- Deployment:
- Company Size:SML
- Features:
- Platforms:
- Pricing:
Media
Details
Oracle CRM is a favorite choice for businesses that need more than a traditional Customer relationship management system. It provides in depth customer insight along with extended features in marketing, sales, social media, commerce and CPQ. It provides the best cross-channel customer experiences. Integration features allow you to go an extra mile by integrating your CRM with a variety of enterprise applications.
Oracle CRM provides unlimited scope and capabilities. Oracle CRM aims to provide the best customer experience through extended sales and marketing features. The marketing features help you to get your voice heard through different channels and keep the messaging relevant and consistent. Its sales features facilitate lead generation, sales management and optimize sales performance.
The CPQ feature is specially designed to generate quotes within seconds, with speed and accuracy.
The Social Media feature gives deep insights into your brand and customer interactions. The tool lets you drive your social growth by identifying and targeting customers showing interest in the specific channel.
The Commerce feature is built to transform the way buying and selling is done. It provides the best multichannel experience to your customers making your brand interaction better. It helps to attract more customers and maximize profit.
Oracle CRM is so flexible that it can scale up to provide all functionalities you will need as your business grows.
Features
Pricing Model
- Monthly subscription per user
- Monthly subscription
- Yearly subscription per user
- Monthly site license
- Yearly site license
- Metered per minute
- Flat fee
- Percentage-based (% of collections or claims)
- Fee-based (fixed $/claim)
- Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Mobile Apps Offered
- None
- iOS
- Android
Mobile friendly?
- Yes
- No
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Support Features
- FAQs Section
- Tutorials
- Telephone Support
- Email Support
- 24/7 Support
- Online Chat
- Forum
- In-Person Training
- Social Media
- Knowledge Base
- Webinars
Installation Options
- Self-Installation
- Professional Installation
Salesforce Automation
- Account Management
- Call Management
- Contact Management
- Customer Interactions
- Document Management
- File Sharing
- Inventory Management
- Invoicing
- Lead Management
- Opportunity Management
- Order Tracking
- Partner Management (PRM)
- Product Purchase Reports
- Sales Analytics
- Sales Collaboration
- Sales Quotes
- Territory / Quota Management
- Workflow Automation
- Funnel management
Marketing Automation
- Campaign Management
- Competitor Tracking
- Email Marketing
- Lead Management
- Marketing ROI and Analytics
- Drip Campaigns
- Landing Pages & Signup Forms
- Auto-Responders
- Shopping Cart Abandonment
- Social Activity Automation
- Conversion Tracking
- Link Tracking
Customer Service Features
- Built-in Reports
- Call Center Support
- Case Management
- Chat/IM
- Custom Reports
- Customer Portal/Account
- Email Management
- Escalation
- Knowledge Management
- Ticketing
- Real Time Sharing
- Self-Service
System / Management Features
- Employee Profiles
- Employee Tracking & Support Applications
- Group Calendar
- Knowledge base
- Performance Reviews
- Social CRM
- Project Management
- Event Management
Integrations
- Constant Contact
- GetResponse
- Outlook
- Web Dialer
Service Level Agreement
- Yes
- No
Recommended Whitepapers
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