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XO Communications - Phone Systems

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  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

XO Communications is a leading provider of business communications solutions and services for companies of all sizes. XO Communications provides quality, reliable communication and networking services. XO owns one of the largest Ethernet and IP networks in the country; in fact, the XO network is the most connected network on the continent and has the ability to scale up to even terabits capacity. XO provides hosted unified communications solutions and VoIP-based solutions to businesses with single or multiple locations.

Solution Features

  • Unified Communications: XO Communications offers a single, simple-to-use and manage IP network for businesses to integrate all their voice and data communications needs.
  • SIP Service: XO’s SIP service allows streamlined voice, data and Internet features across all the business locations. This results in lowering TCO and increasing the returns of IT and network investments.
  • Contact Center Solution: XO’s solution is highly suitable for contact centers of any size and provides many advanced features to improve productivity and process efficiency, such as Intelligent Call Routing (ICR), Interactive Voice Response (IVR), Virtual Hold, or Contact Center on Demand (CCOD). The solution itself is flexible and scales to meet the requirements of a growing organization.
  • Conferencing: XO’s Unified Solution allows customers to connect with multiple parties on a conference regardless of their location. The call quality is high, and the feature itself is cost effective.

The hosted IP PBX solution from XO gives businesses access to some of the most advanced PBX features without having to invest heavily on the equipment or spend money maintaining it. The solution is designed to lower the costs of communications along with reducing the need for additional IT support.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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