calling Features
Auto Dialer
Call List Imports
Campaign Management
Multichannel Communications
Multiple Initiative Management
Integrations
Salesforce
SugarCRM
Microsoft Dynamics CRM
Spiceworks
System Management Features
Forecasting
Scheduling
Call Scripting
Virtualization
Web-based Administration
Security/Compliance Features
Encryption
Data masking
Open ID
RBAC (Role Based Access Control)
Form-based Authentification
Custom Single Sign-In
Physical Data Center Security
Secure Socket Layer (SSL) Connections
SOC 2 Type 2
ISO/IEC 27001 Compliance
Evolve IP Call Center
58/58
 
 
 
 
 
 
 
 
 
 

Evolve IP Call Center Pricing

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Evolve IP Call Center Resources

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