Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Ticket Tagging
Ticket Queuing
Ticket Transfer
Ticket Merge
Ticket Split
Ticket Lifecycle Management
Voice
Chat/IM
SMS
Email
File Attachments
Contract Lifecycle Management
Customer/Client Portal
Notes
Custom Workflows
Custom Reports
Custom Templates
Custom Forms
Time Tracking
Status Tracking
Dashboard
Data Analytics
Surveys/Questionnaires/Polls
Event Analytics
Report Filters
Report Publishing
Report Builder
Form Builder
Database Maintenance
Agent Console
Centralized Console
Role Based Access Control (RBAC)
APIs
Product Guide/Manual
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