ServiceDesk Plus Features 2022 - Wheelhouse

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ServiceDesk Plus

By ManageEngine (Owned by Zoho)

Wheelhouse Score
2.62/5
Above Average
Rating
4.44/5
Excellent
Features
3.05/5
Above Average
Pricing
Mid-Range

ServiceDesk Plus from ManageEngine helps your IT team work more efficiently and proactively to deliver an excellent client experience while reducing the amount of time needed to complete daily tickets and tasks.

Packages
Core Features
Ticket Split
Ticket Transfer
Notes
Transcripts
Call Queuing
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD)
Customer Portal
Softphone
Ticket Merge
Offline Support
Ticket Tagging
Broadcasts
Ticket Queuing
Recurring Ticket Scheduling
Remote Access
Ticket Status Tracking
Ticket Lifecycle Management
Product Catalog
Task Management
Ticket Assign
Ticket Rating
Ticket Linking
Ticket Routing
Asset Management
Vendor Management
Issue Tracking & Management
Change/Release Management
Systems/Administrative
Workflow Automation
Bulk Actions
Pre-Built Templates
Custom Fields/Templates
Notifications
Multilingual
CMDB
Channels Supported
Voice
Chat
Email
SMS
Standard (Cloud)
 
 
 
 
 
 
Professional (Cloud)
 
 
 
Enterprise (Cloud)
 
 
 
Standard (On-Premise)
 
 
 
 
 
 
Professional (On-Premise)
 
 
 
Enterprise (On-Premise)
 
 
 

Get In Touch

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info@wheelhouse.com