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ScreenMeet Reviews & Overview

What is ScreenMeet?

ScreenMeet is a cloud-based platform for hassle-free remote support and collaboration, enabling businesses to connect seamlessly with their customers. With a focus on streamlining the support process and enhancing customer satisfaction, ScreenMeet offers numerous benefits. 

Remote Support Anytime, Anywhere 

ScreenMeet empowers businesses to provide remote support to customers regardless of their location or time zone. Support agents can view a customer's screen, diagnose issues, and offer real-time solutions. This eliminates the need for customers to bring devices in-store or wait for on-site technicians, saving time and travel expenses. 

Personalized Training via Remote Access

One unique feature of ScreenMeet is its ability to provide personalized, one-on-one training to customers. This is particularly valuable for businesses offering complex products or services, ensuring customers understand and utilize them effectively. Support agents can share their screens, guiding customers through each step of the process. 

User-Friendly and Secure 

ScreenMeet prides itself on its user-friendly interface, requiring no installation or downloads for customers. They can simply click on a provided link to connect with a support agent. Additionally, the platform incorporates advanced security features, including end-to-end encryption, ensuring the protection of customer data. 

ScreenMeet is invaluable for businesses seeking to enhance customer support and collaboration capabilities, ultimately improving customer satisfaction and streamlining support processes.

Categories:Remote Support

ScreenMeet Pricing

ScreenMeet - Remote Support
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ScreenMeet Pricing Details

ScreenMeet Key Features

  • System Diagnostics
Customizable Items
  • Custom Workflows
  • Custom Branding
Reporting & Analytics
  • Session Reports
  • Diagnostic Reports
Identity and Access Management (IAM)
  • PIN-Based Access
  • Session Management
  • Single Sign-On (SSO)
Document Management
  • File Sharing
  • File Transfers
Third-Party Integrations
  • Dynamics 365
  • Genesys
  • AWS
  • ServiceNow
  • Salesforce
Customer Relationship Management (CRM)
  • Customer Profiling
Compliance Accreditations
  • SOC
  • Session Scheduling
Chat/IM Management
  • Group Chat
  • Private Chat
Remote Support
  • Attended Access
  • Session Pausing
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Remote Session Control
  • Session Shadowing
  • Swap Screens
  • Idle Session Timeout
  • Reboot and Reconnect
  • Session Continuation
  • Switch Users
  • Remote Wake
  • Co-Browsing
  • Unattended Access
  • Session Transfer
  • Screen Sharing
  • Remote Printing
  • Data Security
  • Ticket Routing
  • Ticket Assign
  • Ticket Lifecycle Management
  • Ticket Queuing
  • Ticket Tagging
  • Ticket Transfer
Collaboration Tools
  • Screenshots
  • Annotations
Conferencing Capabilities
  • Video Conferencing
  • Audio Conferencing
ScreenMeet Features Details

ScreenMeet Media


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