Microsoft Dynamics 365 Business Central vs. Zoho CRM: Which is Best?

Microsoft Dynamics 365 Business Central vs. Zoho CRM: Which is Best?

Microsoft Dynamics 365 Business Central vs. Zoho CRM Best Overall: Microsoft Dynamics 365 Business Central

In our comparison of Microsoft Dynamics 365 Business Central vs. Zoho CRM, Microsoft Dynamics 365 Business Central is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Microsoft Dynamics 365 Business Central Quick Info
WH Score:
8.5
Pricing Score:
7.9
Feature Score:
8.4
Usability Score:
7.8
Company Size:All Sizes
Platforms:
Zoho CRM Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
7.8
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

Microsoft Dynamics 365 Business Central Pricing
Business Central Essentials
Free
per user / per month
Business Central Premium
Free
per user / per month
Zoho CRM Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Microsoft Dynamics 365 Business Central Features
  • Manufacturing Resource Planning (MRP)
  • Material Requirement Planning (MRP)
  • Bill of Materials (BOM)
  • Production Planning/Management
  • Product Lifecycle Management (PLM)
  • Assembly Management
  • Shop Floor Control
  • Lead Generation
  • Item Tracking & Traceability
  • Procurement/Replenishment Optimization
  • Purchasing
  • Product Catalog
  • Price Lists
  • Kitting
  • Vendor/Supplier Management
Zoho CRM Features
  • Manufacturing Resource Planning (MRP)
  • Material Requirement Planning (MRP)
  • Bill of Materials (BOM)
  • Production Planning/Management
  • Product Lifecycle Management (PLM)
  • Assembly Management
  • Shop Floor Control
  • Lead Generation
  • Item Tracking & Traceability
  • Procurement/Replenishment Optimization
  • Purchasing
  • Product Catalog
  • Price Lists
  • Kitting
  • Vendor/Supplier Management

Pros & Cons

Microsoft Dynamics 365 Business Central Pros & Cons
Pros
  • MS Dynamics offers an array of descriptive and simple to interpret data, views, and charts.
Cons
  • Horrible phone feature, and it frequently froze.
Zoho CRM Pros & Cons
Pros
  • Ability to administer everything from prospects lead to convert and simple to collaborate with your website and straightway get the leads to your mailbox.
Cons
  • Horrible client care service.

Reviews

Microsoft Dynamics 365 Business Central Reviews
Top Favorable Review
M
Michael
Reviewed on Jul 2, 2021

Using Dynamics is always a joy.

MS Dynamics offers an array of descriptive and simple to interpret data, views, and charts

None.

Top Critical Review
N
Nancy
Reviewed on Jul 2, 2021

Operating is was fairly simple, its feature packed, and compared to other CRM systems, it was much simpler and easier.

Horrible phone feature, and it frequently froze

Zoho CRM Reviews
Top Favorable Review
M
Michael
Reviewed on Jul 2, 2021

Ideal software with an extremely competitive price, this really aids us to administer our customers information.

Ability to administer everything from prospects lead to convert and simple to collaborate with your website and straightway get the leads to your mailbox.

To access the desired information, you have to traverse a lot, and both usability and visibility could be better.

Top Critical Review
C
Charles
Reviewed on Jul 2, 2021

Learning how to install this system took a very long time and the fee for the launch team to perform it locally was very expensive.

Installing the organization with this was cheap and it offers nice functions/features.

Horrible client care service.

Alternatives

Microsoft Dynamics 365 Business Central Alternatives
Zoho CRM Alternatives
8.7
8.5
Add to Compare

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Microsoft Dynamics 365 Business Central vs. Zoho CRM: Detailed Comparison

Microsoft Dynamics 365 Business Central vs. Zoho CRM Top Ratings & Reviews: Zoho CRM

In our rating and review comparison of Microsoft Dynamics 365 Business Central vs. Zoho CRM, Zoho CRM has 228 user reviews and Microsoft Dynamics 365 Business Central has 505. The average star rating for Zoho CRM is 4.39 while Microsoft Dynamics 365 Business Central has an average rating of 4.34. Zoho CRM has more positive reviews than Microsoft Dynamics 365 Business Central. Comparing Microsoft Dynamics 365 Business Central vs. Zoho CRM reviews, Zoho CRM has stronger overall reviews.

Microsoft Dynamics 365 Business Central vs. Zoho CRM Best Features & Functionality: Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central vs. Zoho CRM both offer a strong set of features and functionality including Manufacturing/Production Management, Inventory Management, Cash Flow Management, Governance, Risk, & Compliance (GRC), Customer Management, Project Management Features, Accounting Features, Employee Management, Asset Management, Campaign Management, Reporting & Analytics, Resource Management, Shipping & Logistics Management, Payroll Management, Workflow Automation, File Management, Collaboration Tools, Portal Types, Appointments/Scheduling, Reminders/Alerts, Drag-and-Drop Builders/Designers, Report Management, Data Management, Data Migration, Systems/Administrative, Sync/Refresh, Customizable Items, After-Sales Service, Campaign Types, Attendance Management. In our feature comparison of Microsoft Dynamics 365 Business Central vs. Zoho CRM, Microsoft Dynamics 365 Business Central offers more of the most popular features and tools than Zoho CRM.

Microsoft Dynamics 365 Business Central vs. Zoho CRM Best Pricing: Zoho CRM

In our pricing comparison of Microsoft Dynamics 365 Business Central vs. Zoho CRM, Zoho CRM's pricing starts at N/A/month and is more affordable compared to Zoho CRM's starting cost of N/A/month.

Microsoft Dynamics 365 Business Central vs. Zoho CRM Best Usability: Zoho CRM

Our comparison of Microsoft Dynamics 365 Business Central vs. Zoho CRM shows that Zoho CRM scores higher in usability for setup & support. Microsoft Dynamics 365 Business Central scores higher in ease of use, meets requirements, learning curve, quality of support, ease of admin, but Zoho CRM has the best scores overall for system usability.

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