22 reviews
WH Score

Mitel Reviews & Overview

What is Mitel?

Mitel is a leading provider of communications software for businesses of all sizes. Their software is designed to help companies improve their internal and external communications, increase productivity, and streamline their operations.   

One of the critical features of Mitel software is its flexibility. The platform can be customized to fit the specific needs of any organization, with options for on-premise, cloud-based, or hybrid deployment. Companies can choose the solution best suits their budget, technical capabilities, and communication requirements.

Another key feature of Mitel software is its scalability. The platform is designed to grow with your business, so you can easily add users and features as your company expands. This makes it a great choice for businesses looking to expand in the future.

Mitel also offers a range of features to improve communication and collaboration within your organization. These include advanced call routing, voicemail, conferencing capabilities, and integrated instant messaging and presence. Mitel offers a range of mobile apps that allow users to stay connected and productive even on the go.

Mitel pricing is flexible and tailored to the needs of your business, whether you're a small start-up or a large enterprise. The company offers several pricing plans, including per-user, per-month options, and custom pricing for larger organizations.

In terms of Mitel reviews, the company has an overall positive reputation in the market, with customers praising its reliability, scalability, and ease of use. Many businesses have found that Mitel software has helped them improve their internal and external communications, increase productivity, and streamline their operations.

Mitel is a great choice for businesses looking for flexible, scalable, and feature-rich communications software. With its range of features, flexible pricing options, and positive customer reviews, Mitel is a reliable and effective solution for companies of all sizes.


Mitel Pricing

Mitel Unified Communication & Collaboration
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Mitel Pricing Details

Mitel Key Features

Reporting & Analytics
  • Call Monitoring
  • Call Analytics
  • Dashboard
  • Call Log Reports
  • Desktop Console
  • Web-Based Console
  • Archiving
Identity and Access Management (IAM)
  • Single Sign-On (SSO)
Third-Party Integrations
  • ServiceNow
  • SAP
  • Zendesk
  • NetSuite
  • SugarCRM
  • Salesforce
Document Management
  • File Sharing
Call Management & Administration
  • Do Not Call (DNC) List
  • Call Screening
  • Call Redial
  • Automatic Call Distribution (ACD)
  • Call Mute
  • Call Popup
  • Call Back
  • Call Hold
  • Call Flip
  • Call Query
  • Call Assign
  • Call Whisper
  • Call Barge
  • Click-to-Call
  • Operator
  • Call Waiting
  • Call Forwarding
  • IVR
  • Call Transfer
Customer Relationship Management (CRM)
  • Customer Profiling
Language & Speech
  • Speech-to-Text
Workflow Automation
  • Call Handling Rules
Chat/IM Management
  • Group Chat
  • Private Chat
After-Sales Service
  • Phone Support
Remote Support
  • Screen Sharing
Integration Options
  • APIs
Phone Systems
  • IP Fax
  • Outbound Calling
  • Local Calling
  • Softphone
  • Inbound Calling
  • International Calling
  • Three-Way Calling
  • PBX
Supported Channels
  • MMS
  • SMS
  • Voice
  • Chat/IM
Conferencing Capabilities
  • Video Conferencing
  • Audio Conferencing
  • Call Recording
Microsoft 365
  • Microsoft Outlook
Call Routing Types
  • Skills-Based Routing
  • Omnichannel Routing
Google Workspace
  • Gmail
Mitel Features Details

Mitel Media


Mitel Wheelhouse Score

What is this?

The Average Wheelhouse score for the Phone Systems category is 7.9

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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