Mitel vs. Switchvox Cloud: Which is Best? - Wheelhouse

Mitel vs. Switchvox Cloud: Which is Best?

Mitel vs. Switchvox Cloud Best Overall: Switchvox Cloud

In our comparison of Mitel vs. Switchvox Cloud, Switchvox Cloud is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:
Switchvox Cloud Quick Info
WH Score:
8.8
Pricing Score:
8.7
Feature Score:
8.6
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

Mitel Pricing
Price Range
Contact Us

* Vendor does not share prices.

Switchvox Cloud Pricing
Standard
$19.99
per user / per month
Premium
$28.99
per user / per month

Features

Mitel Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • PBX
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
Switchvox Cloud Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • PBX
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup

Pros & Cons

Mitel Pros & Cons
Pros
  • Even the novice to the systems can use MiCloud Business with ease
  • Besides, it does provide the functionality to get the work done as needed
  • Everyone who needs such an application, I strongly recommend this product to them.
Cons
  • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.
Switchvox Cloud Pros & Cons
Pros
  • Simple to use, has a familiar interface, and simple to regulate and configure.
Cons
  • Staff are quite slow in adopting the online app, the system doesn’t always appear to have the power to keep private cell phone data, the online app is quite hard-some training is needed to understand the language in the system, how items are labelled, and the steps to accessing to, e.g., the staff directory.

Reviews

Mitel Reviews
Top Favorable Review
L
Letitia
Reviewed on Jul 2, 2021

You can do your work well using MiCloud, what's more; it is easy to use.

Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

It can be slow to load and for some people's liking, wish it were faster!

Top Critical Review
E
Earl
Reviewed on Jul 2, 2021

Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Switchvox Cloud Reviews
Top Favorable Review
B
Billy
Reviewed on Jul 2, 2021

After using numerous PBX brands, I finally concluded that the simplest PBX with great performance that you can get is Digium Switchvox.

Simple to use, has a familiar interface, and simple to regulate and configure.

Limited advanced actions in the software’s IVR menu

Top Critical Review
A
Ashley
Reviewed on Jul 2, 2021

It put our phone system online and lets you administer messages and calls from anyplace in the world.

It lets you to link to your phone online, ability to set up your out of office messages from your phone through your computer, forward, transfer and even park calls through the online app, ability to listen to your voicemail via the online app and see your corporation directory there too.

Staff are quite slow in adopting the online app, the system doesn’t always appear to have the power to keep private cell phone data, the online app is quite hard-some training is needed to understand the language in the system, how items are labelled, and the steps to accessing to, e.g., the staff directory

Alternatives

Mitel Alternatives
Switchvox Cloud Alternatives
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Mitel vs. Switchvox Cloud: Detailed Comparison

Mitel vs. Switchvox Cloud Top Ratings & Reviews: Mitel

In our rating and review comparison of Mitel vs. Switchvox Cloud, Mitel has 27 user reviews and Switchvox Cloud has 22. The average star rating for Mitel is 4.18 while Switchvox Cloud has an average rating of 3.90. Mitel has more positive reviews than Switchvox Cloud. Comparing Mitel vs. Switchvox Cloud reviews, Mitel has stronger overall reviews.

Mitel vs. Switchvox Cloud Best Features & Functionality: Switchvox Cloud

Mitel vs. Switchvox Cloud both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Conferencing Capabilities, Remote Support Features, Chat/IM Management, Supported Channels, Collaboration Tools, Customizable Items, Contact Management, Supported Devices/Hardware, Language & Speech, Third-Party Integrations, Microsoft 365, Compliance Accreditations, Systems/Administrative, Sync/Refresh, Cybersecurity Features, Disaster Recovery, After-Sales Service. In our feature comparison of Mitel vs. Switchvox Cloud, Switchvox Cloud offers more of the most popular features and tools than Mitel.

Mitel vs. Switchvox Cloud Best Pricing: Switchvox Cloud

In our pricing comparison of Mitel vs. Switchvox Cloud, Switchvox Cloud's pricing starts at $19.99/month and is more affordable compared to Switchvox Cloud's starting cost of $19.99/month.

Mitel vs. Switchvox Cloud Best Usability: Switchvox Cloud

Our comparison of Mitel vs. Switchvox Cloud shows that Switchvox Cloud scores higher in usability for ease of use, meets requirements, learning curve, quality of support, ease of admin. Mitel scores higher in setup & support, but Switchvox Cloud has the best scores overall for system usability.

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