19 reviews
WH Score
Contact Vendor

Nextiva Reviews & Overview

What is Nextiva?

Nextiva’s contact center solutions allow the smart, efficient business to take control of its operations with a full suite of voice, video, mobility, presence and collaboration tools available through the cloud. A robust and comprehensive global network allows you to manage your business at any time and from any location, assigning and transferring calls to employees as needed. Productivity is further enhanced through fluid system integration made possible by the Nextiva API, allowing CRM, billing, and customer support tools to function together seamlessly. Data redundancy is spread across six centers in North America, protecting your business ceaselessly.   

Cloud Communication Empowers Your IT Team  

Our solutions allow you to spend more time at the strategic level and less time worried over operational concerns by giving your IT Department the full spectrum of tools they need to keep your contact center up and running. Nextiva’s service provides access to advanced monitoring, staffing, and call trending data in addition to sensational technical support if needed. Our service platform is rated as carrier-grade in both reliability and security, offering peace of mind for your team to operate in.

Unique Educational Benefits

Educational institutions can enjoy a unique suite of services from Nextiva that encourage student safety (Digital roll-call, emergency routing, call pick-up), mobile learning (voice, video, and SMS capabilities), and infrastructure improvements by delivering these features through broadband connections in lieu of traditional phone lines.

Service scalability encourages future growth by allowing administrators to plan terms or years ahead with custom-designed plans and collaboration apps that remove logistical delays and allow for instant communication between campuses, teachers, students and parents.

Categories:Contact Center

Nextiva Pricing

per user / per month
Nextiva Pricing Details

Nextiva Key Features

Support Features
  • 24/7 Support
Reporting & Analytics
  • Call Recording
Channels Supported
  • Voice
  • SMS
  • Email
  • Live Chat
Contact Center Types
  • Outbound
  • Inbound
Core Features
  • Agent Desktop
  • Softphone
  • Chat/IM
Nextiva Features Details

Nextiva Media


Nextiva Reviews

Pros & Cons Preview
  • The calling over Nextiva is easy and stable.
  • The call never drops.
  • The voicemail can be emailed and can be pinged on my phone too.
  • I can make calls even from my desktop.
  • It can be called a great joke only, nothing else.

Nextiva has no reviews yet.

Nextiva Usability Score

out of 10

The Average Usability score for the Contact Center category is 6.8

  • Ease of Use
  • Meets Requirements
  • Setup & Support
  • Ease of Admin

Best WH Scored Nextiva Alternatives