LivePerson

LivePerson

0 reviews

WH Score

8.9

Top LivePerson Features

What are the Best LivePerson Features?

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Generative AI
Conversation Intelligence (CI)
Natural Language Processing (NLP)
Large Language Models (LLMs)

Language & Speech

Multilingual Interface

Conversational AI

Contextual Interactions
Bot Training
Intent Discovery

Chat/IM Management

Proactive Messaging
Chatbots

Collaboration Tools

Virtual Assistant

Reporting & Analytics

Dashboard
Sentiment Analysis
Behavioral Analytics
Conversation Analytics
Bot Analytics
Engagement Analytics

Data Management

Data Modeling
Model Training

Supported Channels

Voice
Chat/IM
SMS
Email
Social Media

Customer Management

Customer Profiling
Customer Journey Mapping

Helpdesk Features

Agent Handoff

Call Management & Administration

IVR
Voice Assistant

Drag-and-Drop Builders/Designers

Conversation Flow Builder
Campaign Builder

Integration Options

APIs
SDKs

Third-Party Integrations

Salesforce
WhatsApp
WeChat
SugarCRM
NetSuite
Zendesk
Facebook
Twitter
Instagram
Viber
LINE
Dynamics 365
QuickBooks
Google Contact Center AI

Identity and Access Management (IAM)

Role Based Access Control (RBAC)

Cybersecurity Features

Data Security
Encryption

File Management

Document Summarization

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Research & Articles

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