EV Reach vs. Help Lightning: Which is Best? - Wheelhouse

EV Reach vs. Help Lightning: Which is Best?

EV Reach vs. Help Lightning Best Overall: EV Reach

In our comparison of EV Reach vs. Help Lightning, EV Reach is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

EV Reach Quick Info
WH Score:
9.1
Pricing Score:
8.2
Feature Score:
8.3
Usability Score:
8.5
Company Size:All Sizes
Platforms:
Help Lightning Quick Info
WH Score:
8.3
Pricing Score:
7.9
Feature Score:
7.7
Usability Score:
7.9
Company Size:Large Market
Platforms:

Pricing

EV Reach Pricing
Price Range
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* Vendor does not share prices.

Help Lightning Pricing
Price Range
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* Vendor does not share prices.

Features

EV Reach Features
  • Screen Sharing
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Remote Printing
  • Screen Blanking
Help Lightning Features
  • Screen Sharing
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Remote Printing
  • Screen Blanking

Pros & Cons

EV Reach Pros & Cons
Pros
  • One of the standout features of EV Reach is its ability to provide a comprehensive overview of your IT infrastructure
  • It offers valuable tools for effective management and control.
Cons
  • To date, I have not encountered any downsides or issues with EV Reach
  • Everything works well and meets my expectations.
Help Lightning Pros & Cons
Pros
  • Accessible and no hardware required.
Cons
  • Adoption curve for seasoned technicians.

Reviews

EV Reach Reviews
Top Favorable Review
M
Mark
Reviewed on Jul 2, 2021

EV Reach effectively solves the problem of remotely accessing home-based user machines, which was a difficulty before implementing it. This capability greatly enhances remote support and enables efficient troubleshooting and assistance to users working from home. Overall, EV Reach significantly improves the productivity and effectiveness of IT management in this regard.

One of the standout features of EV Reach is its ability to provide a comprehensive overview of your IT infrastructure. It offers valuable tools for effective management and control.

One drawback of EV Reach is the initial complexity of deploying software packages, which requires some time to become accustomed to. However, with practice, this becomes less challenging.

Top Critical Review
M
Marianne
Reviewed on Jul 2, 2021

EV Reach effectively addresses the needs of remoting and technical support for colleagues. It allows you to remotely access and assist their devices, making it easier to provide timely and efficient support whenever needed.

As a Tech Lead, I find Goverlan Reach to be the best application I have come across for remote access. It greatly assists me in my role, enabling smooth and efficient remote operations.

To date, I have not encountered any downsides or issues with EV Reach. Everything works well and meets my expectations.

Help Lightning Reviews
Top Favorable Review
L
Leslie
Reviewed on Jul 2, 2021

Help Lightning's convenience and virtual capabilities have transformed the way we handle various tasks and challenges. The absence of hardware requirements allows widespread accessibility, making it easy for users across the globe to utilize the platform with their mobile devices.

Accessible and no hardware required

Adoption curve for seasoned technicians

Top Critical Review
L
Leslie
Reviewed on Jul 2, 2021

Help Lightning's convenience and virtual capabilities have transformed the way we handle various tasks and challenges. The absence of hardware requirements allows widespread accessibility, making it easy for users across the globe to utilize the platform with their mobile devices.

Accessible and no hardware required

Adoption curve for seasoned technicians

Alternatives

EV Reach Alternatives
Help Lightning Alternatives
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EV Reach vs. Help Lightning: Detailed Comparison

EV Reach vs. Help Lightning Top Ratings & Reviews: EV Reach

In our rating and review comparison of EV Reach vs. Help Lightning, EV Reach has 18 user reviews and Help Lightning has 22. The average star rating for EV Reach is 4.55 while Help Lightning has an average rating of 4.45. EV Reach has more positive reviews than Help Lightning. Comparing EV Reach vs. Help Lightning reviews, EV Reach has stronger overall reviews.

EV Reach vs. Help Lightning Best Features & Functionality: EV Reach

EV Reach vs. Help Lightning both offer a strong set of features and functionality including Remote Support Features, Helpdesk Features, Chat/IM Management, Collaboration Tools, Document Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Report Management, Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Password Management, Third-Party Integrations, Cybersecurity Features, Appointments/Scheduling, Workflow Automation, After-Sales Service. In our feature comparison of EV Reach vs. Help Lightning, EV Reach offers more of the most popular features and tools than Help Lightning.

EV Reach vs. Help Lightning Best Pricing: Help Lightning

In our pricing comparison of EV Reach vs. Help Lightning, Help Lightning's pricing starts at N/A/month and is more affordable compared to Help Lightning's starting cost of N/A/month.

EV Reach vs. Help Lightning Best Usability: EV Reach

Our comparison of EV Reach vs. Help Lightning shows that EV Reach scores higher in usability for meets requirements, learning curve, setup & support, quality of support, ease of admin. Help Lightning scores higher in ease of use, but EV Reach has the best scores overall for system usability.

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