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InsightSquared - Business Intelligence

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  • Features:
  • Platforms:
  • Pricing:

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InsightSquared provides powerful, yet simple business analytics for organizations of any size. Contrary to traditional BI solutions, InsightSquared helps you get fully functional within 48 hours, with instant access to over 300 marketing, sales, support and finance reports. Say goodbye to data dumps and spreadsheets.

Numerous companies and thousands of users all over the world employ InsightSquared’s award winning analytics to enhance sales performance, grow team productivity and acquire more deals. InsightSquared provides the answers you require to expand faster, scale your team productively, prioritize cases intelligently and safeguard your hard-earned revenue.

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Generate a data-driven culture. With InsightSquared, it’s easy to pin-point spots and trend opportunities for improvement, understand the ‘why’ by getting the story behind the numbers and identifying the source of the cause, and take action by updating your process, staffing, and documentation to elevate your ROI on customer service.

Other than the frequent data refreshes, InsightSquared can set up a complete case data so you won’t have to worry about working with limited snapshots or exporting data every weekend. The pre-built dashboards and reports provide you with more time to concentrate on your clients and other important work.

The more data sources you link to InsightSquared, the more powerful your analytics become. You can overlay marketing, sales and account data on your case screens. Don’t worry about security, as InsightSquared utilizes the latest protective technologies. The data is hosted in a Steadfast’s Chicago data center that has undergone multiple SSAE-16 audits to insure that optimal security procedures and methods are in place.

InsightSquared BI products include:

  1. Sales analytics
  2. Marketing analytics
  3. Service analytics
  4. Staffing analytics

Regardless of your role in customer service- be it VP, manager, or a representative, - browsing your customer service dashboard daily will help you conduct your job better.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Deployment
  • Desktop
  • On-Premise
  • Cloud
  • Virtual
  • Amazon Redshift
  • SAP HANA
Installation Options
  • Self-Installation
  • Professional Installation
Analytics Features
  • Spend Analytics
  • Ad Hoc Analysis
  • AI
  • Online Analytical Processing (OLAP)
  • Predictive Analytics
  • Trend Indicators
  • Self-Service Platform
  • Sales Analytics
  • Marketing Analytics
  • Social Analytics
  • Service Analytics
  • Yammer Analytics
Reporting Features
  • Interactive/Responsive Dashboards
  • Customizable Dashboards
  • Export Reports
  • Ad-hoc Reporting
  • Ad-hoc Pivoting
  • Calculated Fields
Chart Types
  • Bar
  • Column
  • Pie
  • Line
  • Bar/Line
  • Meter
  • Area
  • Stacked
  • Bubble
  • Tree Maps
  • Heat Maps
  • Pyramid
  • Geo Maps
  • Funnel
System / Management Features
  • File Sharing
  • Multilingual Data Storage
  • OpenID
  • Role-Based Access Controls (RBAC)
  • Forms-Based Authentication
  • SAML 2.0
  • Custom Single Sign On (SSO)
  • Physical Data Center Security
  • ISO/IEC 27001 Compliance
  • SSAE SOC 2 Type II Certified
  • Secure Socket Layer (SSL) Connections
Supported Data Sources
  • Amazon DynamoDB
  • FTP File Transfer
  • Actian Vectorwise
  • Amazon Elastic MapReduce
  • Amazon Redshift
  • Big Data
  • Cassandra
  • Cloudera Hadoop Hive and Impala
  • Database.com
  • DataStax
  • Eloqua
  • EXASOL
  • Firebird
  • Force.com
  • Google Analytics
  • Google BigQuery
  • GreenPlum
  • Hadapt
  • Hadoop
  • Hortonworks Hadoop Hive
  • HP Vertica
  • IBM BigInsights
  • IBM DB2
  • IBM Netezza
  • Impala
  • Infobright
  • MapR Distribution for Apache Hadoop
  • Marketo
  • Marklogic
  • Microsoft Access
  • Microsoft Excel
  • Microsoft PowerPivot
  • Microsoft SQL Server
  • Microsoft Windows Azure Marketplace DataMarket
  • MongoDB
  • MySQL
  • Netezza
  • NetSuite
  • OData
  • OLAP Cube Oracle Database
  • Oracle Hyperion Essbase
  • Other JDBC Compliant Data Sources
  • Other ODBC 3.0 Compliant Databases and Applications
  • ParAccel Analytics Database
  • Pivotal Greenplum
  • PostgreSQL
  • Progress OpenEdge
  • Salesforce.com
  • SAP HANA
  • SAP Hana
  • SAP NetWeaver Business Warehouse
  • SAP Sybase
  • Spark SQL
  • Splunk Enterprise
  • Stastical Files (SAS, SPSS, R)
  • Tableau Data Extract
  • Teradata
  • Text Files (.csv)
  • Vectorwise
Operating System Architecture
  • 32-bit
  • 64-bit
Browser Compatibility
  • Chrome on Android
  • Safari on iOS
  • Safari on MacOS
  • Internet Explorer
  • Firefox
  • Google Chrome (Desktop)
  • Opera

Pricing

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