LivePerson Overview

LivePerson is an industry leading Conversational Cloud platform that leverages generative AI, conversational AI, and Large Language Models (LLMs) to power dynamic AI chatbots, analyze customer engagement and intent data, improve support agent performance, and enhance the overall enterprise customer experience. LivePerson is beneficial for customer support, sales, and marketing teams in a wide variety of industries, including B2B, retail, financial services, telecom, and hospitality.

Key LivePerson Features

The key LivePerson features and capabilities include the following:

• Conversational Cloud: LivePerson’s Conversational Cloud platform provides deep data insights from omnichannel customer interactions, increases supervisor visibility into human and AI customer interactions, and integrates CRM, sales, and marketing data from a company’s platform to create a unified customer experience.
• AI Chatbots: LivePerson allows users to create customized, dynamic generative AI chatbots that seamlessly interact with customers to answer questions from company websites, FAQs, and PDFs. Companies can create custom, automated workflows, including AI chatbots and human agents, to create meaningful, personalized customer experiences.
• Generative AI: LivePerson uses generative AI technology to power AI chatbots and provides access to customer data and insights through natural language questions and requests.
• Voice AI: LivePerson provides voice AI tools to personalize customer interactions, reduce wait times, improve agent performance, and analyze call data.
• APIs: LivePerson offers APIs that developers can use to implement conversational AI directly into business platforms.