In our comparison of GreenRope vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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This software is wonderful in a way that it stores a lot of information and is quite easy to use. I also really like this as I can customize even the minute details so that I can get all information I need immediately. One of the favorite features of mine is the search function because I store a lot of information and come across customers with the same name. The search feature helps me to recognize who I am searching for without having to open every single contact. All the priority information I need it right at my fingertips and right there on the screen during the search. There are still a lot of features, most of which I am not using it right now but maybe I will learn how to utilize them completely to ensure myself an easier experience.
I like this software mostly for its search function.
There a too many features available in this software. I feel it disadvantageous if these features are not utilized and going to be wasted.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
Green rope has proved to be a boon to us as we are small businesses with large volumes. I tried much software before but immensely satisfied only with Green rope.
An excellent software that provides all required features be it email, sales management, database management, and automation.
Functions have been added gradually. But new features have been added based on customer suggestions.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
This software is wonderful in a way that it stores a lot of information and is quite easy to use. I also really like this as I can customize even the minute details so that I can get all information I need immediately. One of the favorite features of mine is the search function because I store a lot of information and come across customers with the same name. The search feature helps me to recognize who I am searching for without having to open every single contact. All the priority information I need it right at my fingertips and right there on the screen during the search. There are still a lot of features, most of which I am not using it right now but maybe I will learn how to utilize them completely to ensure myself an easier experience.
I like this software mostly for its search function.
There a too many features available in this software. I feel it disadvantageous if these features are not utilized and going to be wasted.
Green rope has proved to be a boon to us as we are small businesses with large volumes. I tried much software before but immensely satisfied only with Green rope.
An excellent software that provides all required features be it email, sales management, database management, and automation.
Functions have been added gradually. But new features have been added based on customer suggestions.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of GreenRope vs. Zendesk Suite, Zendesk Suite has 388 user reviews and GreenRope has 37. The average star rating for Zendesk Suite is 4.50 while GreenRope has an average rating of 4.43. Zendesk Suite has more positive reviews than GreenRope. Comparing GreenRope vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
GreenRope vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Helpdesk Features, Call Management & Administration, Call Routing Types, Call Time Limits, Reporting & Analytics, Drag-and-Drop Builders/Designers, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of GreenRope vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than GreenRope.
In our pricing comparison of GreenRope vs. Zendesk Suite, Zendesk Suite's pricing starts at 0/month and is more affordable compared to Zendesk Suite's starting cost of 0/month.
Our comparison of GreenRope vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for learning curve, quality of support, ease of admin. GreenRope scores higher in ease of use, meets requirements, setup & support, but Zendesk Suite has the best scores overall for system usability.
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