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Infor - CRM

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Media

Details

Every customer interaction is an opportunity to grow your business by increasing sales, establishing new contacts or by boosting your retention rate. Infor CRM helps you with these key exchanges by integrating customer relationship marketing, sales, and service.

Infor CRM Analytical tools offer more than traceability for customer interaction. They offer you the visibility to develop contacts, improve customer loyalty and increase your revenues. With Infor CRM, you help your sales force by providing detailed, specialized recommendations during every customer interaction.

Infor offers management solutions for your customer relationships that are simple to implement and adapt to the specific requirements of your industry.

Infor CRM is tailored to the needs of various sectors, including financial services, hotel and restaurant services, retail, telecommunications, and. The system is free to try for the first 30 days.

With Infor CRM, users can:

  • Cut the time needed to create and run campaigns.
  • Conduct campaigns with less staff.
  • Get quick feedback on the effectiveness of the campaign.
  • Reduce direct mailing, by making less frequent contact with targeted content.
  • Improve the overview of the call center services.
  • The Infor ERP systems and data with the front-end lead management link to the Salesforce platform.
  • Possibility of data sharing and business process participation with other Infor applications using Infor ION.
  • Integrated single sign-on services from Microsoft, allowing employees to use one setting for a variety of applications.
  • Integrate with Microsoft SharePoint to create a consistent user experience.

Infor CRM is optimized for midsized companies with comprehensive functionality that is easy to configure and utilize with tight integration with other widely used Microsoft products such as Microsoft Office.

By providing a complete view of each customer contact point within your sales, marketing, customer service and support teams, Infor CRM help you maximize the impact of each and every customer interaction.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Installation Options
  • Self-Installation
  • Professional Installation
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Campaign Management
  • Competitor Tracking
  • Email Marketing
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Shopping Cart Abandonment
  • Social Activity Automation
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Built-in Reports
  • Call Center Support
  • Case Management
  • Chat/IM
  • Custom Reports
  • Customer Portal/Account
  • Email Management
  • Escalation
  • Knowledge Management
  • Ticketing
  • Real Time Sharing
  • Self-Service
System / Management Features
  • Employee Profiles
  • Employee Tracking & Support Applications
  • Group Calendar
  • Knowledge base
  • Performance Reviews
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Constant Contact
  • Facebook
  • GetResponse
  • LinkedIn
  • Outlook
  • Twitter
  • Web Dialer
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

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