FuseDesk vs. ServiceWise: Which is Best? - Wheelhouse

FuseDesk vs. ServiceWise: Which is Best?

FuseDesk vs. ServiceWise Best Overall: ServiceWise

In our comparison of FuseDesk vs. ServiceWise, ServiceWise is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

FuseDesk Quick Info
WH Score:
5.9
Pricing Score:
5.9
Feature Score:
5.8
Usability Score:
5.5
Company Size:All Sizes
Platforms:
ServiceWise Quick Info
WH Score:
6.9
Pricing Score:
6.4
Feature Score:
6.6
Usability Score:
6.3
Company Size:Small Business, Mid Market
Platforms:

Pricing

FuseDesk Pricing
Free
Free
per user / per month
Lite
$390
per user / per year
Pro
$490
per user / per year
Enterprise
$590
per user / per year
ServiceWise Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

FuseDesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media
ServiceWise Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media

Pros & Cons

FuseDesk Pros & Cons
Pros
  • The central support email feature for customer service is amazing
  • The cases can then be distributed among our many staff members.
Cons
  • Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk
  • It is so sad that even Fusedesk cannot do anything about it.
ServiceWise Pros & Cons
Pros
    Cons

      Reviews

      FuseDesk Reviews
      Top Favorable Review
      D
      Dorothy
      Reviewed on Jul 2, 2021

      The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

      The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

      Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

      Top Critical Review
      D
      Dorothy
      Reviewed on Jul 2, 2021

      The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

      The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

      Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

      ServiceWise Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      FuseDesk Alternatives
      ServiceWise Alternatives
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      FuseDesk vs. ServiceWise: Detailed Comparison

      FuseDesk vs. ServiceWise Top Ratings & Reviews: FuseDesk

      In our rating and review comparison of FuseDesk vs. ServiceWise, FuseDesk has 1 user reviews and ServiceWise has 0. The average star rating for FuseDesk is 4 while ServiceWise has an average rating of 0.0. FuseDesk has more positive reviews than ServiceWise. Comparing FuseDesk vs. ServiceWise reviews, FuseDesk has stronger overall reviews.

      FuseDesk vs. ServiceWise Best Features & Functionality: ServiceWise

      FuseDesk vs. ServiceWise both offer a strong set of features and functionality including Helpdesk Features, Supported Channels, File Management, Portal Types, Collaboration Tools, Customizable Items, Reporting & Analytics, Report Management, Drag-and-Drop Builders/Designers, Data Management, Systems/Administrative, Identity and Access Management (IAM), Integration Options, After-Sales Service. In our feature comparison of FuseDesk vs. ServiceWise, ServiceWise offers more of the most popular features and tools than FuseDesk.

      FuseDesk vs. ServiceWise Best Pricing: ServiceWise

      In our pricing comparison of FuseDesk vs. ServiceWise, ServiceWise's pricing starts at N/A/month and is more affordable compared to ServiceWise's starting cost of N/A/month.

      FuseDesk vs. ServiceWise Best Usability: ServiceWise

      Our comparison of FuseDesk vs. ServiceWise shows that ServiceWise scores higher in usability for . FuseDesk scores higher in ease of use, ease of admin, but ServiceWise has the best scores overall for system usability.

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