55 reviews
WH Score

Oracle Reviews & Overview

What is Oracle?

Oracle CRM is a favorite choice for businesses that need more than a traditional Customer relationship management system. It provides in depth customer insight along with extended features in marketing, sales, social media, commerce and CPQ. It provides the best cross-channel customer experiences. Integration features allow you to go an extra mile by integrating your CRM with a variety of enterprise applications.        

Oracle CRM provides unlimited scope and capabilities. Oracle CRM aims to provide the best customer experience through extended sales and marketing features. The marketing features help you to get your voice heard through different channels and keep the messaging relevant and consistent. Its sales features facilitate lead generation, sales management and optimize sales performance.

The CPQ feature is specially designed to generate quotes within seconds, with speed and accuracy.

The Social Media feature gives deep insights into your brand and customer interactions. The tool lets you drive your social growth by identifying and targeting customers showing interest in the specific channel.

The Commerce feature is built to transform the way buying and selling is done. It provides the best multichannel experience to your customers making your brand interaction better. It helps to attract more customers and maximize profit.

Oracle CRM is so flexible that it can scale up to provide all functionalities you will need as your business grows.


Oracle Pricing

Oracle Advertising and Customer Experience (CX)
per user / per month
Oracle Pricing Details

Oracle Key Features

Reporting & Analytics
  • Data Analytics
  • Dashboard
  • Forecasting
  • ROI Reports
  • Service Analytics
  • Sales Analytics
  • Behavioral Analytics
  • Contact Management
  • Segmentation/Grouping
Third-Party Integrations
  • Fusion Marketing
  • Oracle Moat
Customer Relationship Management (CRM)
  • Pipeline Management
  • Case Management
  • Customer Profiling
Workflow Automation
  • Sales Automation
Drag-and-Drop Builders/Designers
  • Campaign Builder
Chat/IM Management
  • Chatbots
Automation Technologies
  • Artificial Intelligence (AI)
  • Advertising/Media
Content Management System (CMS)
  • Metadata Management
Portal Types
  • Customer/Client Portal
Campaign Types
  • B2C
  • B2B
Lead Management
  • Lead Generation
Course Management
  • Course Library
Oracle Features Details

Oracle Media


Oracle Reviews

Pros & Cons Preview
  • Easy templates, no accompaniments, ability to get solely what you require.
  • Has a clunky UI, many advanced features only functioned for a short while but most didn’t, very costly, modern features such as trickle campaigns, etc.
  • were simply non-existent, to use Bronto, they don’t inform you that you require an additional license at your cost in NetSuite, the time that features such as cart recovery functioned was very minimal and never functioned again and accessing support was impossible, etc.

Oracle has no reviews yet.

Oracle Usability Score

out of 10

The Average Usability score for the CRM category is 7.3

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin
  • Pricing

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