In our comparison of Genesys vs. West Telecom, Genesys is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
N/A
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
N/A
PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
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In our rating and review comparison of Genesys vs. West Telecom, Genesys has 36 user reviews and West Telecom has 0. The average star rating for Genesys is 3.88 while West Telecom has an average rating of 0.0. Genesys has more positive reviews than West Telecom. Comparing Genesys vs. West Telecom reviews, Genesys has stronger overall reviews.
Genesys vs. West Telecom both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Campaign Management, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Remote Support Features, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), Integration Options, Supported Technologies. In our feature comparison of Genesys vs. West Telecom, Genesys offers more of the most popular features and tools than West Telecom.
In our pricing comparison of Genesys vs. West Telecom, West Telecom's pricing starts at N/A/month and is more affordable compared to West Telecom's starting cost of N/A/month.
Our comparison of Genesys vs. West Telecom shows that Genesys scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. West Telecom scores higher in , but Genesys has the best scores overall for system usability.
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