8x8 X Series vs. KnowBe4: Which is Best? - Wheelhouse

8x8 X Series vs. KnowBe4: Which is Best?

8x8 X Series vs. KnowBe4 Best Overall: 8x8 X Series

In our comparison of 8x8 X Series vs. KnowBe4, 8x8 X Series is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

8x8 X Series Quick Info
WH Score:
8.8
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:
KnowBe4 Quick Info
WH Score:
7.8
Pricing Score:
7.6
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

8x8 X Series Pricing
X2
$24
per user / per month
X4
$44
per user / per month
KnowBe4 Pricing
Silver
$0.9
per user / per month
Gold
$1.05
per user / per month
Platinum
$1.2
per user / per month
Diamond
$1.7
per user / per month

Features

8x8 X Series Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Web Security
  • Attack Surface Monitoring
  • Adversary Simulation (Red Teaming)
  • Security Awareness Training
  • Caller ID
  • Call Waiting
KnowBe4 Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Web Security
  • Attack Surface Monitoring
  • Adversary Simulation (Red Teaming)
  • Security Awareness Training
  • Caller ID
  • Call Waiting

Pros & Cons

8x8 X Series Pros & Cons
Pros
  • I can receive business calls to my business number on my personal cell phone with the help of the IOS application
  • Thus allows me to leave my desk more frequently.
Cons
  • Terrible sound quality-too much noise in the background, the system crashes often, etc.
KnowBe4 Pros & Cons
Pros
  • One thing I particularly enjoyed was the way the video on cyber security was structured, with short and engaging segments
  • The video quality and accompanying images were excellent.
Cons
  • I was not a fan of the consistent use of the phrase "bad guys" when referring to cyber criminals.

Reviews

8x8 X Series Reviews
Top Favorable Review
P
Paul
Reviewed on Jul 2, 2021

But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.

I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.

The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.

Top Critical Review
P
Patricia
Reviewed on Jul 2, 2021

This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.

Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.

Terrible sound quality-too much noise in the background, the system crashes often, etc.

KnowBe4 Reviews
Top Favorable Review
J
Jamie
Reviewed on Jul 2, 2021

I found KnowBe4 to be user-friendly and interesting. I was impressed by the quality of the content.

One thing I particularly enjoyed was the way the video on cyber security was structured, with short and engaging segments. The video quality and accompanying images were excellent.

I was not a fan of the consistent use of the phrase "bad guys" when referring to cyber criminals.

Top Critical Review
J
Jamie
Reviewed on Jul 2, 2021

I found KnowBe4 to be user-friendly and interesting. I was impressed by the quality of the content.

One thing I particularly enjoyed was the way the video on cyber security was structured, with short and engaging segments. The video quality and accompanying images were excellent.

I was not a fan of the consistent use of the phrase "bad guys" when referring to cyber criminals.

Alternatives

8x8 X Series Alternatives
KnowBe4 Alternatives
8.3
Add to Compare

Add suggested to comparison

8x8 X Series vs. KnowBe4: Detailed Comparison

8x8 X Series vs. KnowBe4 Top Ratings & Reviews: KnowBe4

In our rating and review comparison of 8x8 X Series vs. KnowBe4, KnowBe4 has 2 user reviews and 8x8 X Series has 74. The average star rating for KnowBe4 is 4.5 while 8x8 X Series has an average rating of 3.77. KnowBe4 has more positive reviews than 8x8 X Series. Comparing 8x8 X Series vs. KnowBe4 reviews, KnowBe4 has stronger overall reviews.

8x8 X Series vs. KnowBe4 Best Features & Functionality: KnowBe4

8x8 X Series vs. KnowBe4 both offer a strong set of features and functionality including Cybersecurity Features, Collaboration Tools, Reporting & Analytics, Identity and Access Management (IAM), Password Management, Cybersecurity Protection Types, Customizable Items, Systems/Administrative, Integration Options, Third-Party Integrations, Supported Technologies, After-Sales Service. In our feature comparison of 8x8 X Series vs. KnowBe4, KnowBe4 offers more of the most popular features and tools than 8x8 X Series.

8x8 X Series vs. KnowBe4 Best Pricing: KnowBe4

In our pricing comparison of 8x8 X Series vs. KnowBe4, KnowBe4's pricing starts at $0.9/month and is more affordable compared to 8x8 X Series's starting cost of $24/month.

8x8 X Series vs. KnowBe4 Best Usability: KnowBe4

Our comparison of 8x8 X Series vs. KnowBe4 shows that KnowBe4 scores higher in usability for ease of use, meets requirements, ease of admin. 8x8 X Series scores higher in learning curve, setup & support, quality of support, but KnowBe4 has the best scores overall for system usability.

The right software for your business

Get your personalized recommendations now.