Help Lightning
Help Lightning
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Help Lightning Reviews & Overview

What is Help Lightning?

Help Lightning is an innovative software technology that revolutionizes how remote assistance is provided. This powerful tool allows experts to deliver real-time support to customers or colleagues by virtually sharing their perspectives and guiding them through a problem without physically being present. Particularly valuable in the technical support, repair, and maintenance industries, Help Lightning utilizes augmented reality technology to create an interactive space where experts can collaborate seamlessly with others.

With Help Lightning, experts can see the customer's problem in real-time and use their hands to provide visual guidance. They can draw, annotate, and add text to deliver clear instructions, making the process highly efficient. One of the key advantages of Help Lightning is its ability to save time and resources. It eliminates the need for travel, reduces transportation costs, and enables experts to deliver effective solutions remotely swiftly. This translates to minimal downtime for businesses as problems can be resolved efficiently.

Help Lightning is designed for user-friendliness, requiring no specialized hardware or software. It can be accessed using smartphones or tablets, making it accessible to many users. The platform prioritizes security, implementing end-to-end encryption and stringent privacy policies to safeguard sensitive information.

Help Lightning is a game-changing technology that enhances the accessibility, efficiency, and cost-effectiveness of remote assistance. It could transform operations in the technical support, repair, and maintenance industries. By providing real-time service, experts can resolve issues more effectively, save time and resources, and deliver superior customer support.

Company:Help Lightning, Inc.
Categories:Remote Support

Help Lightning Pricing

Help Lightning Remote Assistance Software
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Help Lightning Pricing Details

Help Lightning Key Features

  • Administrator Management
  • Agent Management
Customizable Items
  • Custom Branding
Reporting & Analytics
  • Session Reports
  • Call Scoring
  • Diagnostic Reports
  • Audit Trail
Identity and Access Management (IAM)
  • QR Code Access
  • One-Time Use Links
  • Single Sign-On (SSO)
Document Management
  • File Sharing
  • Files Repository
  • File Transfers
Third-Party Integrations
  • Genesys
  • ServiceNow
  • Salesforce
Compliance Accreditations
  • GDPR
Free Resources/Discounts
  • Free Demo
Chat/IM Management
  • Audio Chat
  • Private Chat
  • Group Chat
After-Sales Service
  • Onboarding
  • Technical Support
  • Product Guide/Manual
Automation Technologies
  • Augmented Reality (AR)
Remote Support
  • Remote Session Control
  • Session Shadowing
  • Reboot and Reconnect
  • Co-Browsing
  • Camera Sharing
  • Screen Sharing
Integration Options
  • APIs
  • SDKs
Collaboration Tools
  • Annotations
  • Workspace
  • Notes
  • Screenshots
Conferencing Capabilities
  • Video Conferencing
  • Streaming
  • Audio Conferencing
  • Call Recording
  • Session Recording
Help Lightning Features Details

Help Lightning Media


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