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VoltDelta - Contact Center

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

VoltDelta is invested in creating value for call centers interested in adding remote agents, upgrading legacy infrastructure, and increasing their geographical distribution. Their virtual contact center solution realizes these goals in a way that saves on capital and equipment costs while delivering the flexibility to manage agents as if they were hosted at a central physical location. This is just beginning of service: VoltDelta goes a step beyond and offers additional features such as task automation, multichannel capability, and live auditing to engineer exceptional customer experiences. With customers in over 40 countries, VoltDelta is a gateway to the global marketplace.

Agent Experience

Agents may utilize VoltDelta’s best-in-breed Delta ACD utility to gain a flexible telephony/desktop environment completely accessible through the browser–no additional hardware required. Secure HTTPS login pages provide the credentials needed to ensure only your employees are using the software, and all other necessary services will be loaded for the agent’s use through the desktop utility. Some of the features available to agents via the GUI include controls to answers calls, contact a supervisor, or host a 3-way conference call. Agents can also review and analyze their own statistics to encourage individual growth and self-improvement.

Supervisor Experience

Supervisors will enjoy unparalleled flexibility and freedom to customize their service teams through DeltaACD. Agent profiles can be set up to include information regarding facilities, skills, applications and more traits that allow administrators to mix and match a visible workforce to their best-calibrated skills. Agent screens are copied to the supervisor workstations to allow real-time monitoring and review of agent performance, with the ability to make the agent aware or unaware that they are being observed. Individual agents and whole teams can be re-deployed to different skills at any time, giving administrators the power to react immediately to fluctuating customer needs.

Features

Deployment
  • Cloud-hosted
  • On Premise
Features
  • API Available
  • Predictive Dialer
  • Multiple Language
  • Social Channel
  • Skill-based Routing
  • Speech and Text Analytics
Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Service Level Agreement
  • Yes
  • No
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • National DNC Compliance
Price
  • 1 - Inexpensive
  • 2
  • 3 - Moderate
  • 4
  • 5 - Expensive
Features
  • 1 - Limited features
  • 2
  • 3 - Moderate
  • 4
  • 5 - Full featured

Pricing

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