Act! vs. GoldMine: Which is Best? - Wheelhouse

Act! vs. GoldMine: Which is Best?

Act! vs. GoldMine Best Overall: Act!

In our comparison of Act! vs. GoldMine, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Act! Quick Info
WH Score:
8.8
Pricing Score:
8.0
Feature Score:
8.0
Usability Score:
7.9
Company Size:Small Business, Mid Market
Platforms:
GoldMine Quick Info
WH Score:
8.1
Pricing Score:
7.6
Feature Score:
7.6
Usability Score:
7.3
Company Size:Small Business, Mid Market
Platforms:

Pricing

Act! Pricing
Act! Premium Cloud
$30
per user / per month
Act! Premium Desktop
$37.5
per user / per month
GoldMine Pricing
Own Your CRM
Free
per user / per year
Cloud Based CRM
$65
per user / per month

Features

Act! Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Dashboard
  • Activity Log
  • KPI Tracking
  • Call Lists
  • Voice
  • Email
  • Product Catalog
  • Softphone
  • Webinars
  • Custom Fields
  • Custom Tables
GoldMine Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Dashboard
  • Activity Log
  • KPI Tracking
  • Call Lists
  • Voice
  • Email
  • Product Catalog
  • Softphone
  • Webinars
  • Custom Fields
  • Custom Tables

Pros & Cons

Act! Pros & Cons
Pros
  • I am a big fan of all the functions that this program has
  • It has been helpful to my company and me.
Cons
  • The reporting sucks
  • As for the whole program, it used to work great but not anymore.
GoldMine Pros & Cons
Pros
  • Largely, GM performed what it required us to perform, we managed to maintain adequate profiles on all of our potential students plus our past communication with them, on the systems left hand side, you could also see a running list of the student profiles you were formerly viewing, thus, moving back to their page was simple when necessary.
Cons
  • Lack of incorporation features in the version we're using.

Reviews

Act! Reviews
Top Favorable Review
N
Nancy
Reviewed on Jul 2, 2021

I am a big fan of all the functions that this program has. It has been helpful to my company and me.

The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.

Top Critical Review
N
Norman
Reviewed on Jul 2, 2021

Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.

I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.

The reporting sucks. As for the whole program, it used to work great but not anymore.

GoldMine Reviews
Top Favorable Review
J
Judith
Reviewed on Jul 2, 2021

We moved to another software due to GMs restricted incorporation abilities despite the software largely performing majority of the job.

Largely, GM performed what it required us to perform, we managed to maintain adequate profiles on all of our potential students plus our past communication with them, on the systems left hand side, you could also see a running list of the student profiles you were formerly viewing, thus, moving back to their page was simple when necessary.

Not very intuitive, has an outdated interface, its integration abilities are very limited-it wouldn't allow us to interact with potential students straightway from the system nor would it allow us to plan their visits to campus-leading to a decline in the effectiveness of our office's work.

Top Critical Review
B
Brenda
Reviewed on Jul 2, 2021

We're able to maintain a detailed accounting of our past client interactions and special pricing and relationship-based data. Further, it helps us to recollect the crucial information for tailored service.

It helps is keeping track of our client relationships and recording vital client details and history.

Lack of incorporation features in the version we're using.

Alternatives

Act! Alternatives
8.6
GoldMine Alternatives
8.6
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Act! vs. GoldMine: Detailed Comparison

Act! vs. GoldMine Top Ratings & Reviews: Act!

In our rating and review comparison of Act! vs. GoldMine, Act! has 140 user reviews and GoldMine has 33. The average star rating for Act! is 4.05 while GoldMine has an average rating of 3.84. Act! has more positive reviews than GoldMine. Comparing Act! vs. GoldMine reviews, Act! has stronger overall reviews.

Act! vs. GoldMine Best Features & Functionality: Act!

Act! vs. GoldMine both offer a strong set of features and functionality including Customer Relationship Management (CRM) Features, Contact Management, Reporting & Analytics, Call Management & Administration, Inventory Management, Customizable Items, Collaboration Tools, Workflow Automation, Systems/Administrative, Sync/Refresh, Integration Options, Microsoft 365, Deployment Options. In our feature comparison of Act! vs. GoldMine, Act! offers more of the most popular features and tools than GoldMine.

Act! vs. GoldMine Best Pricing: GoldMine

In our pricing comparison of Act! vs. GoldMine, GoldMine's pricing starts at Free/month and is more affordable compared to GoldMine's starting cost of Free/month.

Act! vs. GoldMine Best Usability: Act!

Our comparison of Act! vs. GoldMine shows that Act! scores higher in usability for learning curve, ease of admin. GoldMine scores higher in ease of use, meets requirements, setup & support, quality of support, but Act! has the best scores overall for system usability.

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