Microsoft Teams vs. Zoom: Which is Best? - Wheelhouse

Microsoft Teams vs. Zoom: Which is Best?

Microsoft Teams vs. Zoom Best Overall: Zoom

In our comparison of Microsoft Teams vs. Zoom, Zoom is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Microsoft Teams Quick Info
WH Score:
8.3
Pricing Score:
7.7
Feature Score:
7.6
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Zoom Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Microsoft Teams Pricing

N/A

Zoom Pricing

N/A

Features

Microsoft Teams Features
  • Audio Conferencing
  • Video Conferencing
  • Split Meeting Rooms
  • Meeting Invitations
  • Screen Sharing
  • Group Chat
  • Whiteboard
  • Outbound Calling
  • File Sharing
  • File Attachments
  • Voicemail
  • Auto Attendant
  • Custom Reports
  • Speech-to-Text
  • Transcriptions
Zoom Features
  • Audio Conferencing
  • Video Conferencing
  • Split Meeting Rooms
  • Meeting Invitations
  • Screen Sharing
  • Group Chat
  • Whiteboard
  • Outbound Calling
  • File Sharing
  • File Attachments
  • Voicemail
  • Auto Attendant
  • Custom Reports
  • Speech-to-Text
  • Transcriptions

Pros & Cons

Microsoft Teams Pros & Cons
Pros
  • The ease of navigation and document sharing capabilities are the standout features for me
  • .
Cons
  • The awards feature could be more useful or integrated with other functions to enhance its value.
Zoom Pros & Cons
Pros
  • Joining a Zoom meeting is the easiest I have ever come across
  • Sharing the screen is very easy and we can also see who is participating in the meeting
  • The audio quality is.
Cons
  • Poor sound quality at times.

Reviews

Microsoft Teams Reviews
Top Favorable Review
D
David
Reviewed on Jul 2, 2021

Especially in the pandemic era, this tool has been instrumental in saving time during meetings. Its efficient document sharing and navigation features have contributed significantly to our workflow.

The ease of navigation and document sharing capabilities are the standout features for me.

On occasion, there's a delay in receiving messages from colleagues when I'm offline.

Top Critical Review
W
Wanda
Reviewed on Jul 2, 2021

This platform provides an efficient and user-friendly communication solution. While the awards feature could be refined, the overall experience is commendable, making it a standout choice.

The ability to edit or delete sent chat messages is a practical feature. Direct calling and mention tags add to the convenience. Plus, the support for GIFs injects a fun element into workplace communication.

The awards feature could be more useful or integrated with other functions to enhance its value.

Zoom Reviews
Top Favorable Review
J
John
Reviewed on Jul 2, 2021

Zoom has made it possible for us to have seamless virtual meetings with many of our external business partners and service providers.

Joining a Zoom meeting is the easiest I have ever come across. Sharing the screen is very easy and we can also see who is participating in the meeting. The audio quality is

Zoom provides perfect meetings. The audio connection is of utmost importance for any virtual meeting and Zoom provides the best quality audio. So, there are no complaints about it.

Top Critical Review
C
Chelsea
Reviewed on Jul 2, 2021

This system has enabled us offer coaching in disparate places.

Has great audio and video quality capable for HD videos, links with all platforms and devices.

Poor sound quality at times.

Alternatives

Microsoft Teams Alternatives
Zoom Alternatives
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Microsoft Teams vs. Zoom: Detailed Comparison

Microsoft Teams vs. Zoom Top Ratings & Reviews: Microsoft Teams

In our rating and review comparison of Microsoft Teams vs. Zoom, Microsoft Teams has 9 user reviews and Zoom has 526. The average star rating for Microsoft Teams is 4.88 while Zoom has an average rating of 4.64. Microsoft Teams has more positive reviews than Zoom. Comparing Microsoft Teams vs. Zoom reviews, Microsoft Teams has stronger overall reviews.

Microsoft Teams vs. Zoom Best Features & Functionality: Zoom

Microsoft Teams vs. Zoom both offer a strong set of features and functionality including Conferencing Capabilities, Remote Support Features, Chat/IM Management, Phone System Features, Call Management & Administration, Collaboration Tools, Customizable Items, Language & Speech, Enhancements & Personalization, Recording , Systems/Administrative, Sync/Refresh, Cybersecurity Features, After-Sales Service, Limits. In our feature comparison of Microsoft Teams vs. Zoom, Zoom offers more of the most popular features and tools than Microsoft Teams.

Microsoft Teams vs. Zoom Best Pricing: Zoom

In our pricing comparison of Microsoft Teams vs. Zoom, Zoom's pricing starts at 0/month and is more affordable compared to Zoom's starting cost of 0/month.

Microsoft Teams vs. Zoom Best Usability: Zoom

Our comparison of Microsoft Teams vs. Zoom shows that Zoom scores higher in usability for meets requirements, setup & support, quality of support, ease of admin. Microsoft Teams scores higher in ease of use, learning curve, but Zoom has the best scores overall for system usability.

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