Nextiva - logo

Nextiva Contact Center Software

  • Deployment:
  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

Nextiva’s contact center solutions allow the smart, efficient business to take control of its operations with a full suite of voice, video, mobility, presence and collaboration tools available through the cloud. A robust and comprehensive global network allows you to manage your business at any time and from any location, assigning and transferring calls to employees as needed. Productivity is further enhanced through fluid system integration made possible by the Nextiva API, allowing CRM, billing, and customer support tools to function together seamlessly. Data redundancy is spread across six centers in North America, protecting your business ceaselessly.

Media

Details

Nextiva’s contact center solutions allow the smart, efficient business to take control of its operations with a full suite of voice, video, mobility, presence and collaboration tools available through the cloud. A robust and comprehensive global network allows you to manage your business at any time and from any location, assigning and transferring calls to employees as needed. Productivity is further enhanced through fluid system integration made possible by the Nextiva API, allowing CRM, billing, and customer support tools to function together seamlessly. Data redundancy is spread across six centers in North America, protecting your business ceaselessly.

Cloud Communication Empowers Your IT Team

Our solutions allow you to spend more time at the strategic level and less time worried over operational concerns by giving your IT Department the full spectrum of tools they need to keep your contact center up and running. Nextiva’s service provides access to advanced monitoring, staffing, and call trending data in addition to sensational technical support if needed. Our service platform is rated as carrier-grade in both reliability and security, offering peace of mind for your team to operate in.

Unique Educational Benefits

Educational institutions can enjoy a unique suite of services from Nextiva that encourage student safety (Digital roll-call, emergency routing, call pick-up), mobile learning (voice, video, and SMS capabilities), and infrastructure improvements by delivering these features through broadband connections in lieu of traditional phone lines.

Service scalability encourages future growth by allowing administrators to plan terms or years ahead with custom-designed plans and collaboration apps that remove logistical delays and allow for instant communication between campuses, teachers, students and parents.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • National DNC Compliance
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

Get Pricing

Recommended Articles

Top 3 Reasons to Stop Using PBX

If you’re still using a PBX (private branch exchange) telephone system in your office—it’s time to stop. You might be thinking, “if it’s not broken, why fix it?&rd...

Auto Attendant Features Every Small...

One of the best features offered by the majority of VoIP providers (often at no additional charge for business accounts) is an auto attendant, or virtual receptionist. When you call a business or o...

What Contact Center Features NOT to...

Contact center functionality is expanding rapidly. Whereas an inbound call center and an outbound one were typically two separate operations several years ago, you’ll almost never see a compa...

What is SIP Trunking?

SIP (Session Initiation Protocol) is a protocol for streaming communication, including voice, video, and other media in real time. There are multiple services and applications which can make u...

Why is Multilingual Support Importa...

In recent years, customer experience has become a leading business initiative, and many companies are investing in new, innovative customer satisfaction strategies and contact center technology to ...

Best Mobile Apps for Business

Communication and collaboration are integral to business success. Phone and mobile technology have both evolved extensively in the past few years, making it easy and efficient to stay connected wit...

Business VoIP in 2017: New Trends, ...

One of the most recent innovations in business communication is Voice over Internet Protocol (VoIP) technology. VoIP phone service has helped reshape and improve business communication so much over...

Call Center Analytics Comparison

If you take the time to analyze what factors work together to formulate successful communication efforts within your business, you will likely unveil three commonalities: professionalism, relevance...

CRM Software and Call Center Integr...

Your company’s CRM software is a key element in effectively engaging with your customers and in nurturing the company-customer relationship. Likewise, your call center is key because of the c...

Cut Through the Noise: How to Achie...

No matter the industry, every call center or contact center has one main priority: Communication. Good communication requires not only technical understanding and a positive mood but a firm grasp o...

High and Low Cost of Call Center So...

Customer satisfaction is one of the most timeless business success principles. Business growth thrives on happy, satisfied customers so companies strive to exceed expectations and deliver an excell...

High and Low Cost of Internet Telep...

The success of your business depends on many diverse factors that are created and driven by your industry and the specific strategic decisions and tactics you leverage for continued growth. One con...