Kinetic Business vs. Twilio Voice: Which is Best?

Kinetic Business vs. Twilio Voice: Which is Best?

Kinetic Business vs. Twilio Voice Best Overall: Twilio Voice

In our comparison of Kinetic Business vs. Twilio Voice, Twilio Voice is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Kinetic Business Quick Info
WH Score:
5.3
Pricing Score:
5.3
Feature Score:
6.3
Usability Score:
5.1
Company Size:All Sizes
Platforms:
Twilio Voice Quick Info
WH Score:
9.0
Pricing Score:
8.2
Feature Score:
8.4
Usability Score:
8.4
Company Size:Mid Market, Large Market
Platforms:

Pricing

Kinetic Business Pricing
Kinetic Business Phone Lines
Free
per phone number / per month
Twilio Voice Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Kinetic Business Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Softphone
  • Fax to Email
  • SIP Trunking
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
Twilio Voice Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Softphone
  • Fax to Email
  • SIP Trunking
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

Kinetic Business Pros & Cons
Pros
  • I really liked was their customer service
  • It was great to be able to easily open tickets through their portal or by calling their 800 number
  • Plus, since Windstream managed the MPLS network, it took a lot of responsibility and workload off our shoulders.
Cons
  • We experienced more and longer outages than we considered acceptable
  • During those times, getting in touch with someone for updates and reasons behind the outages was difficult
  • Additionally, the cost-to-bandwidth ratio was too high for our liking.
Twilio Voice Pros & Cons
Pros
  • I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients
  • The system has proven to be glitch-free and easy to use
  • Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness
  • The call quality is excellent, ensuring clear and reliable conversations
  • Overall, it contributes to improved efficiency in our communication processes.
Cons
  • While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

Reviews

Kinetic Business Reviews
Top Favorable Review
R
Robert
Reviewed on Jul 2, 2021

Windstream offered voice options at an affordable rate. Choosing them as a PRI provider significantly reduced costs compared to traditional copper lines. Along with the benefits of MPLS, we were able to save a lot of money.

I really liked was their customer service. It was great to be able to easily open tickets through their portal or by calling their 800 number. Plus, since Windstream managed the MPLS network, it took a lot of responsibility and workload off our shoulders.

We experienced more and longer outages than we considered acceptable. During those times, getting in touch with someone for updates and reasons behind the outages was difficult. Additionally, the cost-to-bandwidth ratio was too high for our liking.

Top Critical Review
R
Robert
Reviewed on Jul 2, 2021

Windstream offered voice options at an affordable rate. Choosing them as a PRI provider significantly reduced costs compared to traditional copper lines. Along with the benefits of MPLS, we were able to save a lot of money.

I really liked was their customer service. It was great to be able to easily open tickets through their portal or by calling their 800 number. Plus, since Windstream managed the MPLS network, it took a lot of responsibility and workload off our shoulders.

We experienced more and longer outages than we considered acceptable. During those times, getting in touch with someone for updates and reasons behind the outages was difficult. Additionally, the cost-to-bandwidth ratio was too high for our liking.

Twilio Voice Reviews
Top Favorable Review
J
Jacqueline
Reviewed on Jul 2, 2021

Implementing this system into your CRM system would be a great decision. It serves as a user-friendly, one-stop solution with seamless interfaces. The ease of adding users, purchasing numbers, and effective forwarding capabilities enhance the overall experience. The reliability of the product is commendable, with prompt outage notifications and efficient resolutions. The support team is highly responsive and even offers assistance with code integration. Considering the large user base of Twilio, it is highly advisable to integrate this system into your business for enhanced communication capabilities. Integration is straightforward and the overall satisfaction with Twilio as a call provider is high.

I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients. The system has proven to be glitch-free and easy to use. Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness. The call quality is excellent, ensuring clear and reliable conversations. Overall, it contributes to improved efficiency in our communication processes.

I have not encountered any issues or drawbacks with this call provider. It stands out as one of the best options available in the market, offering seamless integration and exceptional performance.

Top Critical Review
S
Sue
Reviewed on Jul 2, 2021

Twilio solves the problem of automating text-based communication with customers, allowing you to engage with them beyond traditional channels like emails. By leveraging Twilio, you can expand your customer engagement to platforms such as Telegram, WhatsApp, and Facebook Messenger. This benefit helps in diversifying your communication channels and reaching your audience through platforms they are actively using. Additionally, Twilio's opt-out feature ensures that your SMS marketing campaigns are targeted and well-received by interested customers, enhancing the effectiveness of your marketing efforts.

One of the key advantages of Twilio, from a marketing perspective, is the option it provides to your target audience to opt-out of your SMS marketing campaigns. This feature ensures that you are engaging only those customers via text messages who are genuinely interested in receiving marketing messages from your organization. This targeted approach helps in maintaining a positive relationship with your audience.

While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

Alternatives

Kinetic Business Alternatives
Twilio Voice Alternatives
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Kinetic Business vs. Twilio Voice: Detailed Comparison

Kinetic Business vs. Twilio Voice Top Ratings & Reviews: Twilio Voice

In our rating and review comparison of Kinetic Business vs. Twilio Voice, Twilio Voice has 100 user reviews and Kinetic Business has 1. The average star rating for Twilio Voice is 4.1 while Kinetic Business has an average rating of 3. Twilio Voice has more positive reviews than Kinetic Business. Comparing Kinetic Business vs. Twilio Voice reviews, Twilio Voice has stronger overall reviews.

Kinetic Business vs. Twilio Voice Best Features & Functionality: Twilio Voice

Kinetic Business vs. Twilio Voice both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Enhancements & Personalization, Customizable Items, Language & Speech, Workflow Automation, Integration Options, Third-Party Integrations, Compliance Accreditations, Systems/Administrative, Cybersecurity Features, After-Sales Service. In our feature comparison of Kinetic Business vs. Twilio Voice, Twilio Voice offers more of the most popular features and tools than Kinetic Business.

Kinetic Business vs. Twilio Voice Best Pricing: Twilio Voice

In our pricing comparison of Kinetic Business vs. Twilio Voice, Twilio Voice's pricing starts at N/A/month and is more affordable compared to Twilio Voice's starting cost of N/A/month.

Kinetic Business vs. Twilio Voice Best Usability: Twilio Voice

Our comparison of Kinetic Business vs. Twilio Voice shows that Twilio Voice scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Kinetic Business scores higher in ease of admin, but Twilio Voice has the best scores overall for system usability.

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