Evolve IP Call Center
By Evolve IP, LLC
Evolve IP call center is cloud based: it supports multi-location call centers, provides incredible control and helps businesses to achieve superior performance without having to invest in on-site systems. Evolve IP call center gives agents and supervisors access to a wide range of features designed ...
Overview
Evolve IP call center is cloud based: it supports multi-location call centers, provides incredible control and helps businesses to achieve superior performance without having to invest in on-site systems. Evolve IP call center gives agents and supervisors access to a wide range of features designed to make their jobs easier and more efficient. With Evolve IP, call center managers gain greater control and visibility into call center operations through superior reporting features, call recording and intuitive dashboard.
Key Features
Centralized Management: Evolve IP thrives to give management all pertinent information necessary to make critical decisions about queueing, volumes, overflows and call routing. The Call Center Dashboard provides an executive view of operations, on any devices, and gives insights into queue statistics and thresholds in real time. The Supervisor Client help supervisors to manage agents and queues, listen to calls, prioritize or redirect calls, etc.
Reporting: Evolve IP Call Center offers flexible reporting options to meet the requirements of supervisors, management and executives. Queue reports give insights into single or multiple queues activities, and highlights call volume, abandoned calls, service levels, etc. Agent reports throw light on agent performance and behavior. Evolve IP also integrate with Birst for additional business intelligence features.
Control and Extensibility: The OSSmosis Administrator Portal enables managers to update call center routing rules, hours of operation, and call center configuration with just a few clicks, no IT help required.
Packages
Evolve IP Call Center
- Support Features
- Inbound Calling Features
- Outbound Calling Features
- System Management Features
- Reporting and Analytics Features
- Service Level Agreement
- Service Terms Offered
- Social Media Features
- Integrations
- Security/Compliance Features
Media
Recommended Whitepapers
Recommended Articles
Remote Customer Service: Contact Center Must-Haves for Serving Customers at Home
With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it co...
The Role of Contact Center in UCaaS Platforms
Business communications are currently moving to the cloud at an expedited rate. While this trend was already developi...
Elevating the Human Element of Customer Experience with Video Chat
Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...
Which Contact Center Features Should Your SMB Embrace First?
Providing an excellent customer care experience is very important in any size company, but when your business is smal...
The Important Role Your Contact Center Plays in Creating an Excellent Customer Experience
Contact Center software has become much more robust and is very much centered around strategically enhancing a custom...
5 Most Influential Contact Center Trends and Business Benefits
While the overarching importance of customer service has been a main business component for decades, technology and c...
Conversational AI and the Future of Customer Communications
Holiday Customer Experience Showdown: B2B Vs. B2C
Why is Multilingual Support Important in the Contact Center?
In recent years, customer experience has become a leading business initiative, and many companies are investing in ne...
What is SIP Trunking?
SIP (Session Initiation Protocol) is a protocol for streaming communication, including voice, video, and other media ...
What Contact Center Features NOT to Purchase
Contact center functionality is expanding rapidly. Whereas an inbound call center and an outbound one were typically ...
Auto Attendant Features Every Small Business Needs
One of the best features offered by the majority of VoIP providers (often at no additional charge for business accoun...