Fuze vs. Zoom: Which is Best? - Wheelhouse

Fuze vs. Zoom: Which is Best?

Fuze vs. Zoom Best Overall: Zoom

In our comparison of Fuze vs. Zoom, Zoom is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Fuze Quick Info
WH Score:
8.8
Pricing Score:
8.5
Feature Score:
8.3
Usability Score:
8.2
Company Size:All Sizes
Platforms:
Zoom Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Fuze Pricing
Price Range
Contact Us

* Vendor does not share prices.

Zoom Pricing
Basic
Free
per host / per year
Pro
$149.9
per host / per year
Business
$199.9
per host / per year
Enterprise
Contact Us

Features

Fuze Features
  • Audio Conferencing
  • Video Conferencing
  • Meeting Link
  • Dial-In/Dial-Out Number
  • Screen Sharing
  • Group Chat
  • International Calling
  • Meeting Reports
  • Admin Reports
  • Call Recording
  • Audio Recording
  • Video Recording
  • Presence Settings
  • Auto Attendant
  • Event-Driven Routing
Zoom Features
  • Audio Conferencing
  • Video Conferencing
  • Meeting Link
  • Dial-In/Dial-Out Number
  • Screen Sharing
  • Group Chat
  • International Calling
  • Meeting Reports
  • Admin Reports
  • Call Recording
  • Audio Recording
  • Video Recording
  • Presence Settings
  • Auto Attendant
  • Event-Driven Routing

Pros & Cons

Fuze Pros & Cons
Pros
  • The platform ensures a seamless and efficient experience, particularly for users on Apple devices.
Cons
  • Terrible client care service-inaccessible
  • Bugs are very common.
Zoom Pros & Cons
Pros
  • Joining a Zoom meeting is the easiest I have ever come across
  • Sharing the screen is very easy and we can also see who is participating in the meeting
  • The audio quality is.
Cons
  • Poor sound quality at times.

Reviews

Fuze Reviews
Top Favorable Review
C
Carol
Reviewed on Jul 2, 2021

Fuze is an excellent application that facilitates instant messaging, text communication, and web-based interactions for employees. The added advantage of a free mobile app for calls and texts further enhances its appeal.

The platform ensures a seamless and efficient experience, particularly for users on Apple devices.

While the iOS experience shines, the Android app falls short in terms of notifications. There is a need for improvement we experienced issues with notification functionality.

Top Critical Review
T
Terri
Reviewed on Jul 2, 2021

This system is generally great. Using it every day to make countless calls is great and effective. If you’re thinking of disparate phone choices, this software is worth investing in.

When holding a conference, its ability to share screens is great. It is great and helpful for communication. It is a great time saver tool as it is useful in training, support, and troubleshooting.

Terrible client care service-inaccessible. Bugs are very common.

Zoom Reviews
Top Favorable Review
J
John
Reviewed on Jul 2, 2021

Zoom has made it possible for us to have seamless virtual meetings with many of our external business partners and service providers.

Joining a Zoom meeting is the easiest I have ever come across. Sharing the screen is very easy and we can also see who is participating in the meeting. The audio quality is

Zoom provides perfect meetings. The audio connection is of utmost importance for any virtual meeting and Zoom provides the best quality audio. So, there are no complaints about it.

Top Critical Review
C
Chelsea
Reviewed on Jul 2, 2021

This system has enabled us offer coaching in disparate places.

Has great audio and video quality capable for HD videos, links with all platforms and devices.

Poor sound quality at times.

Alternatives

Fuze Alternatives
Zoom Alternatives
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Fuze vs. Zoom: Detailed Comparison

Fuze vs. Zoom Top Ratings & Reviews: Zoom

In our rating and review comparison of Fuze vs. Zoom, Zoom has 527 user reviews and Fuze has 39. The average star rating for Zoom is 4.64 while Fuze has an average rating of 4.15. Zoom has more positive reviews than Fuze. Comparing Fuze vs. Zoom reviews, Zoom has stronger overall reviews.

Fuze vs. Zoom Best Features & Functionality: Fuze

Fuze vs. Zoom both offer a strong set of features and functionality including Conferencing Capabilities, Remote Support Features, Chat/IM Management, Phone System Features, Reporting & Analytics, Call Management & Administration, Call Routing Types, Collaboration Tools, File Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, Compliance Accreditations, After-Sales Service. In our feature comparison of Fuze vs. Zoom, Fuze offers more of the most popular features and tools than Zoom.

Fuze vs. Zoom Best Pricing: Zoom

In our pricing comparison of Fuze vs. Zoom, Zoom's pricing starts at Free/month and is more affordable compared to Zoom's starting cost of Free/month.

Fuze vs. Zoom Best Usability: Fuze

Our comparison of Fuze vs. Zoom shows that Fuze scores higher in usability for ease of use, quality of support. Zoom scores higher in meets requirements, learning curve, setup & support, ease of admin, but Fuze has the best scores overall for system usability.

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