Dialpad vs. GoToConnect: Which is Best? - Wheelhouse

Dialpad vs. GoToConnect: Which is Best?

Dialpad vs. GoToConnect Best Overall: GoToConnect

In our comparison of Dialpad vs. GoToConnect, GoToConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Dialpad Quick Info
WH Score:
8.0
Pricing Score:
7.6
Feature Score:
7.5
Usability Score:
7.2
Company Size:All Sizes
Platforms:
GoToConnect Quick Info
WH Score:
8.7
Pricing Score:
8.3
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Dialpad Pricing

N/A

GoToConnect Pricing

N/A

Features

Dialpad Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
GoToConnect Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

Dialpad Pros & Cons
Pros
  • Simple to use, feature rich and efficient.
Cons
  • Android UI is bad.
GoToConnect Pros & Cons
Pros
  • Voice quality is good and can be set up easily but has a learning curve.
Cons
  • I don't have any cons.

Reviews

Dialpad Reviews
Top Favorable Review
B
Blanca
Reviewed on Jul 2, 2021

This all-in-one program is reliable, expert, and easy to use. Regardless of your level of technical proficiency, it can assist you with any task, so I heartily suggest it to everyone. It is an excellent tool for both personal and business use.

Simple to use, feature rich and efficient

None

Top Critical Review
J
Jeanne
Reviewed on Jul 2, 2021

Dialpad Talk is a Voice Intelligence (VI) calling tool that facilitates conversation tracking and understanding of various accents. The user interface for Android users is the only thing I would like to see enhanced.

Voice inetlligence and accurate

Android UI is bad

GoToConnect Reviews
Top Favorable Review
R
Richard
Reviewed on Jul 2, 2021

Voice quality is good and can be set up easily but has a learning curve.

Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.

Top Critical Review
J
Jessie
Reviewed on Jul 2, 2021

We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.

I don't have any cons.

Alternatives

Dialpad Alternatives
GoToConnect Alternatives
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Dialpad vs. GoToConnect: Detailed Comparison

Dialpad vs. GoToConnect Top Ratings & Reviews: GoToConnect

In our rating and review comparison of Dialpad vs. GoToConnect, GoToConnect has 35 user reviews and Dialpad has 13. The average star rating for GoToConnect is 4.45 while Dialpad has an average rating of 3.84. GoToConnect has more positive reviews than Dialpad. Comparing Dialpad vs. GoToConnect reviews, GoToConnect has stronger overall reviews.

Dialpad vs. GoToConnect Best Features & Functionality: GoToConnect

Dialpad vs. GoToConnect both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Appointments/Scheduling, Drag-and-Drop Builders/Designers, Third-Party Integrations, Microsoft 365, Google Workspace, Adobe, Zoho, Systems/Administrative, Identity and Access Management (IAM). In our feature comparison of Dialpad vs. GoToConnect, GoToConnect offers more of the most popular features and tools than Dialpad.

Dialpad vs. GoToConnect Best Pricing: GoToConnect

In our pricing comparison of Dialpad vs. GoToConnect, GoToConnect's pricing starts at 0/month and is more affordable compared to GoToConnect's starting cost of 0/month.

Dialpad vs. GoToConnect Best Usability: GoToConnect

Our comparison of Dialpad vs. GoToConnect shows that GoToConnect scores higher in usability for ease of use, learning curve, setup & support, quality of support. Dialpad scores higher in meets requirements, ease of admin, but GoToConnect has the best scores overall for system usability.

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