athenaOne Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
Contact Vendor

The athenahealth medical billing solution is completely rules based and learns with every denial. In case of a denial, the system works with administrators to create a new rule to ensure that particular denial does not occur again. The result is an improving curve on payments. athenahealth medical billing is a cloud-based solution that offers a range of backend services that handle all time-consuming tasks to keep the practice working efficiently on revenue generation and collection. The rules engine within athenahealth checks each claim carefully against a very large number of rules to ensure the claim has the least possible chance of denial.


A key to the effectiveness of athenahealth billing is its willingness to learn. The solution already incorporates 40 million rules used by different payers to handle claims. By checking every claim against this rules database, athenahealth ensures the lowest possible probability of a claim getting denied. New rules are added on a daily basis, and the 130 million claims submitted annually through athenahealth billing are mined for data about denial trends.  As a result, reimbursement ratios increase regularly and medical practices using the athenahealth solution see continuous improvements in the financial health of their practices.

The company claims that their networked, artificial intelligence-supported system results in 32% faster payment and 6% increase in revenue. About 94% of all claims are cleared within the first iteration.

The backend processes are reportedly so good that on October 1, 2015, when the transition occurred from ICD - 9 codes to ICD - 10 codes, clients using athenahealth billing did not see any drop in their collections due to the change.

Besides offering great solutions, the company also coaches its clients in improving their workflow practices. The athenahealth medical billing team will benchmark and track processes used by clinics and can provide guidance on where improvements are possible. A number of analytical services are made available to subscribers free of cost to help them become more efficient.  Since the company has a client base of 72,000 medical practices, it is able to tell its clients where they stand in relation to their peers. 

Above Average
/ 5
no data available

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Medical Practice Management category is 3.91.

Above Average
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

No Data Available
0.00/ 5
no data available

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

athenaOne Features

Service Terms Offered
Free Cancellation
Month-to-Month Option
Customizable Plans
Reduced Price for Multiple Users
Support Features
Telephone Support
Email Support
24/7 Support
Online Chat
Knowledge Base
Supported Devices
Targeted Users
Primary care (MDs, DOs)
Specialists (DC, OD, PT, PhD, LCSW, etc)
Small/private practices
Mid-sized to large practices
Inpatient care organizations (hospitals, etc)
Outpatient care providers
Medicaid Waiver Providers
Medical Billing Centers
Outsourced Billing Services
Family Medicine
Urgent Care
Medical practice management
Medical Billing
EHR Integration Packages
User Authentication
User authentification
Role-based access
Manage access permissions
Meaningful Use Certified
EHNAC Accredited
HIPAA Compliance
Billing Features
Payment Reminders
Billing Estimates
Automatic Payment Posting
Assignment of Benefits (AOB)
Applied to Deductible (ATD)
Ambulatory Payment Classification (APC)
Explanation of Benefits (EOB)
Online Bill Payment
Batch-process Patient Billing
Credit Card Processing
Collection Letters
EDI Rules Manager
Medical Billing Codes
CPT Codes
CPT Modifiers
Taxonomy Codes
Evaluation Codes
Automatic Codes Updates
ASA Codes
Scheduling Features
Online Patient Scheduling
Physician Scheduling
Facility Scheduling
Drag & Drop Scheduling
Appointment Management
No-Show Tracking
Recurring Appointments
Appointment Reminders
Multi-Resource Scheduling
Check-In & Checkout
Secure messaging
Document Management
Medical Record Management
EHR/EMR Integration
Patient Statements
Patient Invoices
Consultation Report Integration
Lab Reports
Patient Management
Patient Portal
Lab Orders & Results
Patient Medical History
Insurance Information Details
Coverage Verification
Patient Payment History
Drug Interaction and Allergies
Claims Management
Claim Scrubbing
Claim Processing
Batch Claim Processing
Denied Claims Management
Integrated Claims Correction
Collection Agency Reporting
Claim Status Tracking
Preferred Clearinghouse
Electronic Claim Submission
Paper Claim Submission
Financial Reports
Payments Reporting
A/R Reports
Revenue Reports
Payer Performance Reports
First-Pass Resolution Rate Report
System Compliance
athenaOne - Medical Practice Management Suite

athenaOne Pricing

Request a custom quote for your business

athenaOne Resources

Recommended Articles

6 Benefits of Medical Billing Software

Handling claims and medical billing efficiently is key for a profitable and well-run practice. Sifting through piles ...

5 Medical Billing Software Features You Can’t do Without

Medical billing software is undoubtedly one of the most important investments your practice can make to further its s...

athenaOne Media

Get In Touch
wheelhouse logo
Advertise With Us