In our comparison of Solve360 vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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It was suggested to me by an IT company for my educational business, and I was intrigued by its capacity to gather data at every turn, from learner assessment and enrollment to continuous parent communication. The customer service was outstanding, and the software is very user-friendly. Customer Care was pleasant, informative, and attentive to my unique question. They eventually found a solution, which gave me the confidence to join up. My only small recommendation is that the platform's visual design might use some polish.
Excellent customer service, easy to use
Interface not organized
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
This system is really useful, and I can simply access it thanks to its user-friendly layout. I like how easily the system works, and the integration procedure was flawless. The system's price is also unquestionably advantageous.
Easy to use, functional, competitively priced, third-party integration
None
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
It was suggested to me by an IT company for my educational business, and I was intrigued by its capacity to gather data at every turn, from learner assessment and enrollment to continuous parent communication. The customer service was outstanding, and the software is very user-friendly. Customer Care was pleasant, informative, and attentive to my unique question. They eventually found a solution, which gave me the confidence to join up. My only small recommendation is that the platform's visual design might use some polish.
Excellent customer service, easy to use
Interface not organized
This system is really useful, and I can simply access it thanks to its user-friendly layout. I like how easily the system works, and the integration procedure was flawless. The system's price is also unquestionably advantageous.
Easy to use, functional, competitively priced, third-party integration
None
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Solve360 vs. Zendesk Suite, Solve360 has 5 user reviews and Zendesk Suite has 388. The average star rating for Solve360 is 4.8 while Zendesk Suite has an average rating of 4.50. Solve360 has more positive reviews than Zendesk Suite. Comparing Solve360 vs. Zendesk Suite reviews, Solve360 has stronger overall reviews.
Solve360 vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Helpdesk Features, Call Management & Administration, Call Routing Types, Call Time Limits, Reporting & Analytics, Drag-and-Drop Builders/Designers, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of Solve360 vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than Solve360 .
In our pricing comparison of Solve360 vs. Zendesk Suite, Zendesk Suite's pricing starts at 0/month and is more affordable compared to Zendesk Suite's starting cost of 0/month.
Our comparison of Solve360 vs. Zendesk Suite shows that Solve360 scores higher in usability for ease of use. Zendesk Suite scores higher in meets requirements, learning curve, setup & support, quality of support, ease of admin, but Solve360 has the best scores overall for system usability.
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