In our comparison of 3CLogic vs. Genesys, Genesys is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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3CLogic has successfully addressed our main business challenge, which is the rapid implementation of new clients with both phone and ServiceNow case projects. With their support, we have been able to onboard new clients within a matter of days, and any necessary changes can be implemented swiftly, sometimes even within hours or minutes. This agility has greatly benefited our operations and allowed us to deliver prompt and efficient service.
Our long-standing partnership with 3CLogic as our primary phone provider has been excellent. The integration they offer with ServiceNow has proven to be invaluable. Their ability to adapt and grow alongside ServiceNow upgrades has allowed us to maintain a streamlined update process. We have also undertaken several custom projects to align with our clients' specific needs, and 3CLogic has consistently demonstrated responsiveness to our requests and requirements.
While 3CLogic has been reliable and efficient, having additional API options would be desirable to further enhance our integration capabilities.
PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
3C Logic excels in keeping their customers and software up to date with the latest versions. As a result, we rarely encounter any problems, making it difficult to pinpoint specific issues.
3C Logic has been absolutely fantastic for our call center operations. We have extensively evaluated several competitors, and 3C Logic surpasses them all. The user-friendly format makes it easy for our representatives to learn and utilize. The provided analytics are unparalleled, delving deep into the details that contribute to improved business performance. Moreover, their customer support is incredible. They respond promptly, offer willing assistance, and follow up to ensure complete problem resolution.
As a cloud-based product, 3C Logic may experience occasional lag. However, we considered this factor when choosing their services, and the rare occurrence of downtime does not outweigh the benefits. In fact, 3C Logic's uptime surpasses that of our previous onsite system.
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
3CLogic has successfully addressed our main business challenge, which is the rapid implementation of new clients with both phone and ServiceNow case projects. With their support, we have been able to onboard new clients within a matter of days, and any necessary changes can be implemented swiftly, sometimes even within hours or minutes. This agility has greatly benefited our operations and allowed us to deliver prompt and efficient service.
Our long-standing partnership with 3CLogic as our primary phone provider has been excellent. The integration they offer with ServiceNow has proven to be invaluable. Their ability to adapt and grow alongside ServiceNow upgrades has allowed us to maintain a streamlined update process. We have also undertaken several custom projects to align with our clients' specific needs, and 3CLogic has consistently demonstrated responsiveness to our requests and requirements.
While 3CLogic has been reliable and efficient, having additional API options would be desirable to further enhance our integration capabilities.
3C Logic excels in keeping their customers and software up to date with the latest versions. As a result, we rarely encounter any problems, making it difficult to pinpoint specific issues.
3C Logic has been absolutely fantastic for our call center operations. We have extensively evaluated several competitors, and 3C Logic surpasses them all. The user-friendly format makes it easy for our representatives to learn and utilize. The provided analytics are unparalleled, delving deep into the details that contribute to improved business performance. Moreover, their customer support is incredible. They respond promptly, offer willing assistance, and follow up to ensure complete problem resolution.
As a cloud-based product, 3C Logic may experience occasional lag. However, we considered this factor when choosing their services, and the rare occurrence of downtime does not outweigh the benefits. In fact, 3C Logic's uptime surpasses that of our previous onsite system.
PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
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In our rating and review comparison of 3CLogic vs. Genesys, 3CLogic has 8 user reviews and Genesys has 38. The average star rating for 3CLogic is 4.5 while Genesys has an average rating of 3.92. 3CLogic has more positive reviews than Genesys. Comparing 3CLogic vs. Genesys reviews, 3CLogic has stronger overall reviews.
3CLogic vs. Genesys both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Chat/IM Management, Reporting & Analytics, Supported Channels, Remote Support Features, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), Integration Options, Supported Technologies. In our feature comparison of 3CLogic vs. Genesys, Genesys offers more of the most popular features and tools than 3CLogic.
In our pricing comparison of 3CLogic vs. Genesys, Genesys's pricing starts at $75/month and is more affordable compared to Genesys's starting cost of $75/month.
Our comparison of 3CLogic vs. Genesys shows that 3CLogic scores higher in usability for ease of use, setup & support, ease of admin. Genesys scores higher in meets requirements, learning curve, quality of support, but 3CLogic has the best scores overall for system usability.
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