Wheelhouse Score
2.64/5
Above Average
Rating
1.00/5
Average
Features
4.22/5
Excellent
Pricing
Lower-Cost

Sangoma offers one of the most popular Unified Communications platforms, available both as a cloud and an on-premise solution. Businesses can also opt in for the hybrid solution for multiple locations.

Overview

Sangoma offers one of the most popular Unified Communications platforms, available both as a cloud and an on-premise solution. Businesses can also opt in for the hybrid solution for multiple locations.

All Sangoma users have complete access to the system features. Users can leverage unified communication and have access to multiple features such as click to call, presence, instant messaging and many others. The Sangoma Mobile app grants employees access to PBX features through mobile devices. The solution is particularly useful for contact centers, as it offers call queuing, Interactive Voice Response, and other similar features.

In addition, Sangoma provides an SIP trunking facility for businesses that need to connect calls using the traditional phone network. It also allows businesses to utilize third-party SIP trunks along with Sangoma.

Solution Features

  • Calling: Sangoma offers all the basic features usually available in any modern phone solution. It also provides access to additional call features, such as call routing, auto attendant, hold, call parking, conferencing, etc.
  • Integrations: There are many applications that can be integrated with Sangoma, such as Google Maps and Salesforce, making it extensive and comprehensive. It is also possible to extend the solution and integrate with other applications through the Extend API.
  • Switchboard: The Sangoma Switchboard is a robust web-based tool aimed at improving user productivity. It offers many innovative features such as click to call, instant messaging, drag-and-drop transfer, manage presence, etc.
  • Sangoma Mobility: It is no longer necessary to be at the desk to take calls. Employees can be available from remote locations and perform their activities easily.
  • Customer Service Tools: The solution has many unique features designed to improve the customer calling experience, including call queues, call recording and IVRs.
  • Reporting: Sangoma's reporting solution provides detailed activity logs that can be viewed in different formats such as graphs, charts, etc.

The solution greatly improves productivity and is easy to use because of its intuitive GUI.

Packages

Switchvox Cloud - Unlimited Plan

  • Call Management and Administration Features
    • Busy Lamp Field
    • Call Hold
    • Call Transfers
    • 3-Way Calling
    • Call Parking
    • Intercom
    • User Interface / Account Manager
    • Selective Call Acceptance/Rejection
    • Call Forwarding
    • Answering Rules
    • Call Recording
    • Presence
    • Real-time Contact Sharing
    • Click-to-Call
    • Call Monitor
    • Call Whisper
    • Call Barge
    • Do Not Disturb
    • Backup & Restore
    • Call Routing
    • Call Queue
    • Overflow Call Queues
    • Call Logs
    • Ring Groups
    • Visual Call Reports
    • Call Pick-Up
    • Alerts
    • Attach Status to Call Rules
    • Queue Call Back
  • Core VoIP Features
    • Business Phones
    • Message/Music On Hold
    • Switchboard
    • Softphones
    • Paging
    • SMS
    • Find-Me/Follow-Me
    • Auto-Attendant
    • Caller ID
    • Localized Caller ID
    • Mobile App
    • Directory
    • Voicemail-to-Email
    • VoIP Fax
    • Visual Voicemail
    • Inbuilt Failover
    • Extensions
    • Multilingual
    • E-911
    • Multi-Site Management and Administration
    • VoIP Gateway
    • Sound Manager
    • Send to Voicemail
    • SNMP Monitoring
    • Unlimited Local Minutes
    • Business Phone Rental
    • Toll-Free Minutes ($0.019/min)
  • Team Collaboration Features
    • Video Conferencing
    • Screen Sharing
    • Chat/Instant Messaging
  • Contact Center Features
    • IVR
    • Custom Prompts
    • ACD Queues
    • Wallboard
  • Integrations
    • VMware
    • Hyper-V
    • Microsoft Teams
    • Salesforce
    • Zendesk
    • Firefox
    • Google Chrome
    • Microsoft Outlook
    • Google Maps
  • Service Terms Offered
    • International Calls
  • Types Offered
    • VoIP
    • Mobile VoIP
  • Reporting & Analytics
    • Real-Time Analytics
    • Call Log Reports
    • Call Queue Reports
    • Quality-of-Service Reports
    • Export Reports
    • Remote Worker Reports
    • Schedule Reports
  • After-Sales Service
    • US-Based Support

Switchvox Cloud - Metered Plan

  • Call Management and Administration Features
    • Busy Lamp Field
    • Call Hold
    • Call Transfers
    • 3-Way Calling
    • Call Parking
    • Intercom
    • User Interface / Account Manager
    • Selective Call Acceptance/Rejection
    • Call Forwarding
    • Answering Rules
    • Call Recording
    • Presence
    • Real-time Contact Sharing
    • Click-to-Call
    • Call Monitor
    • Call Whisper
    • Call Barge
    • Do Not Disturb
    • Backup & Restore
    • Call Routing
    • Call Queue
    • Overflow Call Queues
    • Call Logs
    • Ring Groups
    • Visual Call Reports
    • Call Pick-Up
    • Alerts
    • Attach Status to Call Rules
    • Queue Call Back
  • Core VoIP Features
    • Business Phones
    • Message/Music On Hold
    • Switchboard
    • Softphones
    • Paging
    • SMS
    • Find-Me/Follow-Me
    • Auto-Attendant
    • Caller ID
    • Localized Caller ID
    • Mobile App
    • Directory
    • Voicemail-to-Email
    • VoIP Fax
    • Visual Voicemail
    • Inbuilt Failover
    • Extensions
    • Multilingual
    • E-911
    • Multi-Site Management and Administration
    • VoIP Gateway
    • Sound Manager
    • Send to Voicemail
    • SNMP Monitoring
    • 5 users minimum
    • Local Minutes ($0.026/min for annual and $0.030/min for mont
    • Toll-Free Minutes ($0.030/min for annual and $0.035/min for
    • Business Phone Rental
  • Team Collaboration Features
    • Video Conferencing
    • Screen Sharing
    • Chat/Instant Messaging
  • Contact Center Features
    • IVR
    • Custom Prompts
    • ACD Queues
    • Wallboard
  • Integrations
    • VMware
    • Hyper-V
    • Microsoft Teams
    • Salesforce
    • Zendesk
    • Firefox
    • Google Chrome
    • Microsoft Outlook
    • Google Maps
  • Service Terms Offered
    • International Calls
  • Types Offered
    • VoIP
    • Mobile VoIP
  • Reporting & Analytics
    • Real-Time Analytics
    • Call Log Reports
    • Call Queue Reports
    • Quality-of-Service Reports
    • Export Reports
    • Remote Worker Reports
    • Schedule Reports
  • After-Sales Service
    • US-Based Support

Media

Pricing

Request a custom quote for your business

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