Sangoma Technologies
Sangoma Technologies
20 reviews
WH Score

Sangoma Technologies Reviews & Overview

What is Sangoma Technologies?

Sangoma offers one of the most popular Unified Communications platforms, available both as a cloud and an on-premise solution. Businesses can also opt in for the hybrid solution for multiple locations.

All Sangoma users have complete access to the system features. Users can leverage unified communication and have access to multiple features such as click to call, presence, instant messaging and many others. The Sangoma Mobile app grants employees access to PBX features through mobile devices. The solution is particularly useful for contact centers, as it offers call queuing, Interactive Voice Response, and other similar features.

In addition, Sangoma provides an SIP trunking facility for businesses that need to connect calls using the traditional phone network. It also allows businesses to utilize third-party SIP trunks along with Sangoma. 

Solution Features

  • Calling: Sangoma offers all the basic features usually available in any modern phone solution. It also provides access to additional call features, such as call routing, auto attendant, hold, call parking, conferencing, etc.
  • Integrations: There are many applications that can be integrated with Sangoma, such as Google Maps and Salesforce, making it extensive and comprehensive. It is also possible to extend the solution and integrate with other applications through the Extend API.
  • Switchboard: The Sangoma Switchboard is a robust web-based tool aimed at improving user productivity. It offers many innovative features such as click to call, instant messaging, drag-and-drop transfer, manage presence, etc.
  • Sangoma Mobility: It is no longer necessary to be at the desk to take calls. Employees can be available from remote locations and perform their activities easily.
  • Customer Service Tools: The solution has many unique features designed to improve the customer calling experience, including call queues, call recording and IVRs.
  • Reporting: Sangoma's reporting solution provides detailed activity logs that can be viewed in different formats such as graphs, charts, etc.

The solution greatly improves productivity and is easy to use because of its intuitive GUI.


Sangoma Technologies Pricing

Cloud Premium
per user / per month
Sangoma Technologies Pricing Details

Sangoma Technologies Key Features

Reporting & Analytics
  • Agent Analytics
  • Data Analytics
  • Call Analytics
  • Call Log Reports
  • Quality of Service Reports
  • Dashboard
  • Quality of Service Reports
  • Directory Management
  • Administrator Management
  • Contact Management
Third-Party Integrations
  • Google Maps
  • VMware
  • Hyper-V
  • Firefox
  • Zendesk
  • Salesforce
  • Google Chrome
Compliance Accreditations
Call Management & Administration
  • Line Extensions
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Voicemail to Email
  • Presence Settings
  • Switchboard
  • Call Back
  • Call Hold
  • Intercom
  • Call Whisper
  • Call Barge
  • Call Queue
  • Ring Groups
  • Click-to-Call
  • Emergency Calling
  • Caller ID
  • Call Forwarding
  • Voicemail
  • Auto Attendant
  • IVR
  • Call Transfer
  • Call Hold
  • Emergency Calling
Language & Speech
  • Multilingual Interface
Chat/IM Management
  • Group Chat
After-Sales Service
  • Phone Support
Remote Support
  • Screen Sharing
Custom Variables
  • Greetings
Disaster Recovery
  • Inbuilt Failover
Phone Systems
  • IP Fax
  • Softphone
  • Paging
  • International Calling
  • Three-Way Calling
  • Three-Way Calling
Supported Channels
  • SMS
Collaboration Tools
  • Wallboard
Conferencing Capabilities
  • Video Conferencing
Microsoft 365
  • Microsoft Teams
  • Microsoft Outlook
Supported Devices/Hardware
  • Business Phones
Call Routing Types
  • Event-Driven Routing
Sangoma Technologies Features Details

Sangoma Technologies Media


Sangoma Technologies Reviews

Pros & Cons Preview
  • Simple to use, has a familiar interface, and simple to regulate and configure.
  • Staff are quite slow in adopting the online app, the system doesn’t always appear to have the power to keep private cell phone data, the online app is quite hard-some training is needed to understand the language in the system, how items are labelled, and the steps to accessing to, e.
  • g.
  • , the staff directory.

Sangoma Technologies has no reviews yet.

Sangoma Technologies Usability Score

out of 10

The Average Usability score for the Phone Systems category is 6.8

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin
  • Pricing

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