Act! vs. Zoho CRM: Which is Best? - Wheelhouse

Act! vs. Zoho CRM: Which is Best?

Act! vs. Zoho CRM Best Overall: Act!

In our comparison of Act! vs. Zoho CRM, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Act! Quick Info
WH Score:
8.8
Pricing Score:
8.0
Feature Score:
8.0
Usability Score:
7.9
Company Size:Small Business, Mid Market
Platforms:
Zoho CRM Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
7.8
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

Act! Pricing
Act! Premium Cloud
$30
per user / per month
Act! Premium Desktop
$37.5
per user / per month
Zoho CRM Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Act! Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Dashboard
  • Activity Log
  • KPI Tracking
  • Call Lists
  • Social Media
  • Product Catalog
  • Translations
  • Custom Fields
  • Custom Tables
  • Notes
  • Update/Patch Automation
Zoho CRM Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Dashboard
  • Activity Log
  • KPI Tracking
  • Call Lists
  • Social Media
  • Product Catalog
  • Translations
  • Custom Fields
  • Custom Tables
  • Notes
  • Update/Patch Automation

Pros & Cons

Act! Pros & Cons
Pros
  • I am a big fan of all the functions that this program has
  • It has been helpful to my company and me.
Cons
  • The reporting sucks
  • As for the whole program, it used to work great but not anymore.
Zoho CRM Pros & Cons
Pros
  • Ability to administer everything from prospects lead to convert and simple to collaborate with your website and straightway get the leads to your mailbox.
Cons
  • Horrible client care service.

Reviews

Act! Reviews
Top Favorable Review
N
Nancy
Reviewed on Jul 2, 2021

I am a big fan of all the functions that this program has. It has been helpful to my company and me.

The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.

Top Critical Review
N
Norman
Reviewed on Jul 2, 2021

Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.

I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.

The reporting sucks. As for the whole program, it used to work great but not anymore.

Zoho CRM Reviews
Top Favorable Review
M
Michael
Reviewed on Jul 2, 2021

Ideal software with an extremely competitive price, this really aids us to administer our customers information.

Ability to administer everything from prospects lead to convert and simple to collaborate with your website and straightway get the leads to your mailbox.

To access the desired information, you have to traverse a lot, and both usability and visibility could be better.

Top Critical Review
C
Charles
Reviewed on Jul 2, 2021

Learning how to install this system took a very long time and the fee for the launch team to perform it locally was very expensive.

Installing the organization with this was cheap and it offers nice functions/features.

Horrible client care service.

Alternatives

Act! Alternatives
8.6
Zoho CRM Alternatives
8.6
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Act! vs. Zoho CRM: Detailed Comparison

Act! vs. Zoho CRM Top Ratings & Reviews: Zoho CRM

In our rating and review comparison of Act! vs. Zoho CRM, Zoho CRM has 228 user reviews and Act! has 140. The average star rating for Zoho CRM is 4.39 while Act! has an average rating of 4.05. Zoho CRM has more positive reviews than Act!. Comparing Act! vs. Zoho CRM reviews, Zoho CRM has stronger overall reviews.

Act! vs. Zoho CRM Best Features & Functionality: Act!

Act! vs. Zoho CRM both offer a strong set of features and functionality including Customer Relationship Management (CRM) Features, Contact Management, Reporting & Analytics, Call Management & Administration, Inventory Management, Customizable Items, Collaboration Tools, Workflow Automation, Systems/Administrative, Sync/Refresh, Integration Options, Microsoft 365, Deployment Options. In our feature comparison of Act! vs. Zoho CRM, Act! offers more of the most popular features and tools than Zoho CRM.

Act! vs. Zoho CRM Best Pricing: Zoho CRM

In our pricing comparison of Act! vs. Zoho CRM, Zoho CRM's pricing starts at N/A/month and is more affordable compared to Zoho CRM's starting cost of N/A/month.

Act! vs. Zoho CRM Best Usability: Act!

Our comparison of Act! vs. Zoho CRM shows that Act! scores higher in usability for ease of use, learning curve, quality of support, ease of admin. Zoho CRM scores higher in meets requirements, setup & support, but Act! has the best scores overall for system usability.

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