Top Parallel Technologies, Inc. Features

What are the Best Parallel Technologies, Inc. Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
International Numbers
Toll-Free Numbers
Softphone
IP Fax
PBX

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Assign
Call Query
Voicemail
Voicemail to Email
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Presence Settings
IVR
Auto Attendant
Find Me/Follow Me
Number Porting
Concurrent Call Sessions
Music on Hold

Call Routing Types

Event-Driven Routing
Data-Driven Routing

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics

Conferencing Capabilities

Audio Conferencing
Video Conferencing

Remote Support Features

Screen Sharing

Chat/IM Management

Group Chat
Private Chat

Supported Channels

Voice
Chat/IM
SMS
MMS

Enhancements & Personalization

HD Voice
HD Video

Customizable Items

Custom Greetings

Language & Speech

Speech-to-Text
Transcriptions

Integration Options

APIs

Systems/Administrative

Administrator Console
Administrator Management
Centralized Console

After-Sales Service

Phone Support
Email Support
Customer Onboarding
Advisory Services

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