Fusion Connect vs. Vonage: Which is Best? - Wheelhouse

Fusion Connect vs. Vonage: Which is Best?

Fusion Connect vs. Vonage Best Overall: Vonage

In our comparison of Fusion Connect vs. Vonage, Vonage is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Fusion Connect Quick Info
WH Score:
8.5
Pricing Score:
7.8
Feature Score:
7.7
Usability Score:
8.0
Company Size:All Sizes
Platforms:
Vonage Quick Info
WH Score:
9.0
Pricing Score:
8.3
Feature Score:
8.5
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Fusion Connect Pricing
Price Range
Contact Us

* Vendor does not share prices.

Vonage Pricing
Mobile
$14.99
per user / per month
Premium
$24.99
per user / per month
Advanced
$34.99
per user / per month

Features

Fusion Connect Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
Vonage Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

Fusion Connect Pros & Cons
Pros
  • Easy to deploy, feature rich, and smooth to use.
Cons
  • Not secure enough, and not cost effective.
Vonage Pros & Cons
Pros
  • We’ve been using Vonage for 2 years are absolutely satisfied
  • The price and functionality are superb
  • An amazing, cost-effective, intuitive and efficient phone system.
Cons
  • Poor call quality at times.

Reviews

Fusion Connect Reviews
Top Favorable Review
V
Vicky
Reviewed on Jul 2, 2021

For our remote teams, FusionWorks UC One was a simple and efficient solution. The software offers all the capabilities you require and was simple to deploy. It easily combines with the Windows application, mobile app, and actual phone. For more installation and onboarding choices, I'd want to see a Windows app from the Microsoft store. Some settings can be a little challenging to locate.

Easy to deploy, feature rich, and smooth to use

No windows app in microsoft store

Top Critical Review
C
Claudette
Reviewed on Jul 2, 2021

I used Fusion Private/Hybrid Cloud in a previous web application project to backup data to a different hosted environment. This solution is easy to learn and use, and it offers a variety of features, such as no IT infrastructure costs, reduced complexity, high scalability, and easy data archiving. However, it can be improved in some areas, such as security, infrastructure visibility, and cost-effectiveness.

Easy to use, user friendly and feature rich

Not secure enough, and not cost effective

Vonage Reviews
Top Favorable Review
C
Courtney
Reviewed on Jul 2, 2021

Magnificent app, highly recommended.

We’ve been using Vonage for 2 years are absolutely satisfied. The price and functionality are superb. An amazing, cost-effective, intuitive and efficient phone system.

No issues so far. We love it!

Top Critical Review
S
Stacy
Reviewed on Jul 2, 2021

Regularly updates and has a nice layout.

Poor call quality at times

Alternatives

Fusion Connect Alternatives
Vonage Alternatives
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Fusion Connect vs. Vonage: Detailed Comparison

Fusion Connect vs. Vonage Top Ratings & Reviews: Vonage

In our rating and review comparison of Fusion Connect vs. Vonage, Vonage has 70 user reviews and Fusion Connect has 9. The average star rating for Vonage is 4.38 while Fusion Connect has an average rating of 4.33. Vonage has more positive reviews than Fusion Connect. Comparing Fusion Connect vs. Vonage reviews, Vonage has stronger overall reviews.

Fusion Connect vs. Vonage Best Features & Functionality: Vonage

Fusion Connect vs. Vonage both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Customer Management, Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Collaboration Tools, Customizable Items, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, After-Sales Service, Supported Technologies. In our feature comparison of Fusion Connect vs. Vonage, Vonage offers more of the most popular features and tools than Fusion Connect.

Fusion Connect vs. Vonage Best Pricing: Vonage

In our pricing comparison of Fusion Connect vs. Vonage, Vonage's pricing starts at $14.99/month and is more affordable compared to Vonage's starting cost of $14.99/month.

Fusion Connect vs. Vonage Best Usability: Vonage

Our comparison of Fusion Connect vs. Vonage shows that Vonage scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Fusion Connect scores higher in ease of admin, but Vonage has the best scores overall for system usability.

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