Mitel vs. VirtualPBX: Which is Best? - Wheelhouse

Mitel vs. VirtualPBX: Which is Best?

Mitel vs. VirtualPBX Best Overall: VirtualPBX

In our comparison of Mitel vs. VirtualPBX, VirtualPBX is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:
VirtualPBX Quick Info
WH Score:
8.9
Pricing Score:
8.3
Feature Score:
8.1
Usability Score:
8.6
Company Size:All Sizes
Platforms:

Pricing

Mitel Pricing
Price Range
Contact Us

* Vendor does not share prices.

VirtualPBX Pricing
Starter
$8
per user / per month
Flex
$16
per user / per month
Pro
$24
per user / per month
Premier
$32
per user / per month

Features

Mitel Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • PBX
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
VirtualPBX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • PBX
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup

Pros & Cons

Mitel Pros & Cons
Pros
  • Even the novice to the systems can use MiCloud Business with ease
  • Besides, it does provide the functionality to get the work done as needed
  • Everyone who needs such an application, I strongly recommend this product to them.
Cons
  • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.
VirtualPBX Pros & Cons
Pros
  • Excellent customer service, numerous features available.
Cons
  • Somewhat perplexing.

Reviews

Mitel Reviews
Top Favorable Review
L
Letitia
Reviewed on Jul 2, 2021

You can do your work well using MiCloud, what's more; it is easy to use.

Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

It can be slow to load and for some people's liking, wish it were faster!

Top Critical Review
E
Earl
Reviewed on Jul 2, 2021

Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

VirtualPBX Reviews
Top Favorable Review
O
Oleta
Reviewed on Jul 2, 2021

I have worked with VirtualPBX for approx. 10 years. I initially got perplexed being new to such a type of service but thanks to the customer service, I was able to pick up quickly.

Excellent customer service, numerous features available

Quite perplexing initially to get things ported

Top Critical Review
R
Roberto
Reviewed on Jul 2, 2021

Port in Toll free number to present system.

Simpler to use, helpful customer service.

Somewhat perplexing

Alternatives

Mitel Alternatives
VirtualPBX Alternatives
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Mitel vs. VirtualPBX: Detailed Comparison

Mitel vs. VirtualPBX Top Ratings & Reviews: VirtualPBX

In our rating and review comparison of Mitel vs. VirtualPBX, VirtualPBX has 17 user reviews and Mitel has 27. The average star rating for VirtualPBX is 4.94 while Mitel has an average rating of 4.18. VirtualPBX has more positive reviews than Mitel. Comparing Mitel vs. VirtualPBX reviews, VirtualPBX has stronger overall reviews.

Mitel vs. VirtualPBX Best Features & Functionality: VirtualPBX

Mitel vs. VirtualPBX both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Supported Channels, Conferencing Capabilities, Collaboration Tools, Customizable Items, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Compliance Accreditations, Systems/Administrative, After-Sales Service, Limits. In our feature comparison of Mitel vs. VirtualPBX, VirtualPBX offers more of the most popular features and tools than Mitel.

Mitel vs. VirtualPBX Best Pricing: VirtualPBX

In our pricing comparison of Mitel vs. VirtualPBX, VirtualPBX's pricing starts at $8/month and is more affordable compared to VirtualPBX's starting cost of $8/month.

Mitel vs. VirtualPBX Best Usability: VirtualPBX

Our comparison of Mitel vs. VirtualPBX shows that VirtualPBX scores higher in usability for ease of use, meets requirements, setup & support, quality of support. Mitel scores higher in learning curve, ease of admin, but VirtualPBX has the best scores overall for system usability.

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