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Mitel Reviews & Overview

What is Mitel?

Mitel’s cloud business phone and collaboration solution, MiCloud Connect, is ideal for businesses who desire an all-in-one, easy-to-use VoIP solution. It’s easy to implement, use, manage and evolve making it ideal for growing businesses who need quick implementation, replication across locations, and simple management that doesn’t require a telecom background.

By combining an intuitive user experience and flexible service plans with Google Cloud’s proven availability you get the perfect combination of ease and reliability. On top of that, Mitel is committed to making it effortless every step of the way, so you can feel confident knowing your experience with Mitel will be as good as our software. Here's a sneak peek of what you can expect:



From sales to activation to account management Mitel makes sure all teams are aligned, and you have access to knowledgeable experts to provide clear expectations and timelines for a smooth transition. The first impression is often the most important one; that’s why Mitel only brings on experienced, top-notch technicians to support our customers.



Purpose-built by Mitel, MiCloud Connect’s modern, intuitive UI delivers a seamless user experience across devices and endpoints. Our business VoIP plans come with robust, enterprise-grade collaboration tools so you don’t have to pay for multiple solutions. For administrators, Mitel phones are easy to provision, and the self-service admin portal makes user management hassle-free. Users will benefit from a complete business phone and collaboration solution with call control, screen sharing, video and audio conferencing, IM, team collaboration, task management, business SMS, contact center and native integrations seamlessly, securely and reliably from both their desktop and mobile devices.



Having a reliable cloud solution is top of mind for everyone, which is why Mitel partnered with an industry leader, Google Cloud, to deliver the security, reliability and scalability you demand. Google Cloud Platform delivers low latency, high availability and compliance such as HIPAA and SOC 2 so all verticals, inclusive of healthcare and finance can benefit from this service. Google Cloud is the same robust engine that powers 3 billion searches and 4 billion YouTube videos a day.



What you buy today, is not what you are stuck with tomorrow. Mitel provides monthly release enhancements so we’re constantly adding value without adding costs. MiCloud Connect’s flexible service plans ensure you never over pay for features you don’t use, making it easy to budget, grow and adjust as business demands change. Service plans and user permissions can be changed on-demand, directly from the admin portal without having to contact support.



The last thing you want to do is spend your day on hold. Mitel offers a variety of tools and solutions to get support and answers quickly. MiCloud Connect’s knowledge base delivers online and mobile self-service tools, such as support articles with search functionality, a trust site so you are always in the loop of how our network is performing, and live chat for a quick and efficient way to resolve issues and get updates. On top of that, you will get a dedicated customer success manager who will serve as your go-to person for complex questions and strategy ideas.

Categories:Phone Systems

Mitel Pricing

per user / per month
Mitel Pricing Details

Mitel Key Features

Types Offered
  • PBX
  • Mobile VoIP
Contact Center Features
  • Call Recording
Team Collaboration Features
  • Audio Conferencing
  • Screen Sharing
  • Video Conferencing
  • Chat/Instant Messaging
Core VoIP Features
  • Voicemail Transcription
  • Admin Portal
  • Operator
  • SMS
  • Softphones
  • Mobile App
  • Video Conferencing (limit 100 participants)
  • Desktop Sharing (limit 100 participants)
  • Video Conferencing (limit 8 participants)
  • Audio Conferencing (limit 100 participants)
  • Audio Conferencing (limit 25 participants)
  • Audio Conferencing (limit 8 participants)
  • Unlimited Local Minutes
  • Unlimited Long Distance Minutes
Call Management and Administration Features
  • Softphone Software
  • Archiving
  • Call Transcription
  • Call Recording Storage
  • Outlook
  • Salesforce
  • G Suite
  • CRM
Reporting & Analytics
  • Historical Analytics
  • Call Log Reports
  • Dashboard
  • Ad-hoc Reports
After-Sales Service
  • Phone Support
Mitel Features Details

Mitel Media


Mitel Reviews

Pros & Cons Preview
  • Even the novice to the systems can use MiCloud Business with ease.
  • Besides, it does provide the functionality to get the work done as needed.
  • Everyone who needs such an application, I strongly recommend this product to them.
  • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Mitel has no reviews yet.

Mitel Usability Score

out of 10

The Average Usability score for the Phone Systems category is 6.8

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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