SAP CRM and Customer Experience
SAP CRM and Customer Experience
31 reviews
WH Score
9.5
Contact Vendor

SAP CRM and Customer Experience Reviews & Overview

What is SAP CRM and Customer Experience?

What CRM is all about? It is about acquiring and retaining customers, improving customer loyalty and customer understanding, and implementing customer-focused strategies.

SAP is a company that is truly focused on customers driven growth, and helps businesses to maintain competitive agility and attain operational excellence. SAP has introduced “CRM without compromise.” The company, having listened to the needs of clients, offers a system that guarantees easy, rapid adoption by users, high user productivity, rapid deployment, and easy operation. 

When considering SAP CRM, you should look into applications like:

  • Simple, powerful interface- Experience a single, powerful Web-based user interface, providing extensive capabilities uniquely tailored for different and distinct business users.
  • Flexible- Choose the right CRM solution for the right situation with a flexible deployment model that offers models of on-premise, on-demand and hybrid.
  • Full power- The customer is always well served with exceptional and consistent  features that cover all channels across marketing, sales and service, embedded analytics, comprehensive processes and procedures specific to the sector, on the proven SAP NetWeaver platform.
  • CRM on-demand- SAP offers CRM on-demand, which is easy to use with web access and available on a subscription basis. With this solution, organizations can instantly improve sales, service and marketing. And you can still keep strategic options open, without compromising with regard to cost-effectiveness or user adoption.

The solution also allows you to coordinate the actions of all the structural units of the company, customer relationship management (sales, marketing, service and support), and the operation of various channels of communication: personal meeting, phone, Internet.

SAP CRM has helped the best-run companies in more than 25 industries engineer laudable relationships with their customers by understanding client needs, improving efficiency, streamlining critical business processes and quickly adapting to changing business needs and customer feedback.


Company:SAP
Categories:CRM
Platforms:

SAP CRM and Customer Experience Pricing


SAP Customer Experience & CRM
N/A
per user / per month
SAP CRM and Customer Experience Pricing Details

SAP CRM and Customer Experience Key Features


Service Terms Offered
  • Customizable Plans
Installation Options
  • Self-Installation
  • Professional Installation
  • Instant Setup
Service Level Agreement
  • Yes
Support Features
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Knowledge Base
  • Webinars
Sales Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
  • Filters
  • Call Log
  • API
  • Task Management
Marketing Automation
  • Email Marketing
  • Competitor Tracking
  • Campaign Management
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Social Activity Automation
  • Shopping Cart Abandonment
  • Conversion Tracking
  • Link Tracking
  • Pipeline Management
  • Sales Pipeline
  • Custom Dashboards
  • Built-In Dashboards
  • Sales Forecasting
  • Charts
  • Mapping
  • Contract Management
  • Order Processing
  • Mapping ($8)
  • Contract Management ($7)
  • Automated Workflows
  • Contact Management
  • Account Management
Customer Service Features
  • Email Management
  • Customer Portal/Account
  • Self-Service
  • Real Time Sharing
  • Chat/IM
  • Case Management
  • Knowledge Management
  • Escalation
  • Call Center Support
  • Custom Reports
  • Built-in Reports
  • Ticketing
  • Multiple Currencies
  • Web Forms
System/Management Features
  • Employee Tracking & Support Applications
  • Group Calendar
  • Knowledge base
  • Social CRM
  • Project Management
  • Event Management
  • Activity Tracking
  • Role-Based Permissions
  • Single Sign-On (SSO)
  • Lead Scoring
  • SMS
  • Notifications
  • Vendor Management
  • Mobile App
  • Data Migration
  • Web Forms
  • Deal Scoring
  • Data Exports
  • Geolocation
  • Call Recording
  • Call Tracking
  • Email Templates
  • Appointments
  • Tags
  • Custom Fields
  • Automated Distribution
  • Data Imports
  • Custom Records
  • Advanced Role-Based Permissions
  • Multi Company Management
  • Sandbox/Testing
  • Custom Layouts
Compliance
  • GDPR
SAP CRM and Customer Experience Features Details

SAP CRM and Customer Experience Media



SAP CRM and Customer Experience Reviews


Pros & Cons Preview
  • Numerous features and modules, flexible, and can be configured easily.
  • It has a steep learning curve.

SAP CRM and Customer Experience has no reviews yet.

SAP CRM and Customer Experience Usability Score

6.5
out of 10

The Average Usability score for the CRM category is 7.8

  • Ease of Use
    9.5
  • Meets Requirements
    8.5
  • Learning Curve
    6.5
  • Setup & Support
    9.1
  • Quality of Support
    6.2
  • Ease of Admin
    4.9

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