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Infor - CRM

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  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Every customer interaction is an opportunity to grow your business by increasing sales, establishing new contacts or by boosting your retention rate. Infor CRM helps you with these key exchanges by integrating customer relationship marketing, sales, and service.

Infor CRM Analytical tools offer more than traceability for customer interaction. They offer you the visibility to develop contacts, improve customer loyalty and increase your revenues. With Infor CRM, you help your sales force by providing detailed, specialized recommendations during every customer interaction.

Infor offers management solutions for your customer relationships that are simple to implement and adapt to the specific requirements of your industry.

Infor CRM is tailored to the needs of various sectors, including financial services, hotel and restaurant services, retail, telecommunications, and. The system is free to try for the first 30 days.

With Infor CRM, users can:

  • Cut the time needed to create and run campaigns.
  • Conduct campaigns with less staff.
  • Get quick feedback on the effectiveness of the campaign.
  • Reduce direct mailing, by making less frequent contact with targeted content.
  • Improve the overview of the call center services.
  • The Infor ERP systems and data with the front-end lead management link to the Salesforce platform.
  • Possibility of data sharing and business process participation with other Infor applications using Infor ION.
  • Integrated single sign-on services from Microsoft, allowing employees to use one setting for a variety of applications.
  • Integrate with Microsoft SharePoint to create a consistent user experience.

Infor CRM is optimized for midsized companies with comprehensive functionality that is easy to configure and utilize with tight integration with other widely used Microsoft products such as Microsoft Office.

By providing a complete view of each customer contact point within your sales, marketing, customer service and support teams, Infor CRM help you maximize the impact of each and every customer interaction.

Features

Deployment
  • Hosted (Cloud)
  • On-Site (Premise)
Features
  • Mobile App
  • Dialer Integration
  • Invoicing
  • Email Marketing
  • Marketing Automation
  • Analytics
  • Knowledge Database
Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Installation Options
  • Self-Installation
  • Professional Installation
  • Instant Setup
Service Level Agreement
  • Yes
  • No
  • One-Time License With Unlimited Use
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
  • Filters
  • Call Log
  • API
  • Task Management
Marketing Automation
  • Email Marketing
  • Competitor Tracking
  • Campaign Management
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Social Activity Automation
  • Shopping Cart Abandonment
  • Conversion Tracking
  • Link Tracking
  • Pipeline Management
  • Sales Pipeline
  • Custom Dashboards
  • Built-In Dashboards
  • Sales Forecasting
  • Charts
Customer Service Features
  • Email Management
  • Customer Portal/Account
  • Self-Service
  • Real Time Sharing
  • Chat/IM
  • Case Management
  • Knowledge Management
  • Escalation
  • Call Center Support
  • Custom Reports
  • Built-in Reports
  • Ticketing
  • Multiple Currencies
System / Management Features
  • Employee Tracking & Support Applications
  • Group Calendar
  • Performance Reviews
  • Employee Profiles
  • Knowledge base
  • Social CRM
  • Project Management
  • Event Management
  • Activity Tracking
  • Role-Based Permissions
  • Single Sign On
  • Lead Scoring
  • SMS
  • Notifications
  • Limit 10000 contacts
  • Limit 7500 contacts
  • Limit 5000 contacts
  • Limit 3000 contacts
  • Limit 1000 contacts
Integrations
  • Outlook
  • Constant Contact
  • GetResponse
  • Web Dialer
  • Facebook
  • Twitter
  • LinkedIn
Price
  • 1 - Inexpensive
  • 2
  • 3 - Moderate
  • 4
  • 5 - Expensive
Features
  • 1 - Limited features
  • 2
  • 3 - Moderate
  • 4
  • 5 - Full featured

Pricing

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