Wheelhouse Score
3.92/5
Above Average
Rating
4.50/5
Excellent
Features
3.33/5
Above Average
Pricing
No Pricing Data

Evolve IP call center is cloud based: it supports multi-location call centers, provides incredible control and helps businesses to achieve superior performance without having to invest in on-site systems. Evolve IP call center gives agents and supervisors access to a wide range of features designed ...

Overview

Evolve IP call center is cloud based: it supports multi-location call centers, provides incredible control and helps businesses to achieve superior performance without having to invest in on-site systems. Evolve IP call center gives agents and supervisors access to a wide range of features designed to make their jobs easier and more efficient. With Evolve IP, call center managers gain greater control and visibility into call center operations through superior reporting features, call recording and intuitive dashboard.

Key Features

Centralized Management: Evolve IP thrives to give management all pertinent information necessary to make critical decisions about queueing, volumes, overflows and call routing. The Call Center Dashboard provides an executive view of operations, on any devices, and gives insights into queue statistics and thresholds in real time. The Supervisor Client help supervisors to manage agents and queues, listen to calls, prioritize or redirect calls, etc.

Reporting: Evolve IP Call Center offers flexible reporting options to meet the requirements of supervisors, management and executives. Queue reports give insights into single or multiple queues activities, and highlights call volume, abandoned calls, service levels, etc. Agent reports throw light on agent performance and behavior. Evolve IP also integrate with Birst for additional business intelligence features.

Control and Extensibility:  The OSSmosis Administrator Portal enables managers to update call center routing rules, hours of operation, and call center configuration with just a few clicks, no IT help required. 

Packages

Evolve IP Call Center

  • Support Features
    • Tutorials
    • Telephone Support
    • Email Support
    • 24/7 Support
    • Online Chat
    • Social Media
    • Knowledge Base
  • Inbound Calling Features
    • Call queuing
    • IVR (Interactive Voice Response)
    • Speech Recognition
    • ACD (Automatic Call Distributor)
    • ANI (Automatic Number Identification)
    • CTI (Computer Telephony Integration)
    • DTMF (Dual Tone Multi-Frequency Signaling)
    • Custom Music On Hold
  • Outbound Calling Features
    • Auto Dialer
    • Call List Imports
    • Campaign Management
    • Multichannel Communications
    • Multiple Initiative Management
  • System Management Features
    • Forecasting
    • Scheduling
    • Call Scripting
    • Virtualization
    • Web-based Administration
  • Reporting and Analytics Features
    • Call Log Reports
    • Call Monitoring
    • Call Recording
    • Database Administration
    • Real-Time Analytics
    • Automated Reporting
  • Service Level Agreement
    • Yes
  • Service Terms Offered
    • Free In-Network Calls
    • Unlimited Minutes
    • International Calls
    • Reduced Price for Multiple Users
    • Commitment Free
    • Free Setup
    • Free Cancellation
    • Month-to-Month Option
    • Keep Original Number
  • Social Media Features
    • Alerts
    • Customer Interaction
    • Integration with social media sites
  • Integrations
    • Spiceworks
    • Salesforce
    • SugarCRM
    • Microsoft Dynamics CRM
  • Security/Compliance Features
    • Form-based Authentification
    • Custom Single Sign-In
    • Physical Data Center Security
    • Secure Socket Layer (SSL) Connections
    • SOC 2 Type 2
    • ISO/IEC 27001 Compliance
    • Encryption
    • Data masking
    • Open ID
    • RBAC (Role Based Access Control)

Media

Pricing

Request a custom quote for your business

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