HubSpot Service Hub vs. PipelineDeals CRM: Which is Best?

HubSpot Service Hub vs. PipelineDeals CRM: Which is Best?

HubSpot Service Hub vs. PipelineDeals CRM Best Overall: PipelineDeals CRM

In our comparison of HubSpot Service Hub vs. PipelineDeals CRM, PipelineDeals CRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

HubSpot Service Hub Quick Info
WH Score:
7.4
Pricing Score:
7.1
Feature Score:
6.9
Usability Score:
7.0
Company Size:All Sizes
Platforms:
PipelineDeals CRM Quick Info
WH Score:
8.7
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

HubSpot Service Hub Pricing

N/A

PipelineDeals CRM Pricing

N/A

Features

HubSpot Service Hub Features
  • Customer Profiling
  • Complaint/Feedback Management
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Social Media Management
  • Campaign Orchestration
  • Sales Analytics
  • Forecasting
  • Dashboard
  • Email Reports
  • Campaign Monitoring
  • Traffic Analysis
PipelineDeals CRM Features
  • Customer Profiling
  • Complaint/Feedback Management
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Social Media Management
  • Campaign Orchestration
  • Sales Analytics
  • Forecasting
  • Dashboard
  • Email Reports
  • Campaign Monitoring
  • Traffic Analysis

Pros & Cons

HubSpot Service Hub Pros & Cons
Pros
  • It's very convenient to have easy access to ticket services and reference what has been done throughout the day!.
Cons
  • Limited service functionalities and customization.
PipelineDeals CRM Pros & Cons
Pros
  • I appreciate how easy it is to use and how it helps me stay organized by centralizing all my communications in one place, allowing me to better manage my day-to-day activities.
Cons
  • The connection with MS Outlook is unreliable, which is frustrating when juggling multiple calendars and tasks.

Reviews

HubSpot Service Hub Reviews
Top Favorable Review
A
Alex
Reviewed on Jul 2, 2021

It's been a great tool for keeping things organized and efficient.

It's very convenient to have easy access to ticket services and reference what has been done throughout the day!

I find it frustrating that the report is located under the top left icon. Sometimes we miss tickets and only realize it when someone shows us where to find it. It would be great if this feature could be changed.

Top Critical Review
R
Rafael
Reviewed on Jul 2, 2021

Although having sales and support functions on one platform is convenient, the lack of customization choices and service features disappoints me. This limits our product support department's ability to use it. It performs poorly when it comes to properly managing service demands, yet it works well for sales.

Efficient, single platform for sales and service

Limited service functionalities and customization

PipelineDeals CRM Reviews
Top Favorable Review
B
Betty
Reviewed on Jul 2, 2021

The product has helped me stay on top of my potential clients in an effective way, allowing me to establish myself as the best in my business. It has provided me with the necessary tools to better manage my sales pipeline and optimize my sales process."

I appreciate how easy it is to use and how it helps me stay organized by centralizing all my communications in one place, allowing me to better manage my day-to-day activities.

However, I have some reservations about recent changes made to the system.

Top Critical Review
R
Ralph
Reviewed on Jul 2, 2021

Highly recommend as a CRM for managing leads to closed sales.

User-friendly interface and smooth lead and deal management.

The connection with MS Outlook is unreliable, which is frustrating when juggling multiple calendars and tasks.

Alternatives

HubSpot Service Hub Alternatives
8.8
8.6
PipelineDeals CRM Alternatives
8.8
8.6
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HubSpot Service Hub vs. PipelineDeals CRM: Detailed Comparison

HubSpot Service Hub vs. PipelineDeals CRM Top Ratings & Reviews: PipelineDeals CRM

In our rating and review comparison of HubSpot Service Hub vs. PipelineDeals CRM, PipelineDeals CRM has 45 user reviews and HubSpot Service Hub has 8. The average star rating for PipelineDeals CRM is 4.42 while HubSpot Service Hub has an average rating of 4.25. PipelineDeals CRM has more positive reviews than HubSpot Service Hub. Comparing HubSpot Service Hub vs. PipelineDeals CRM reviews, PipelineDeals CRM has stronger overall reviews.

HubSpot Service Hub vs. PipelineDeals CRM Best Features & Functionality: PipelineDeals CRM

HubSpot Service Hub vs. PipelineDeals CRM both offer a strong set of features and functionality including Customer Management, Reporting & Analytics, Workflow Automation, Campaign Types, Customizable Items, File Management, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Supported Technologies. In our feature comparison of HubSpot Service Hub vs. PipelineDeals CRM, PipelineDeals CRM offers more of the most popular features and tools than HubSpot Service Hub.

HubSpot Service Hub vs. PipelineDeals CRM Best Pricing: PipelineDeals CRM

In our pricing comparison of HubSpot Service Hub vs. PipelineDeals CRM, PipelineDeals CRM's pricing starts at 0/month and is more affordable compared to PipelineDeals CRM's starting cost of 0/month.

HubSpot Service Hub vs. PipelineDeals CRM Best Usability: PipelineDeals CRM

Our comparison of HubSpot Service Hub vs. PipelineDeals CRM shows that PipelineDeals CRM scores higher in usability for setup & support, quality of support, ease of admin. HubSpot Service Hub scores higher in ease of use, meets requirements, learning curve, but PipelineDeals CRM has the best scores overall for system usability.

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