Cisco Webex vs. Fuze: Which is Best? - Wheelhouse

Cisco Webex vs. Fuze: Which is Best?

Cisco Webex vs. Fuze Best Overall: Fuze

In our comparison of Cisco Webex vs. Fuze, Fuze is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Cisco Webex Quick Info
WH Score:
8.4
Pricing Score:
7.8
Feature Score:
7.7
Usability Score:
7.7
Company Size:All Sizes
Platforms:
Fuze Quick Info
WH Score:
8.8
Pricing Score:
8.5
Feature Score:
8.3
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Cisco Webex Pricing
Price Range
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* Vendor does not share prices.

Fuze Pricing
Price Range
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* Vendor does not share prices.

Features

Cisco Webex Features
  • Audio Conferencing
  • Video Conferencing
  • Streaming
  • Webinars
  • Split Meeting Rooms
  • Screen Sharing
  • Group Chat
  • Inbound Calling
  • Outbound Calling
  • Three-Way Calling
  • IP PBX
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
Fuze Features
  • Audio Conferencing
  • Video Conferencing
  • Streaming
  • Webinars
  • Split Meeting Rooms
  • Screen Sharing
  • Group Chat
  • Inbound Calling
  • Outbound Calling
  • Three-Way Calling
  • IP PBX
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold

Pros & Cons

Cisco Webex Pros & Cons
Pros
  • Accessing it is simple, the UI is extremely appealing, the client support service is exceptional-incredibly simple and training modules are available, passing the control is possible, calling your phone to join meetings is possible, updates to the software to enhance and offer patches are continuous, it is greatly secured and the ability to schedule meetings is easy.
Cons
  • The first learning timeline can be misleading if you’re not conversant with the layout of CUCM.
Fuze Pros & Cons
Pros
  • The platform ensures a seamless and efficient experience, particularly for users on Apple devices.
Cons
  • Terrible client care service-inaccessible
  • Bugs are very common.

Reviews

Cisco Webex Reviews
Top Favorable Review
P
Pedro
Reviewed on Jul 2, 2021

I really love the feature that enables me to pass controls from one use to the next. I’m enjoying the experience of using it for nearly all my video calling and meetings. I highly support the use of this software.

Accessing it is simple, the UI is extremely appealing, the client support service is exceptional-incredibly simple and training modules are available, passing the control is possible, calling your phone to join meetings is possible, updates to the software to enhance and offer patches are continuous, it is greatly secured and the ability to schedule meetings is easy.

The audio connections is at times problematic.

Top Critical Review
L
Louise
Reviewed on Jul 2, 2021

The ideal software with complete functionality.

The first learning timeline can be misleading if you’re not conversant with the layout of CUCM.

Fuze Reviews
Top Favorable Review
C
Carol
Reviewed on Jul 2, 2021

Fuze is an excellent application that facilitates instant messaging, text communication, and web-based interactions for employees. The added advantage of a free mobile app for calls and texts further enhances its appeal.

The platform ensures a seamless and efficient experience, particularly for users on Apple devices.

While the iOS experience shines, the Android app falls short in terms of notifications. There is a need for improvement we experienced issues with notification functionality.

Top Critical Review
T
Terri
Reviewed on Jul 2, 2021

This system is generally great. Using it every day to make countless calls is great and effective. If you’re thinking of disparate phone choices, this software is worth investing in.

When holding a conference, its ability to share screens is great. It is great and helpful for communication. It is a great time saver tool as it is useful in training, support, and troubleshooting.

Terrible client care service-inaccessible. Bugs are very common.

Alternatives

Cisco Webex Alternatives
Fuze Alternatives
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Cisco Webex vs. Fuze: Detailed Comparison

Cisco Webex vs. Fuze Top Ratings & Reviews: Cisco Webex

In our rating and review comparison of Cisco Webex vs. Fuze, Cisco Webex has 334 user reviews and Fuze has 38. The average star rating for Cisco Webex is 4.35 while Fuze has an average rating of 4.13. Cisco Webex has more positive reviews than Fuze. Comparing Cisco Webex vs. Fuze reviews, Cisco Webex has stronger overall reviews.

Cisco Webex vs. Fuze Best Features & Functionality: Fuze

Cisco Webex vs. Fuze both offer a strong set of features and functionality including Conferencing Capabilities, Remote Support Features, Chat/IM Management, Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Collaboration Tools, File Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, Compliance Accreditations, After-Sales Service. In our feature comparison of Cisco Webex vs. Fuze, Fuze offers more of the most popular features and tools than Cisco Webex.

Cisco Webex vs. Fuze Best Pricing: Fuze

In our pricing comparison of Cisco Webex vs. Fuze, Fuze's pricing starts at 0/month and is more affordable compared to Fuze's starting cost of 0/month.

Cisco Webex vs. Fuze Best Usability: Fuze

Our comparison of Cisco Webex vs. Fuze shows that Fuze scores higher in usability for setup & support, quality of support. Cisco Webex scores higher in ease of use, meets requirements, learning curve, ease of admin, but Fuze has the best scores overall for system usability.

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