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NetFortris (Formerly Fonality Phone System) Phone Systems Software

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  • Company Size: S M L
  • Features:
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Do you want your company or organization to take advantage of technology that offers the best phone system solution for implementing a professional service, with the benefits and added value products that your business needs?

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Details

Do you want your company or organization to take advantage of technology that offers the best phone system solution for implementing a professional service, with the benefits and added value products that your business needs?

The Fonality Phone System is the best existing option in the market that can provide all these requirements and more. Fonality is a pioneer in the field, with communication capabilities in the cloud such as conference bridges, unified messaging, instant chat, voicemail and e-mail, presence management and contact centers, all without the problems or costs associated with deploying the usual IP systems on site.

Fonality ensures a quality experience to customers and can meet any surge in demand. It also provides a functional simplicity and improved performance, as well as scalability and agility to the periphery.

Fonality offers voice applications, unified communications, mobility and contact center, all of which are characterized by their ease of use and management.

Fonality makes it easy to do business with the following features:

  • Heads Up Display (HUD) application save employees up to 2 hours a day in productivity.
  • HUD Mobile allows you to take control and command of business communications in the palm of your hand.
  • The Contact Center feature includes unlimited queues for all employees across different departments.
  • HUD Mobile creates a unified mobile workforce with access to the same telephony features and functionality (including contact center functions) regardless of location.
  • HD video collaboration eliminates separate and expensive online meeting services and video conferencing.
  • The Fonality phone system perfectly integrates with the Salesforce CRM system to drive your business
  • Fonality offers a variety of Yealink and Polycom phones with HUD interface
  • Flexible deployment and payment
  • Best retention rate in industry
  • Customized pricing options based on number of employees

Small and mid-sized call centers need affordable, flexible phone systems with reliable service agreements that allow them to grow rapidly. Fonality can deliver on these requirements and is constantly innovating with newer advanced technologies.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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