Act! vs. Creatio: Which is Best? - Wheelhouse

Act! vs. Creatio: Which is Best?

Act! vs. Creatio Best Overall: Act!

In our comparison of Act! vs. Creatio, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Act! Quick Info
WH Score:
8.8
Pricing Score:
8.0
Feature Score:
8.0
Usability Score:
7.9
Company Size:Small Business, Mid Market
Platforms:
Creatio Quick Info
WH Score:
8.6
Pricing Score:
8.4
Feature Score:
8.1
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Act! Pricing
Act! Premium Cloud
$30
per user / per month
Act! Premium Desktop
$37.5
per user / per month
Creatio Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Act! Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Lead Distribution
  • Lead Nurturing
  • Dashboard
  • Activity Log
  • KPI Tracking
  • Call Lists
  • Chat/IM
  • SMS
  • Email
  • Product Catalog
  • Chatbots
Creatio Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Lead Distribution
  • Lead Nurturing
  • Dashboard
  • Activity Log
  • KPI Tracking
  • Call Lists
  • Chat/IM
  • SMS
  • Email
  • Product Catalog
  • Chatbots

Pros & Cons

Act! Pros & Cons
Pros
  • I am a big fan of all the functions that this program has
  • It has been helpful to my company and me.
Cons
  • The reporting sucks
  • As for the whole program, it used to work great but not anymore.
Creatio Pros & Cons
Pros
  • Great functionality, very user-friendly, excellent interface, reasonably priced, automation of business processes, smart system and leads you through the entire processes from lead generation to sealing the actual deal and aiding your customer, it has all you require to successfully seal a deal therein, and outstanding customer support.
Cons
  • Initially, support was not very effective.

Reviews

Act! Reviews
Top Favorable Review
N
Nancy
Reviewed on Jul 2, 2021

I am a big fan of all the functions that this program has. It has been helpful to my company and me.

The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.

Top Critical Review
N
Norman
Reviewed on Jul 2, 2021

Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.

I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.

The reporting sucks. As for the whole program, it used to work great but not anymore.

Creatio Reviews
Top Favorable Review
J
Jamie
Reviewed on Jul 2, 2021

I work with bpm'online mostly in lead generation and sales. It greatly assisted me to generate additional leads and seal more deals leading to an increase in our profits.

Great functionality, very user-friendly, excellent interface, reasonably priced, automation of business processes, smart system and leads you through the entire processes from lead generation to sealing the actual deal and aiding your customer, it has all you require to successfully seal a deal therein, and outstanding customer support.

None.

Top Critical Review
T
Travis
Reviewed on Jul 2, 2021

Ability to handle all our client relationships within BPM, it has let us to collaborate contact with our other apps and hasten the sales process too.

Initially, support was not very effective.

Alternatives

Act! Alternatives
8.6
Creatio Alternatives
8.6
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Act! vs. Creatio: Detailed Comparison

Act! vs. Creatio Top Ratings & Reviews: Creatio

In our rating and review comparison of Act! vs. Creatio, Creatio has 27 user reviews and Act! has 140. The average star rating for Creatio is 4.70 while Act! has an average rating of 4.05. Creatio has more positive reviews than Act!. Comparing Act! vs. Creatio reviews, Creatio has stronger overall reviews.

Act! vs. Creatio Best Features & Functionality: Creatio

Act! vs. Creatio both offer a strong set of features and functionality including Customer Relationship Management (CRM) Features, Lead Management, Reporting & Analytics, Supported Channels, Chat/IM Management, Accounting Features, Inventory Management, Customizable Items, Collaboration Tools, Document Management, Portal Types, Drag-and-Drop Builders/Designers, Systems/Administrative, Project Management Features, Identity and Access Management (IAM), Integration Options, Compliance Accreditations, Course Management, Supported Technologies, After-Sales Service. In our feature comparison of Act! vs. Creatio, Creatio offers more of the most popular features and tools than Act!.

Act! vs. Creatio Best Pricing: Creatio

In our pricing comparison of Act! vs. Creatio, Creatio's pricing starts at N/A/month and is more affordable compared to Creatio's starting cost of N/A/month.

Act! vs. Creatio Best Usability: Creatio

Our comparison of Act! vs. Creatio shows that Creatio scores higher in usability for ease of use, meets requirements, setup & support, quality of support. Act! scores higher in learning curve, ease of admin, but Creatio has the best scores overall for system usability.

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