11 reviews
WH Score

ScreenMeet Overview

What is ScreenMeet?

ScreenMeet is a cloud-based platform for hassle-free remote support and collaboration, enabling businesses to connect seamlessly with their customers. With a focus on streamlining the support process and enhancing customer satisfaction, ScreenMeet offers numerous benefits. 

Remote Support Anytime, Anywhere 

ScreenMeet empowers businesses to provide remote support to customers regardless of their location or time zone. Support agents can view a customer's screen, diagnose issues, and offer real-time solutions. This eliminates the need for customers to bring devices in-store or wait for on-site technicians, saving time and travel expenses. 

Personalized Training via Remote Access

One unique feature of ScreenMeet is its ability to provide personalized, one-on-one training to customers. This is particularly valuable for businesses offering complex products or services, ensuring customers understand and utilize them effectively. Support agents can share their screens, guiding customers through each step of the process. 

User-Friendly and Secure 

ScreenMeet prides itself on its user-friendly interface, requiring no installation or downloads for customers. They can simply click on a provided link to connect with a support agent. Additionally, the platform incorporates advanced security features, including end-to-end encryption, ensuring the protection of customer data. 

ScreenMeet is invaluable for businesses seeking to enhance customer support and collaboration capabilities, ultimately improving customer satisfaction and streamlining support processes.

Categories:Remote Support

ScreenMeet Recent Reviews

Reviewed on 15 October 2023

Extremely dependable

I have nothing negative to say. The application is easy to use and always reliable.

  • Stable connectivity, bug free.
  • Using a name-based link system instead of a number-based link system.

Reviewed on 7 October 2023

Effortless Use

ScreenMeet is most beneficial for our customers as they do not have to download an application to be able to use it. The only downside is the occasional connectivity issues that we face.

  • Easy to setup and use, web-based application.
  • Connectivity issues.

ScreenMeet Pricing

ScreenMeet - Remote Support
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ScreenMeet Pricing Details

ScreenMeet Key Features

Remote Support Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect
Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Routing
  • Ticket Transfer
  • Ticket Lifecycle Management
Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
ScreenMeet Features Details

ScreenMeet Media


ScreenMeet Wheelhouse Score

What is this?

The Average Wheelhouse score for the Remote Support category is 8.7

ScreenMeet Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Ease of Admin

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