Mitel

Mitel

27 reviews

WH Score

8.0

Top Mitel Features

What are the Best Mitel Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Softphone
IP Fax
PBX

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Screening
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Call Flip
Click-to-Call
Voicemail
Automatic Call Distribution (ACD)
Operator
IVR
Auto Attendant
Predictive Dialing
Number Porting
Do Not Call (DNC) List
Call Flow

Call Routing Types

Skills-Based Routing
Data-Driven Routing
Queue-Based Routing
Team-Based Routing
Location-Based Routing
Omnichannel Routing

Reporting & Analytics

Call Log Reports
Performance Evaluations
Dashboard
Call Analytics
Quality Monitoring
CX Analytics
Sentiment Analysis
Call Monitoring
Call Scoring
Call Summary

Recording

Call Recording
Screen Recording

Customer Relationship Management (CRM) Features

Customer Profiling

Supported Channels

Voice
Chat/IM
SMS
MMS
Social Media

Chat/IM Management

Group Chat
Private Chat
Chatbots

Conferencing Capabilities

Audio Conferencing
Video Conferencing

Remote Support Features

Screen Sharing

Collaboration Tools

Virtual Assistant

Supported Devices/Hardware

Business Phones

Language & Speech

Speech-to-Text
Speech Recognition
Speech Coaching

Drag-and-Drop Builders/Designers

Call Flow Designer

Workflow Automation

Call Handling Rules

Document Management

File Sharing

Integration Options

APIs

Third-Party Integrations

Salesforce
SugarCRM
NetSuite
Zendesk
SAP
ServiceNow

Microsoft 365

Microsoft Outlook

Google Workspace

Gmail

Compliance Accreditations

GDPR
PCI

Systems/Administrative

Archiving
Agent Management
Centralized Console

Identity and Access Management (IAM)

Single Sign-On (SSO)

After-Sales Service

Phone Support
Email Support
Technical Support

Supported Technologies

Natural Language Processing (NLP)

Mitel Top Features Related Review

L

Letitia

Reviewed on 4 September 2019

You should definitely pick Mitel

You can do your work well using MiCloud, what's more; it is easy to use.

Pros

Even the novice to the systems can use MiCloud Business with ease
Besides, it does provide the functionality to get the work done as needed
Everyone who needs such an application, I strongly recommend this product to them.

Cons

It can be slow to load and for some people's liking, wish it were faster!.

View All Mitel Reviews

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