SAP Reviews, Features & Pricing 2021 - Wheelhouse

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What CRM is all about? It is about acquiring and retaining customers, improving customer loyalty and customer understanding, and implementing customer-focused strategies.

SAP is a company that is truly focused on customers driven growth, and helps businesses to maintain competitive agility and attain operational excellence. SAP has introduced “CRM without compromise.” The company, having listened to the needs of clients, offers a system that guarantees easy, rapid adoption by users, high user productivity, rapid deployment, and easy operation.

When considering SAP CRM, you should look into applications like:

  • Simple, powerful interface- Experience a single, powerful Web-based user interface, providing extensive capabilities uniquely tailored for different and distinct business users.
  • Flexible- Choose the right CRM solution for the right situation with a flexible deployment model that offers models of on-premise, on-demand and hybrid.
  • Full power- The customer is always well served with exceptional and consistent  features that cover all channels across marketing, sales and service, embedded analytics, comprehensive processes and procedures specific to the sector, on the proven SAP NetWeaver platform.
  • CRM on-demand- SAP offers CRM on-demand, which is easy to use with web access and available on a subscription basis. With this solution, organizations can instantly improve sales, service and marketing. And you can still keep strategic options open, without compromising with regard to cost-effectiveness or user adoption.

The solution also allows you to coordinate the actions of all the structural units of the company, customer relationship management (sales, marketing, service and support), and the operation of various channels of communication: personal meeting, phone, Internet.

SAP CRM has helped the best-run companies in more than 25 industries engineer laudable relationships with their customers by understanding client needs, improving efficiency, streamlining critical business processes and quickly adapting to changing business needs and customer feedback.

Above Average
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the CRM category is 3.93.

Excellent
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
usability
/ 5
Ease of Use
Meets Requirements
Learning Curve
Setup & Support
Quality of Support
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

SAP Features

Packages
Features
Service Terms Offered
Customizable Plans
Installation Options
Self-Installation
Professional Installation
Instant Setup
Service Level Agreement
Yes
Support Features
Telephone Support
Email Support
24/7 Support
Knowledge Base
Webinars
Salesforce Automation
Account Management
Call Management
Contact Management
Customer Interactions
Document Management
File Sharing
Inventory Management
Invoicing
Lead Management
Opportunity Management
Order Tracking
Partner Management (PRM)
Product Purchase Reports
Sales Analytics
Sales Collaboration
Sales Quotes
Territory / Quota Management
Workflow Automation
Funnel management
Filters
Call Log
API
Task Management
Marketing Automation
Email Marketing
Competitor Tracking
Campaign Management
Lead Management
Marketing ROI and Analytics
Drip Campaigns
Landing Pages & Signup Forms
Auto-Responders
Social Activity Automation
Shopping Cart Abandonment
Conversion Tracking
Link Tracking
Pipeline Management
Sales Pipeline
Custom Dashboards
Built-In Dashboards
Sales Forecasting
Charts
Mapping
Contract Management
Order Processing
Mapping ($8)
Contract Management ($7)
Automated Workflows
Contact Management
Account Management
Customer Service Features
Email Management
Customer Portal/Account
Self-Service
Real Time Sharing
Chat/IM
Case Management
Knowledge Management
Escalation
Call Center Support
Custom Reports
Built-in Reports
Ticketing
Multiple Currencies
Web Forms
System/Management Features
Employee Tracking & Support Applications
Group Calendar
Knowledge base
Social CRM
Project Management
Event Management
Activity Tracking
Role-Based Permissions
Single Sign-On (SSO)
Lead Scoring
SMS
Notifications
Vendor Management
Mobile App
Data Migration
Web Forms
Deal Scoring
Data Exports
Geolocation
Call Recording
Call Tracking
Email Templates
Appointments
Tags
Custom Fields
Automated Distribution
Data Imports
Custom Records
Advanced Role-Based Permissions
Multi Company Management
Sandbox/Testing
Custom Layouts
Compliance
GDPR
SAP Customer Experience & CRM
106/106
 
 
 
 
 
 
 
 
 

SAP Pricing

Request a custom quote for your business

SAP Resources

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