In our comparison of NinjaOne vs. ServiceDesk Plus, ServiceDesk Plus is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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I'm really dissatisfied with Ninja's general customer service. Their response times are appalling and they provide very little support. I tried contacting them via SMS verification as well, but it didn't work. You may have to wait a while if you require Ninja's help. It is unacceptable if they communicate poorly and lack urgency.
None
Major issues are not being fixed promptly and are being dragged out, there is a lack of support from Ninja,
the Sydney office is not responding to phone calls, SMS verification is not working.
Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
It doesn’t notify you after a ticket has expired or has been open for a certain number of days.
With the help of this software, we can manage team health, IT assets, and security from a single, centralized platform, which helps us anticipate problems and give better support. Two important features are the extensive inventory and antiviral software. Nonetheless, more Spanish-language materials and documentation would improve accessibility and encourage more in-depth investigation of the platform's features.
Single panel, health status control and antivirus protection
No spanish inclusion
After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.
The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.
Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.
I'm really dissatisfied with Ninja's general customer service. Their response times are appalling and they provide very little support. I tried contacting them via SMS verification as well, but it didn't work. You may have to wait a while if you require Ninja's help. It is unacceptable if they communicate poorly and lack urgency.
None
Major issues are not being fixed promptly and are being dragged out, there is a lack of support from Ninja,
the Sydney office is not responding to phone calls, SMS verification is not working.
With the help of this software, we can manage team health, IT assets, and security from a single, centralized platform, which helps us anticipate problems and give better support. Two important features are the extensive inventory and antiviral software. Nonetheless, more Spanish-language materials and documentation would improve accessibility and encourage more in-depth investigation of the platform's features.
Single panel, health status control and antivirus protection
No spanish inclusion
Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
It doesn’t notify you after a ticket has expired or has been open for a certain number of days.
After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.
The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.
Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.
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In our rating and review comparison of NinjaOne vs. ServiceDesk Plus, NinjaOne has 23 user reviews and ServiceDesk Plus has 30. The average star rating for NinjaOne is 4.43 while ServiceDesk Plus has an average rating of 4.43. NinjaOne has more positive reviews than ServiceDesk Plus. Comparing NinjaOne vs. ServiceDesk Plus reviews, NinjaOne has stronger overall reviews.
NinjaOne vs. ServiceDesk Plus both offer a strong set of features and functionality including Remote Support Features, Helpdesk Features, Conferencing Capabilities, Chat/IM Management, Device Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Systems/Administrative, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Cybersecurity Features, Cybersecurity Protection Types, Appointments/Scheduling, Workflow Automation, After-Sales Service. In our feature comparison of NinjaOne vs. ServiceDesk Plus, NinjaOne offers more of the most popular features and tools than ServiceDesk Plus.
In our pricing comparison of NinjaOne vs. ServiceDesk Plus, ServiceDesk Plus's pricing starts at $10/month and is more affordable compared to ServiceDesk Plus's starting cost of $10/month.
Our comparison of NinjaOne vs. ServiceDesk Plus shows that ServiceDesk Plus scores higher in usability for ease of use, meets requirements, learning curve. NinjaOne scores higher in setup & support, quality of support, ease of admin, but ServiceDesk Plus has the best scores overall for system usability.
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