Details
Oracle’s WebCenter Content is a complete enterprise content management system that provides businesses with the tools they need to structure and manipulate content. Their services are divided into five main feature groups: document management, capture, publishing, digital asset management, and records management. Oracle WebCenter Content is used by companies such as Kellogg’s, Boingo, Acer, Oshkosh, and D+M.
Through the document management feature, users can manipulate, share, and distribute their digital assets from a unified workspace, and eliminate most paper from their offices for good. The capture feature allows users to upload new assets in multiple ways, convert files into different file types, and automate processes through third-party software like Oracle, PeopleSoft, and JD Edwards EnterpriseOne. The interface uses basic folder organization that is familiar and easy to use.
The publishing feature enables Oracle users to publish and maintain websites, automate web posting, and pay special attention to consistent branding throughout social media and other platforms. The digital asset management tools allow users to search through their asset library, convert files into web-friendly formats, and edit video and other file types. Finally, the records management tools ensure that your company stays regulation-compliant by managing all records automatically. Policies can be applied to the entire enterprise, and all emails and other sensitive documents can be archived for later reference.
Oracle offers training through the Internet to get your team started quickly, and customer support is available for all Oracle customers. Oracle software is sold in tiered levels, so businesses can choose only what services and support they need, instead of paying for pricey packages that include unused tools. All of the WebCenter Content ECM system is available through the mobile app, so you and your team can access assets and work on the go, any time.
Features
Pricing Model
- Monthly subscription per user
- Monthly subscription
- Yearly subscription per user
- Monthly site license
- Yearly site license
- Metered per minute
- Flat fee
- Percentage-based (% of collections or claims)
- Fee-based (fixed $/claim)
- Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Mobile Apps Offered
- None
- iOS
- Android
Mobile friendly?
- Yes
- No
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Support Features
- FAQs Section
- Tutorials
- Telephone Support
- Email Support
- 24/7 Support
- Online Chat
- Forum
- In-Person Training
- Social Media
- Knowledge Base
- Webinars
Service Level Agreement
- Yes
- No
Security
- Audit trails
- Digital rights mamangement
- License management
- Document watermark
- Role-based access
- User access control
- External sharing permissions
- Editing polices
- Device location restrictions
- Sharing restrictions by devide
- Custom session time-out
- 259-bit encryption
- Encrypted back-ups
Compliance
- FDA 21 CFR Part 11
- FIPS-140
- HIPAA
- PCI DSS Level 1
- SSAE 16 certification
API
- Yes
- No
Integration options
- MS Office
- WordPress
- Adobe Suite
- Outlook
- Sharepoint
- CRM
- ERP
- Calendar Apps
- Social Media
Document Management Features
- Document Preview
- Document version control
- File annotations
- Image editing
- Image watermarking
- Video editing
- Document collaboration
- Change notifications
- Electronic signature
Records Management
- Manage short/long term working documents
- Manage short/long term archived documents
- Manage electronic records
- Manage paper records
- Record retention policies
- Record disposition policies
- Usage history
- Auto-archive
Document Filing
- Easy document tagging
- Matter-centric filing (auto-tagging)
- Automatic Metadata capture
- Automated document naming
- Document linking
- Virtual Folders
- Cabinet-drawer-folder structure
File Sharing
- Secure file sharing through interface
- Secure file sharing via email
- File sharing via mobile device
- File sharing externally via temporary hyperlink
- Secure file transfer
- Proof of delivery
Document Scanning and Imaging
- Supports third-party scanning software
- Optical Character Recognition (OCR) and Indexing
- Automated tagging
Search Features
- Search by metadata
- Search by keyword
- Search unstructured data sources
Workflow Management
- Create custom processes
- Process automation
- Review workflow
- Approval workflow
- Assignment management
Electronic Forms (e-Forms)
- Create forms
- Customize forms
- Extract form data
Content Management Software Specialization
- Brand Asset Management
- Contract Lifecycle Management
- Digital Asset Management
- Document Management
- Enterprise Content Management
- Enterprise Document Management
- Enterprise Information Management
- Marketing Document Management
- Master Data Management
- Metadata Management
- Mobile Document Management
- Music File Management
- Product Information Management
- Video Asset Management
- Photo Management
Supported Files
- MS Office
- Google Docs
- Images
- Videos
- Audios
- Emails
CMS Portal
- User portal
- Web access (web browser)
- Offline mode
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