Sangoma Technologies
Sangoma Technologies
20 reviews
WH Score
9.3
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Sangoma Technologies Reviews & Overview

What is Sangoma Technologies?

Sangoma offers one of the most popular Unified Communications platforms, available both as a cloud and an on-premise solution. Businesses can also opt in for the hybrid solution for multiple locations.

All Sangoma users have complete access to the system features. Users can leverage unified communication and have access to multiple features such as click to call, presence, instant messaging and many others. The Sangoma Mobile app grants employees access to PBX features through mobile devices. The solution is particularly useful for contact centers, as it offers call queuing, Interactive Voice Response, and other similar features.

In addition, Sangoma provides an SIP trunking facility for businesses that need to connect calls using the traditional phone network. It also allows businesses to utilize third-party SIP trunks along with Sangoma. 

Solution Features

  • Calling: Sangoma offers all the basic features usually available in any modern phone solution. It also provides access to additional call features, such as call routing, auto attendant, hold, call parking, conferencing, etc.
  • Integrations: There are many applications that can be integrated with Sangoma, such as Google Maps and Salesforce, making it extensive and comprehensive. It is also possible to extend the solution and integrate with other applications through the Extend API.
  • Switchboard: The Sangoma Switchboard is a robust web-based tool aimed at improving user productivity. It offers many innovative features such as click to call, instant messaging, drag-and-drop transfer, manage presence, etc.
  • Sangoma Mobility: It is no longer necessary to be at the desk to take calls. Employees can be available from remote locations and perform their activities easily.
  • Customer Service Tools: The solution has many unique features designed to improve the customer calling experience, including call queues, call recording and IVRs.
  • Reporting: Sangoma's reporting solution provides detailed activity logs that can be viewed in different formats such as graphs, charts, etc.

The solution greatly improves productivity and is easy to use because of its intuitive GUI.


Company:Sangoma
Categories:Phone Systems
Platforms:

Sangoma Technologies Pricing


Switchvox Cloud - Unlimited Plan
$33.00
per user / per month
Sangoma Technologies Pricing Details

Sangoma Technologies Key Features


Service Terms Offered
  • International Calls
Types Offered
  • VoIP
  • Mobile VoIP
Contact Center Features
  • ACD Queues
  • IVR
  • Custom Prompts
  • Wallboard
Team Collaboration Features
  • Screen Sharing
  • Video Conferencing
  • Chat/Instant Messaging
Core VoIP Features
  • Find-Me/Follow-Me
  • Message/Music On Hold
  • Caller ID
  • E-911
  • Inbuilt Failover
  • VoIP Gateway
  • Directory
  • Multi-Site Management and Administration
  • Auto-Attendant
  • Paging
  • VoIP Fax
  • SMS
  • Voicemail-to-Email
  • Visual Voicemail
  • Extensions
  • Softphones
  • Business Phones
  • Mobile App
  • Sound Manager
  • Localized Caller ID
  • Multilingual
  • Switchboard
  • Unlimited Local Minutes
  • Personalized Messages
  • SNMP Monitoring
  • Toll-Free Minutes ($0.030/min for annual and $0.035/min for
  • Local Minutes ($0.026/min for annual and $0.030/min for mont
  • 5 users minimum
  • Voicemail Detection
  • Business Phone Rental
Call Management and Administration Features
  • Answering Rules
  • User Interface / Account Manager
  • Visual Call Reports
  • Click-to-Call
  • Backup & Restore
  • Ring Groups
  • Busy Lamp Field
  • Overflow Call Queues
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Monitor
  • Intercom
  • 3-Way Calling
  • Presence
  • Call Routing
  • Call Parking
  • Do Not Disturb
  • Call Logs
  • Call Hold
  • Call Transfers
  • Call Forwarding
  • Call Recording Storage
  • Selective Call Acceptance/Rejection
  • Real-time Contact Sharing
  • Queue Call Back
  • Attach Status to Call Rules
  • Alerts
  • Call Pick-Up
Integrations
  • Salesforce
  • Zendesk
  • Hyper-V
  • VMware
  • Microsoft Outlook
  • Microsoft Teams
  • Firefox
  • Google Chrome
  • Google Maps
Reporting & Analytics
  • Real-Time Analytics
  • Quality-of-Service Reports
  • Call Queue Reports
  • Call Log Reports
  • Export Reports
  • Schedule Reports
  • Remote Worker Reports
After-Sales Service
  • US-Based Support
Sangoma Technologies Features Details

Sangoma Technologies Media



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Sangoma Technologies Reviews


Pros & Cons Preview
  • Simple to use, has a familiar interface, and simple to regulate and configure.
  • Staff are quite slow in adopting the online app, the system doesn’t always appear to have the power to keep private cell phone data, the online app is quite hard-some training is needed to understand the language in the system, how items are labelled, and the steps to accessing to, e.
  • g.
  • , the staff directory.

Sangoma Technologies has no reviews yet.

Sangoma Technologies Usability Score

6.6
out of 10

The Average Usability score for the Phone Systems category is 6.8

  • Ease of Use
    9.1
  • Meets Requirements
    7.5
  • Learning Curve
    8.3
  • Setup & Support
    0
  • Quality of Support
    9.6
  • Ease of Admin
    6.4

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