Chorus Overview

Chorus, by ZoomInfo, is a Conversation Intelligence (CI) software system that helps organizations analyze data from calls, video meetings, and emails to find insights, determine what factors contributed to wins or losses, and forecast future growth. Chorus uses ZoomInfo’s proprietary, patented Machine Learning (ML) technology to support sales teams, customer service, and operations with tools and data insights that drive team performance and results.

Key Chorus Features

• Sales Call Analytics: Chorus empowers sales teams with instant access to transcripts from meetings and email correspondence, along with data insights to help improve sales tactics, modify behaviors, and drive more sales.
• Sales Enablement & Onboarding: Chorus helps foster success in sales and support teams and can streamline onboarding by analyzing top performers' qualities and behaviors, to ensure strategic hiring and effective training.
• Data Intelligence & Forecasting: Chorus integrates with CRM software to provide in-depth insights into sales cycles, churn rates, and deal progress to increase sales and accurately forecast revenue.
• Market Insights: Chorus analyzes customer interactions to help organizations gain a competitive advantage through informed, strategic decisions for customers.
• Integrated Intelligence: Chorus provides contact and company intelligence, powered by ZoomInfo’s extensive database, to give organizations insight into relationship histories and past interactions that can be used to inform future outreach strategies and interactions.