In our comparison of SightCall vs. TeamViewer, TeamViewer is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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The application is great overall. Allows us to capture high quality images during a session that helps us save time with complicated tasks. The only issue we've encountered so far is when a session disconnects. We are forced to set up a new session rather than allowing us to reconnect to the existing session.
High quality videos and pictures
Inability to rejoin a session if it abruptly disconnects
It has worked well for the many years I have used it mainly to support people contacting me for tech assistance.
It functions well, it is seamless, and walking a person through the process of giving me one-time access to their computer on the phone is very simple.
It can be initially confusing for users to understand the relation between host and customer programs.
The fantastic platform SightCall has completely changed the way we handle field service and customer support. The ability to use augmented reality is revolutionary and has made problem-solving quicker and more efficient. Additionally, our agents and technicians have had little trouble with the platform, adopting it fast.
Augmented reality customer care and feature rich
None
While working from home, I often use TeamViewer for short term remote logins. Setting up an account for all my machines is very simple and without using the temporary passwords provided by default by TeamViewer, one can connect with a unique password once TeamViewer is running in the background.
Using the secure file transfer window, it is simple to transfer files, if many monitors are connected to the remote PC it functions well, switching the active monitors from a remote customer is simple, it doesn’t matter the OS running on the machines on both ends as it is a cross-platform app, accessing all my desktops remotely is simple thanks to TeamViewer, remote computer seems like a seamless experience if both ends are supported by the right internet speed, and you simply need to open TeamViewer from your phone and turn your multi-touch display into a responsive trackpad for the desktop if you’re missing trackpads for your computer.
There are limitations to the free version. It may be a bad idea for a prolonged session of remote login.
The application is great overall. Allows us to capture high quality images during a session that helps us save time with complicated tasks. The only issue we've encountered so far is when a session disconnects. We are forced to set up a new session rather than allowing us to reconnect to the existing session.
High quality videos and pictures
Inability to rejoin a session if it abruptly disconnects
The fantastic platform SightCall has completely changed the way we handle field service and customer support. The ability to use augmented reality is revolutionary and has made problem-solving quicker and more efficient. Additionally, our agents and technicians have had little trouble with the platform, adopting it fast.
Augmented reality customer care and feature rich
None
It has worked well for the many years I have used it mainly to support people contacting me for tech assistance.
It functions well, it is seamless, and walking a person through the process of giving me one-time access to their computer on the phone is very simple.
It can be initially confusing for users to understand the relation between host and customer programs.
While working from home, I often use TeamViewer for short term remote logins. Setting up an account for all my machines is very simple and without using the temporary passwords provided by default by TeamViewer, one can connect with a unique password once TeamViewer is running in the background.
Using the secure file transfer window, it is simple to transfer files, if many monitors are connected to the remote PC it functions well, switching the active monitors from a remote customer is simple, it doesn’t matter the OS running on the machines on both ends as it is a cross-platform app, accessing all my desktops remotely is simple thanks to TeamViewer, remote computer seems like a seamless experience if both ends are supported by the right internet speed, and you simply need to open TeamViewer from your phone and turn your multi-touch display into a responsive trackpad for the desktop if you’re missing trackpads for your computer.
There are limitations to the free version. It may be a bad idea for a prolonged session of remote login.
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In our rating and review comparison of SightCall vs. TeamViewer, TeamViewer has 103 user reviews and SightCall has 14. The average star rating for TeamViewer is 4.59 while SightCall has an average rating of 4.21. TeamViewer has more positive reviews than SightCall. Comparing SightCall vs. TeamViewer reviews, TeamViewer has stronger overall reviews.
SightCall vs. TeamViewer both offer a strong set of features and functionality including Remote Support Features, Chat/IM Management, Device Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Systems/Administrative, Sync/Refresh, Customizable Items, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Cybersecurity Features, Contact Management, Appointments/Scheduling, Limits, After-Sales Service. In our feature comparison of SightCall vs. TeamViewer, TeamViewer offers more of the most popular features and tools than SightCall.
In our pricing comparison of SightCall vs. TeamViewer, TeamViewer's pricing starts at $24.9/month and is more affordable compared to TeamViewer's starting cost of $24.9/month.
Our comparison of SightCall vs. TeamViewer shows that TeamViewer scores higher in usability for meets requirements, learning curve, setup & support, quality of support. SightCall scores higher in ease of use, ease of admin, but TeamViewer has the best scores overall for system usability.
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