Allworx vs. Crexendo: Which is Best? - Wheelhouse

Allworx vs. Crexendo: Which is Best?

Allworx vs. Crexendo Best Overall: Crexendo

In our comparison of Allworx vs. Crexendo, Crexendo is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Allworx Quick Info
WH Score:
8.2
Pricing Score:
7.5
Feature Score:
7.7
Usability Score:
8.0
Company Size:All Sizes
Platforms:
Crexendo Quick Info
WH Score:
9.2
Pricing Score:
8.3
Feature Score:
8.4
Usability Score:
8.5
Company Size:All Sizes
Platforms:

Pricing

Allworx Pricing
Price Range
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* Vendor does not share prices.

Crexendo Pricing
Price Range
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* Vendor does not share prices.

Features

Allworx Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
Crexendo Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute

Pros & Cons

Allworx Pros & Cons
Pros
  • Installing it is simple, it is inexpensive, and every department can have disparate setups on their phones as settings are customizable.
Cons
    Crexendo Pros & Cons
    Pros
    • I particularly appreciate the all-in-one nature of Crexendo, which provides a combination of a desk phone, softphone app, and mobile app with texting capabilities
    • This comprehensive solution offers convenience and versatility for communication.
    Cons
    • Occasionally, I experience issues with my cell service, resulting in unreliable call hand-offs.

    Reviews

    Allworx Reviews
    Top Favorable Review
    K
    Kenneth
    Reviewed on Jul 2, 2021

    It was initially difficult to begin using this software and to keep the availability of reps in queues shutting the server required some customization

    Installing it is simple, it is inexpensive, and every department can have disparate setups on their phones as settings are customizable.

    The calls that this system can handle are minimal. You require another phone server if you want more than 10 queues since that’s the maximum number of queues.

    Top Critical Review
    V
    Valerie
    Reviewed on Jul 2, 2021

    Great features and gets the job done

    Very helpful, collaborative, has plenty of diverse features and function that make communication in a business environment easy and effectual, has a desktop app that lets you see on the screen of the computer incoming and outgoing calls and the availability of other persons in your network. Tracing your employee’s calls is equally possible using Allworx.

    Crexendo Reviews
    Top Favorable Review
    M
    Maria
    Reviewed on Jul 2, 2021

    I highly recommend Crexendo due to its top-notch customer service and thorough sales staff. While other providers may claim to offer texting capabilities, we found that most were still in the beta testing phase. Crexendo stands out for its reliable and fully functional texting feature.

    I particularly appreciate the all-in-one nature of Crexendo, which provides a combination of a desk phone, softphone app, and mobile app with texting capabilities. This comprehensive solution offers convenience and versatility for communication.

    If I understand correctly, the transition to a new phone app instead of regular updates is something you find unfavorable.

    Top Critical Review
    G
    Gary
    Reviewed on Jul 2, 2021

    This product enables me to maintain mobility in my business operations and effectively manage my staff.

    I appreciate Carol's exceptional attention to detail and her commitment to customer service. The service itself is user-friendly and straightforward to navigate.

    Occasionally, I experience issues with my cell service, resulting in unreliable call hand-offs.

    Alternatives

    Allworx Alternatives
    Crexendo Alternatives
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    Allworx vs. Crexendo: Detailed Comparison

    Allworx vs. Crexendo Top Ratings & Reviews: Crexendo

    In our rating and review comparison of Allworx vs. Crexendo, Crexendo has 122 user reviews and Allworx has 6. The average star rating for Crexendo is 4.86 while Allworx has an average rating of 4.16. Crexendo has more positive reviews than Allworx. Comparing Allworx vs. Crexendo reviews, Crexendo has stronger overall reviews.

    Allworx vs. Crexendo Best Features & Functionality: Crexendo

    Allworx vs. Crexendo both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Contact Management, Appointments/Scheduling, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, File Management, Systems/Administrative, Identity and Access Management (IAM). In our feature comparison of Allworx vs. Crexendo, Crexendo offers more of the most popular features and tools than Allworx.

    Allworx vs. Crexendo Best Pricing: Crexendo

    In our pricing comparison of Allworx vs. Crexendo, Crexendo's pricing starts at N/A/month and is more affordable compared to Crexendo's starting cost of N/A/month.

    Allworx vs. Crexendo Best Usability: Crexendo

    Our comparison of Allworx vs. Crexendo shows that Crexendo scores higher in usability for meets requirements, learning curve, setup & support, ease of admin. Allworx scores higher in ease of use, quality of support, but Crexendo has the best scores overall for system usability.

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